appVuze vs Web Tracks Comparison

Overview

appVuze provides help desk software that helps mobile app users stay productive, designed to minimize frustration for agents and users alike

Web Tracks is an IT asset management and help desk solution designed to help businesses of all sizes with automating ticket...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$50.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$295.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.3

(3)

5

4

3

2

1

2

0

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
67%
would recommend this app

Pros

Pros

Cons

Cons

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features12
  • Alerts / Escalation
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Auditing
  • Chat
  • Cost Tracking
  • Customizable Reporting
  • Data Import/Export
  • Document Management
  • Document Storage
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Equipment Tracking
  • Filtered Views
  • Geolocation
  • Help Desk Management
  • History Tracking
  • IT Asset Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Mobile Integration
  • Multi-Department / Project
  • Password Management
  • Prioritizing
  • Problem Management
  • Procurement Management
  • Progress Reports
  • Purchase Order Management
  • Purchasing Management
  • Queue Manager
  • Real Time Data
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Requisition Management
  • Resource Allocation
  • Secure Login
  • Self Service Portal
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Time & Expense Tracking
  • User Management
  • WYSIWYG Editor
  • Total features40
  • Alerts / Escalation
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Auditing
  • Chat
  • Cost Tracking
  • Customizable Reporting
  • Data Import/Export
  • Document Management
  • Document Storage
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Equipment Tracking
  • Filtered Views
  • Geolocation
  • Help Desk Management
  • History Tracking
  • IT Asset Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Mobile Integration
  • Multi-Department / Project
  • Password Management
  • Prioritizing
  • Problem Management
  • Procurement Management
  • Progress Reports
  • Purchase Order Management
  • Purchasing Management
  • Queue Manager
  • Real Time Data
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Requisition Management
  • Resource Allocation
  • Secure Login
  • Self Service Portal
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Time & Expense Tracking
  • User Management
  • WYSIWYG Editor

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

appVuze vs. Web Tracks

See how appVuze and Web Tracks stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.