Aspect Zipwire Reviews

Aspect Zipwire Reviews

Aspect Zipwire

Cloud contact center app

4.0/5 (2 reviews)
3,491     13,399

Jeff Kramp

Zipwire Review

19/09/2016

Overall our experience has been good. We moved from on-premise to Zipwire and haven't looked back. Managing the switch has gone from a full time commitment to something we hardly think about anymore.

Pros

The product has been very stable and reliable. Implementing changes are a breeze and it currently suits all our needs.

Cons

There are some usability issues on the backend. Lately it feels as though you are short staffed. It would nice to have an overhaul of the desktop UI to make it look more current. We have has some bugs with the chat and live stats API and are awaiting resolution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Aspect Zipwire

Some admin level APIs (adding users, changing scenarios). Improved chat deployment and chat reporting. Analytics.

Source: Capterra
Helpful?   Yes   No
Read more
John Eaton

Zipwire Review

21/11/2014

Pros

User-friendly and easy to pick up on if you are not familiar with the application.

Cons

Sometimes, the support side is not ideal, but that is rare.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering Aspect Zipwire

Make sure that you evaluate the software and that the software fits the users.

Source: Software Advice
Helpful?   Yes   No
Read more