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Recommended
Drucilla M.
Banking, 5,001-10,000 employees
Used daily for 2+ years
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I have a very neutral feeling, the products are good but the support is not the greatest.
The ease of use, flexiblity and ability to intergrate with other products
the customer support has gone down tremendously.
Drucilla, thank you for your review on Aspect Unified IP. We are pleased to hear that you like ease of use and flexibility and appreciate your feedback on support. We will have you account manager reach out to you to understand where the support is lacking so that we can improve. Thanks, Aspect Software
Rex P.
Used daily for 2+ years
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Consistancy over the years. Aspect UCC director and ALM applications have stayed consistant over the years that I have worked with them.
None, the applications that we use are transitioning from legacy ACD products with Aspect phones to UIP solutions using Cisco dumb phones.
Rex - thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and will forward it to our internal teams for review. - The Aspect Team