Aspect Zipwire Pricing, Features, Reviews & Comparison of Alternatives

Aspect Zipwire Reviews

Aspect Zipwire

Aspect Zipwire has been replaced by Aspect Via

4,507     13,087

This Application No Longer Exists

Aspect Zipwire is no longer available for purchase. Archived information about Aspect Zipwire is available below.

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Aspect Zipwire Screenshots (6)

Aspect Zipwire screenshot: Scenario builder in Zipwire by AspectAspect Zipwire screenshotAspect Zipwire screenshotAspect Zipwire screenshotAspect Zipwire screenshotAspect Zipwire screenshot


Intended Users
Large Enterprises, Mid Size Business
Devices Supported
Android, iPhone, iPad, Web-based
Supported Countries
Canada, Europe, United Kingdom, United States
Supported Languages
Support Options
Knowledge Base, Phone Support

Aspect Zipwire Pricing

Contact Aspect for a custom quote

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Key Features of Aspect Zipwire

  • Scenario builder
  • Supervisor UI & real-time dashboard
  • Team chat and calls
  • Real-time co-worker directory
  • Manual/ automatic dial
  • Predictive/ lead processing
  • Multi-session chat
  • Automated IVR
  • Agent routing
  • Voice, text & video chat
  • Multichannel communication
  • Photo & file sharing
  • Integrated workforce management
  • Call recording & screen-capture
  • Customizable interaction scoring
  • Post-contact surveys
  • Real-time analytics
  • Custom reports
  • Salesforce & CRM integration


Integrated CRM: Access a full list of customer interactions and preferences when making calls to offer a more personal approach.

Multichannel support: Use a unified agent desktop to handle interactions coming from all channels.

Supervisor tools: Monitor agent performance with call recording, screen-sharing, and interaction scoring.

Workforce management: Use Aspect's workforce management product to automated scheduling, create business rules, track historical performance, and build "what-if" scenarios.

Team collaboration: Use the real-time directory to see which agents are on or off-line and initiate chat and voice conversations.

Outbound capabilities: Manage outbound campaigns with predictive lead processing, manual and automatic dialing, and automated IVR,