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Aspect Unified IP Logo

Aspect Unified IP

Enable inbound and outbound omni-channel contact.

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Aspect Unified IP Reviews - Page 2

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70 reviews

Recommended

DM
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Drucilla M.

Banking, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Aspect UIP & ALM

Reviewed 5 years ago

I have a very neutral feeling, the products are good but the support is not the greatest.

Pros

The ease of use, flexiblity and ability to intergrate with other products

Cons

the customer support has gone down tremendously.

Vendor response

Drucilla, thank you for your review on Aspect Unified IP. We are pleased to hear that you like ease of use and flexibility and appreciate your feedback on support. We will have you account manager reach out to you to understand where the support is lacking so that we can improve. Thanks, Aspect Software

RP
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Rex P.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Currently using ACD to ALM and UIP

Reviewed 6 years ago
Pros

Consistancy over the years. Aspect UCC director and ALM applications have stayed consistant over the years that I have worked with them.

Cons

None, the applications that we use are transitioning from legacy ACD products with Aspect phones to UIP solutions using Cisco dumb phones.

Vendor response

Rex - thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and will forward it to our internal teams for review. - The Aspect Team