Aspect Zipwire Reviews

Aspect Zipwire Reviews

Aspect Zipwire

Cloud contact center app

4.13/5 (15 reviews)
13,581

Allison Corley

My experience with Zipwire has been both good and bad. The overall features of the product are fine

Used daily for 6-12 months
Reviewed 2017-05-07
Review Source: Capterra

I love the ease of use, the fact that everything is in one place on the agent desktop, and that it is easy to look at. I like the contact info panel, all of the icons for agent states, and I like the dashboard bar at the top of the page so agents and supervisors can see their teams' and departments' statistics all in one shot. I enjoy playing with the product so that I can get a better understanding of how it works. The ease of use is great! I think agents will really enjoy the seamlessness of the product; having everything in one place is very functionally desirable. I think the buttons are pretty easy to deduce, even without the function to scroll over them and get the hint as to what each button does. I like the calendar function, as well. I think the ability to set follow-up tasks for yourself at a moment's notice, and then to have the ability to set reminders is excellent! Also, the supervisor functions to silently monitor, coach, and barge-in are fantastic! I think this will be an excellent tool for management to oversee and to assist their teams. The stats window to see queue and team stats is very easy to read. I like the ability for supervisors to be able to change an agent's status to ready and to log them out, if necessary. The ability to find anyone in the directory is great, as well! It is helpful when you are trying to transfer a customer to another agent to be able to see whether or not he or she is in a state to take incoming calls. Very easy!

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Aspect Zipwire

Cloud contact center app

Jeff Kramp

Zipwire Review

Used daily for 1-2 years
Reviewed 2016-09-19
Review Source: Capterra

Overall our experience has been good. We moved from on-premise to Zipwire and haven't looked back. Managing the switch has gone from a full time commitment to something we hardly think about anymore.The product has been very stable and reliable. Implementing changes are a breeze and it currently suits all our needs.

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Aspect Zipwire

Cloud contact center app

Robert Glover

very good tool, - given the right efforts has the potential to move to large enterprise

Used daily for 6-12 months
Reviewed 2017-05-08
Review Source: Capterra

The level of thought put into the features and functionality in an encompassing application solution. Standalone , its features now and future look very good. The back end is very well organized thought out. The end user acceptance and end user adoption has been extremely positive which makes our project rollout much smoother.

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Aspect Zipwire

Cloud contact center app

Steve Horton

Been a great experience. Has helped our agents a lot.

Used daily for 1-2 years
Reviewed 2017-05-09
Review Source: Capterra

Our agents like it because of the ease of use and the fact they can have multiple interactions happening at once. Ease of use. Not a lot of Support needed for agents. Agents can have multiple interactions happening at the same time.

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Aspect Zipwire

Cloud contact center app

Brad Libby

As an admin and setting up for users the interface is easy to navigate. But the admin is not as easy

Used daily for 6-12 months
Reviewed 2017-05-08
Review Source: Capterra

I like the interface and the easy of use for agents. The Omni-channel experience is invaluable and a game changer for our agents and customers.

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Aspect Zipwire

Cloud contact center app

Ken Pyne

Easy to learn. Like the format. Intuitive layout.

Used daily for 6-12 months
Reviewed 2017-05-09
Review Source: Capterra

Its good to be able to see what screens agents are using during calls.Easy to use. New agents can quickly get up to speed on how to take and make calls. Gives good feedback to supervisors and the data gets sent to WFM.

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Aspect Zipwire

Cloud contact center app

Joseph Patterson

So far so Good

Used daily for 1-2 years
Reviewed 2017-05-09
Review Source: Capterra

Ease of us, able to see other administrators, able to assign emails and check on them. Supervisor role is user friendly

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Aspect Zipwire

Cloud contact center app

Brandon Grigsby

Zipwire is a great product that is easy to use

Used daily for less than 6 months
Reviewed 2017-05-07
Review Source: Capterra

A face lift to the typical call center soft phone. It's functionality is great, but not fully matured. With additional development and integrations with other products, Zipwire will be an amazing asset to any company.I like the aesthetic user interface and the empowering tools provided to both agents and management.

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Aspect Zipwire

Cloud contact center app

Joseph Haas

Excellent cloud product, good depth of features, easy to use. Very adaptable.

Used weekly for 6-12 months
Reviewed 2017-05-09
Review Source: Capterra

Fast time to value, excellent sales support, if positioned correctly it fits the applications of many cloud contact center solutions. Good integration support to leading CRM solutions.Fast deployment, good coverage of features. Strong support model. Intuitive interface for users and implementers. For many, if not most environments, this is an excellent cloud contact center product.

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Aspect Zipwire

Cloud contact center app

James Lagger

Very simple to navigate the prompts

Used weekly for 6-12 months
Reviewed 2017-05-08
Review Source: Capterra

Intuitive interfaces and accurate data recognition helps to make the application more comprehensive while navigating the menus and prompts

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Aspect Zipwire

Cloud contact center app

Jimmy Ismail

Routing not as intuitive as proclaimed

Used daily for less than 6 months
Reviewed 2017-06-15
Review Source: Capterra

UI is decent. Lots of cool functionality. Ease of use outside of routing tool. I'm new to telephony bte

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Aspect Zipwire

Cloud contact center app

Colleen Unick

Just getting started, but needs more flexibility, less global settings.

Used daily for less than 6 months
Reviewed 2017-05-07
Review Source: Capterra

Agent organizationThe enhanced features. Still new to product, but love the coaching tools and being able to see agent availability.

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Aspect Zipwire

Cloud contact center app

Shiva Gorthi

very robust as a standalone product and user friendly

Used weekly for less than 6 months
Reviewed 2017-05-08
Review Source: Capterra

Moved from legacy softphone will less features....Enhancing user experience with switching between chat/voice . screen pop functionality with a simple url to the CRM tool.

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Aspect Zipwire

Cloud contact center app

John Eaton

Zipwire Review

Reviewed 2014-11-21
Review Source: Software Advice

User-friendly and easy to pick up on if you are not familiar with the application.

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Aspect Zipwire

Cloud contact center app

Jimmy Ismail

Simple and ease of use

Used weekly for less than 6 months
Reviewed 2017-05-08
Review Source: Capterra

Empowering employeesIntuitive features in the administrative tool

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Aspect Zipwire

Cloud contact center app