appVuze vs VCC Live Comparison

Overview

appVuze provides help desk software that helps mobile app users stay productive, designed to minimize frustration for agents and users alike

Easy to deploy cloud-based contact center solution with advanced calling features, management and operator platforms, data...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$50.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
55.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.7

(26)

5

4

3

2

1

18

7

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations.
Overall, a nice peace of software and a good reliable service worth the money.
A very innovative call center solution, which is accessible and user friendly.

Cons

Cons

M a bit confused with setting up a new project but it is not because of the software - it is because of the lack of my knowledge.
Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.
Does not always support business logic. Some report interfaces miss some filters which would come handy in some cases.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features12
  • API
  • Access Control
  • Automatic Notifications
  • Call Center Management
  • Call Monitoring
  • Chat
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Reporting
  • Electronic Payments
  • Email Integration
  • Geolocation
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Mobile Integration
  • Monitoring
  • PCI DSS Compliance
  • Permission Management
  • Productivity Reporting
  • Project Management
  • Projections
  • Quality Control
  • Queue Manager
  • Ratings & Reviews
  • Real Time Data
  • Reporting & Statistics
  • SMS Integration
  • SSL Security
  • Visual Analytics
  • Total features26
  • API
  • Access Control
  • Automatic Notifications
  • Call Center Management
  • Call Monitoring
  • Chat
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Reporting
  • Electronic Payments
  • Email Integration
  • Geolocation
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Mobile Integration
  • Monitoring
  • PCI DSS Compliance
  • Permission Management
  • Productivity Reporting
  • Project Management
  • Projections
  • Quality Control
  • Queue Manager
  • Ratings & Reviews
  • Real Time Data
  • Reporting & Statistics
  • SMS Integration
  • SSL Security
  • Visual Analytics

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations4
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

appVuze vs. VCC Live

See how appVuze and VCC Live stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.