Aspect Unified IP Features

Aspect Unified IP

Enable inbound and outbound omni-channel contact.

4.32/5 (65 reviews)

Competitor Feature Comparison

API
Alerts / Escalation
Auto-Dialer
Automated Scheduling
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scheduling
Call Scripting
Call Transfer
Campaign Management
Campaign Segmentation
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Contact Database
Contact Management
Email Management
Estimating
FCC Compliance
FTC Compliance
IVR / Voice Recognition
Inbound Call Center
List Management
Live Chat
Manual Dialer
Multi-Channel Communication
Multi-Channel Management
Outbound Call Center
Power Dialer
Predictive Dialer
Preview Dialer
Prioritization
Progressive Dialer
Queue Management
Real Time Analytics
Real Time Data
Real-Time Chat
Reporting/Analytics
Telemarketing Management
Text to Speech
VoIP
VoIP Connection
Learn moreCompare App
API
Alerts / Escalation
Auto-Dialer
Automated Scheduling
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scheduling
Call Scripting
Call Transfer
Campaign Management
Campaign Segmentation
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Contact Database
Contact Management
Email Management
Estimating
FCC Compliance
FTC Compliance
IVR / Voice Recognition
Inbound Call Center
List Management
Live Chat
Manual Dialer
Multi-Channel Communication
Multi-Channel Management
Outbound Call Center
Power Dialer
Predictive Dialer
Preview Dialer
Prioritization
Progressive Dialer
Queue Management
Real Time Analytics
Real Time Data
Real-Time Chat
Reporting/Analytics
Telemarketing Management
Text to Speech
VoIP
VoIP Connection
Visit WebsiteCompare App
API
Alerts / Escalation
Auto-Dialer
Automated Scheduling
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scheduling
Call Scripting
Call Transfer
Campaign Management
Campaign Segmentation
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Contact Database
Contact Management
Email Management
Estimating
FCC Compliance
FTC Compliance
IVR / Voice Recognition
Inbound Call Center
List Management
Live Chat
Manual Dialer
Multi-Channel Communication
Multi-Channel Management
Outbound Call Center
Power Dialer
Predictive Dialer
Preview Dialer
Prioritization
Progressive Dialer
Queue Management
Real Time Analytics
Real Time Data
Real-Time Chat
Reporting/Analytics
Telemarketing Management
Text to Speech
VoIP
VoIP Connection
Visit WebsiteCompare App

Aspect Unified IP Feature Reviews

25 reviewers had the following to say about Aspect Unified IP's features:

Shannon S.

Long time user of Unified IP for our interaction routing

2017-09-24

Pros

Reliable, stable, feature-rich contact center platform that provides multi-channel interaction routing.

Cons

Have you use multiple interfaces to add and remove agents.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Unified IP and for the feedback you provided. We will make sure to share this information with our internal teams. We appreciate your insights and value having you as a customer. Thanks again!
-The Aspect Team

Read more
Becky G.

overall very good. has improved our ability to service our customers

2017-05-08

We experienced an increase in service levels and a customer satisfaction

Pros

The RTR and RTA dashboards are good as well.

Cons

the customer chat experience is terrible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Unified IP. We are so happy that you like the routing and skilling capabilities, and are sorry that you are not satisfied with the chat experience.

We appreciate your feedback and we have forwarded your comments on to our internal teams. Your account manager should be in touch soon regarding how we can make your experience with our solutions better.

Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Read more
Vaishali P.

Aspect Unified IP 7.2 and 7.3 customer review

2018-11-16

Pros

Good Real-time reporting interface which is highly configurable.

Cons

Can use more pre-configured systems alerts in UD.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Vaishali, thank you for your detailed review. We appreciate your feedback and will forward it on internally. -The Aspect Team

Read more
Joseph B.

Solid Product That Fully Meets Expectations

2017-12-07

Robust reporting and consolidated call center data for all call events both inbound and outbound.

Pros

Consolidated data for all call channels. API allows in house application to write back up to 20 meta data fields allowing for robust call center reporting, and ability to tie all calls back to specific account, not just on predictive dialing.

Cons

Upgrade cycle is too aggressive for large companies that have heavy integration and limited IT resources.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you so much for taking the time to review Aspect Unified IP and for the 4 star rating! We appreciate your feedback and will forward it on to our product teams. Thanks again! -The Aspect Team

Read more
Richard S.

Very easy transition from call center. Easy sip integration.

2017-05-08

VMWare support, efficiency routing calls, all integrated one platform

Pros

Easy sip integration, click once deployments, OSMS api, Agent API, and stability

Cons

No real-time stats in UAD.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Unified IP and for giving us a stellar rating! We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Read more
Paul F.

On premise UIP has been our staple for call delivery for many years with reliable performance.

2017-05-16

Helps consistently manage our daily call delivery needs as well as other channels like email.

Pros

Call center IT staff is familiar with product and can make changes or apply updates easily and quickly. Integrates with our WFA platform, also from Aspect.

Cons

On premise version we own today is very outdated - frequent changes to software with short lifecycles. Upgrading over past 18 months to Hosted UIP but hearing that Aspect may already have better platform available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Unified IP. The team here at Aspect is thrilled to hear such good feedback from Group O, and we¿re so happy that the product consistently helps you manage your call delivery needs! We value having you as a customer and look forward to a lasting partnership. -The Aspect Team

Read more
Anonymous
( company, 51-200 employees)

Had an excellent experience..

2018-02-16

Pros

It provides automated self-service interactions to fulfill our customer requests without involving a live agent saving time and cost

Cons

Then it would be easy to have it verified by business team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Unified IP and for giving us such high marks! We are glad that you are having an excellent experience and saving time and costs! And thank you for your feedback on the free trial. Your input will be forwarded to our internal teams so we can continually improve how we serve customers. -The Aspect Team

Read more
Jason E.

Reliable with little to no downtime

2018-04-25

Pros

Compliance controls within Advanced List Management. Red Oxygen integration for sending SMS out of Unified IP system utilizing email/exchange integration.

Cons

Sometimes help desk tickets are opened to ask questions on how things work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Jason - thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback, and will forward it on to our internal teams for review so we can continue to improve how we serve customers. -The Aspect Team

Read more
Joao C.

It had been a good experience

2017-05-08

Pros

Calls classification, and the quickly support that we had on brazil!!

Cons

At the time, the plattaform didn't had good reports. Dynamic

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and having you as a customer! -The Aspect Team

Read more
David D.

DTNA Review

2018-11-14

Pros

There is not much positive to say about the software.

Cons

There are inconsistencies with reporting, IVR, and UI is not friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


David, thank you for taking time to review Aspect Unified IP. We are sorry to hear that you are not satisfied with the solution. From what I understand, you are now using our newer cloud solution. You account manager will be in touch shortly (if he hasn't already) to follow up on your feedback. Thank you again and if there is anything else we can do to help, please let your account manager know. We strive to continually improve how we serve customers. Thanks, Shelley Hofman, Marketing Operations, Aspect Software

Read more
michael g.

standard

2018-11-15

good

Pros

easy to use and understand - good learning material

Cons

no access to data - server connection like - not convenient to go through reports / autorun process

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ye Y.

Ye Yi

2021-06-19

It's the perfect contact center software, especially for the outbound contact center.

Pros

Easy to implement and user interface friendly

Cons

The web interface should be improved more and historical reports should migrate to the web.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephanie J.

Hard to manage

2020-03-24

Pros

It had a good monitoring tool and WFM worked better.

Cons

The usability was not good and the reliability was spotty. Reporting was never accurate.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for your feedback. We understand RRI is no longer a customer, but we will share your input with our product team as we continually improve and refine our products to meet our customers' needs. Thank you.

Read more
Cade T.

We have used UIP for many years now for our inbound and outbound contact centers.

2017-12-13

Pros

The software is fairly easy to use even over multiple sites, and has all the capabilities and functionality we need for servicing.

Cons

There is a lot to the product and it takes some time to 'figure it out'. Reporting within also seems to be a bit limiting at times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you so much for taking the time to review Aspect Unified IP. We are so glad you are happy with the product and provided a 4 star rating. And thank you for your feedback on reporting. We will make sure to send this information to our product team. Thanks again! -The Aspect Team

Read more
robie m.

The product has been very useful for our call center.

2018-04-26

Pros

The ability to do multiple contacts at once is extremely helpful. the ability to more multiple agent status values for 'Not ready' and 'Park'

Cons

Inability to get real time status of call in queue based on skills.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Robie - thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and will forward it on to our internal teams for review. -The Aspect Team

Read more
manish s.

UIPInbound and Outbound Review

2018-11-13

It was fantastic, operation wise and manging dialer

Pros

Outbound Dialer, Integration with ALM, and Inbound M3 Scripting support

Cons

different application for different task UCC Admin Enterprise Monitor Unified Director...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
David M.

Aspect Best in Class

2021-04-27

We have seen a significant increase in our speed lead using the Advanced List Management product.

Pros

The product is easy to use and the customer support is outstanding.

Cons

There is nothing that I least like about the software although they can improve on there training material.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sathish kumar b.

Our collections team has had a great experience using this software

2017-05-09

Pros

Versatile architecture and a stable platform. Reporting is very user friendly.

Cons

License cost per agent is expensive and this could be looked into to make it simpler for expansion.. Not running on latest MS SQL and still on backdated 2012 version

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Unified IP. We are so happy that you have had a great experience with the software, and have forwarded all of your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Read more
Michael A.

Aspect UIP dialers are designed well and with time & due diligence are solid performers.

2017-09-25

Pros

With version 7.3 SP3+, dependability and performance has been solid.

Cons

There are cases where integration of acquired technologies force use of M3 scripts to implement more complex call routing situations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback and will forward it on to internal teams. We value having you as a customer and appreciate you sharing your experience with the product. Thanks again!
-The Aspect Team

Read more
Wil P.

I have worked on Aspect 6.7 -7.3... I love the tool has moved my business in a whole new direction.

2017-05-08

Able to move my business to the next level of dialing

Pros

The ease of use, multi-tasking capabilities.

Cons

Filters can me a bit touchy, uploading raw data may take several attempts based on schema criteria.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Unified IP. We are thrilled to hear that you love the tool and that it's making an impact on your business.
We appreciate your feedback and we have forwarded all of your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Read more
Fabrice L.

Great Dialer

2018-11-14

Pros

Along with Advanced List Management, UIP is one of the most complete dialer out there.

Cons

It can be difficult to get support on some less common issues and I have faced scenarios where when certain functions are used, they demand more than the platform can support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Fabrice, thank you for reviewing Aspect Unified IP and for your detailed feedback. Also, thanks for the 5-star rating! We will forward your input on to our product team to review. Thanks, The Aspect Team

Read more
Anonymous
(Computer Software company, 501-1000 employees)

Review

2018-11-14

overall experience was nice

Pros

M3 design is a very nice tool to design a custom call flow

Cons

external routing feature not available on ASBR

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Merida N.

Aspect Unified IP

2019-06-02

Pros

This is because it's easy to use for calling clients and receiving client calls, compared to desk or mobile phones.

Cons

I' have not found any challenges with the software

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris M.

Good, easy to configure, even for users

2017-05-07

It allows us a rich UI, and allows users to administer some routing on their own.

Pros

We're able to offload day to day configuration and daily changes to the users, as opposed to my team being responsible for simple things like adding agents to services.

Cons

I would rather a manager only be able to view their own services and users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Unified IP. We are happy to hear that it's easy to use and easy to configure! We appreciate your feedback and we have forwarded all of your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Read more
Lachlan M.

Excellent solution - meets our needs.

2017-05-09

Very flexible - allows us to achieve our client objectives.

Pros

Great technology, flexible and scalable. Feedback from our team who implemented the solution is very positive.

Cons

Great technology, flexible and scalable. Feedback from our team who implemented the solution is very positive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and we have forwarded your comments on to our internal teams. That's great that you find the dashboards so effective! Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Read more