Augmented Support Features List

Augmented Support

Real-time remote AR for technical support

4.0/5 (1 review)

Augmented Support Feature Summary

  • Technician management
  • Real time support
  • Communication management
  • User management
  • Real time video annotations
  • Quick icons
  • Screenshot management
  • Picture management
  • Document management
  • Document sharing
  • Remote object visualization
  • Remote capture
  • Remote access
  • Remote document access
  • Offline mode
  • Chat
  • Video call management
  • Adaptive video quality
  • Call history
  • Multiplatform & multidevice

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (135 other apps)
Activity Dashboard (56 other apps)
Automatic Notifications (62 other apps)
CRM Integration (52 other apps)
Chat (131 other apps)
Contact History (51 other apps)
Customizable Branding (54 other apps)
Email Integration (59 other apps)
Instant Messaging (67 other apps)
Knowledge Base (81 other apps)
Monitoring (58 other apps)
Multi-Channel Communication (56 other apps)
Prioritizing (52 other apps)
Real Time Monitoring (46 other apps)
Reporting & Statistics (71 other apps)
Social Media Integration (56 other apps)
Surveys & Feedback (58 other apps)
Third Party Integration (63 other apps)
Ticket Management (50 other apps)
Workflow Management (46 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


0 reviews

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Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


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Augmented Support Feature Reviews

1 reviewers had the following to say about Augmented Support's features:

Tom Van Der Straete

First steps in AR in our operational environment

2017-11-30

Pros

User friendly, easy to install on Android (not tested on Apple) Decent support from ViuMore, frequent upgrades and new features.

Cons

Some improvement needed on the availability status when the used device goes into 'sleep' modus. If you don't use the glasses, a handheld or stand for tablet use is necessary for comfortable use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
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