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Aspect Unified IP Logo

Aspect Unified IP

Enable inbound and outbound omni-channel contact.

(4)

Aspect Unified IP Reviews

Overall rating

4.4

/5

70

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.35/10

Reviews by rating

Pros and cons

The customization and granularity the UIP product provides has been amazing in scaling our outbound campaigns. It's not as easy to learn, but it's a powerful tool.
High availability works great and has been very solid; Aspect support has been very helpful with any issues.
The product is easy to use and the customer support is outstanding. The product delivers above our expectations.
Upgrade cycle is too aggressive for large companies that have heavy integration and limited IT resources.
The lack of integration API's, which make it difficult to have as single screen for all customer solutions.
Inability to get real time status of call in queue based on skills.
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70 reviews

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