Aspect Zipwire Pricing, Features, Reviews & Comparison of Alternatives

Aspect Zipwire Reviews

Aspect Zipwire

Aspect Zipwire has been replaced by Aspect Via

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This Application No Longer Exists

Aspect Zipwire is no longer available for purchase. Archived information about Aspect Zipwire is available below.

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Aspect Zipwire Screenshots (6)

Aspect Zipwire screenshot: Scenario builder in Zipwire by AspectAspect Zipwire screenshotAspect Zipwire screenshotAspect Zipwire screenshotAspect Zipwire screenshotAspect Zipwire screenshot

Specifications

Intended Users
Large Enterprises, Mid Size Business
Devices Supported
Android, iPhone, iPad, Web-based
Supported Countries
Canada, Europe, United Kingdom, United States
Supported Languages
English
Support Options
Knowledge Base, Phone Support

Aspect Zipwire Pricing

Contact Aspect for a custom quote

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Key Features of Aspect Zipwire

  • Scenario builder
  • Supervisor UI & real-time dashboard
  • Team chat and calls
  • Real-time co-worker directory
  • Manual/ automatic dial
  • Predictive/ lead processing
  • Multi-session chat
  • Automated IVR
  • Agent routing
  • Voice, text & video chat
  • Multichannel communication
  • Photo & file sharing
  • Integrated workforce management
  • Call recording & screen-capture
  • Customizable interaction scoring
  • Post-contact surveys
  • Real-time analytics
  • Custom reports
  • Salesforce & CRM integration

Benefits

Integrated CRM: Access a full list of customer interactions and preferences when making calls to offer a more personal approach.

Multichannel support: Use a unified agent desktop to handle interactions coming from all channels.

Supervisor tools: Monitor agent performance with call recording, screen-sharing, and interaction scoring.

Workforce management: Use Aspect's workforce management product to automated scheduling, create business rules, track historical performance, and build "what-if" scenarios.

Team collaboration: Use the real-time directory to see which agents are on or off-line and initiate chat and voice conversations.

Outbound capabilities: Manage outbound campaigns with predictive lead processing, manual and automatic dialing, and automated IVR,