Autom8 Enterprise Pricing, Features, Reviews & Comparison of Alternatives

Autom8 Enterprise

Complete multi-channel cloud contact center solution

4.48/5 (23 reviews)

Autom8 Enterprise overview

Autom8 Enterprise is a complete cloud contact center solution for call centers and businesses who make and receive calls, to and from anywhere in the world. The solution maximizes talk time and enhances productivity through lead management, call back handling, skill based routing and response recording.

Autom8 Enterprise provides users with a complete view of the contact center, on one single platform. The dialler is fully customizable towards any business’ specific needs and requirements, and can be designed and developed to suit any work process preferences. Autom8 Enterprise is omnichannel ready and works with voice, email, SMS, mobile, web and social channels.

The solution uses sophisticated algorithms to connect agents with answered calls from a list of numbers, minimizing the amount of time an agent waits to speak to the next prospect. Skill-based routing allows users to direct inbound calls to the most skilled and resourceful agents, helping to deliver the best possible service.

Autom8 Enterprise’s predictive dialler integrates with any CRM seamlessly for building a prosperous rapport with the center’s customer base. Reporting and analytics functionality enables users to drill down the metrics and obtain visual real-time and historical reports to identify areas for improvement. Additional features include campaign management, IVR / voice recognition, queue manager, quality management, as well as a filter for do not call lists.
autom8group.com

Pricing

Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Autom8 Enterprise screenshot: View call stats and customer informationAutom8 Enterprise screenshot: Create custom reports and view campaignsAutom8 Enterprise screenshot: The agent's platform provides customer information, script box and moreAutom8 Enterprise screenshot: The manager's platform displays a detailed dashboard, campaign insights, sales totals and moreAutom8 Enterprise screenshot: The admin platform provides a clear view of campaigns and their status, visual data and moreAutom8 Enterprise screenshot: View breakdowns for campaigns, data sets, and teams, as well as data graphs and mapsAutom8 Enterprise screenshot: Skill-based routing allows users to direct inbound calls to the most skilled and resourceful agentsAutom8 Enterprise screenshot: Create the best inbound journey for customers

Autom8 Enterprise reviews

Excellent
11

Very good
12

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.2
  4.3
  4.6
  4.6
Hishaam Allie

3yr experience

Used daily for 2+ years
Reviewed 2016-06-15
Review Source: Capterra

I wouldnt swap them for any other dialer company at this moment. We've had our ups and downs but where we were when I started at my company and where we are now, Autom8 has seen to our every need no matter what challenges we gave them to implement for us. Our company is still growing and evolving and they are just rolling with the times. Thanks Autom8Very adaptable to the needs of our company. Always accepts our challenges and makes it work for us.

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Hassan Hussain

Autom8 Dialer Solution

Used daily for 6-12 months
Reviewed 2016-06-15
Review Source: Capterra

I've been using the Autom8 Dialer for 6 months now, and it has been the most stable solution i have used, surprisingly intuitive, performs flawlessly, friendly customer support that actually know what they are talking about for a change. And they don'd mind helping you understating the features of the software. Feature Packed, Full analysis statistics, Intuitive Clean interface Automatic Hardware integration

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Javed Iqbal

Best dialler solution that we have used

Used daily for 2+ years
Reviewed 2016-06-17
Review Source: Capterra

We have been using software and services form Autom8 for the past 3 years. The level of service that we have received has been the best. Great people to work with, will definitely help your business growth.The software was very easy to use and to implement into our current system.

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Ronald Cedervaldh

The ultimate multiple software ever known in one box. We can finally make the hard work easier.

Used daily for 6-12 months
Reviewed 2016-06-15
Review Source: Capterra

We can finally make the hard work easier without any hesitation. We are impressed over the phenomenal usefulness we could recognize on daily basis. Simply the best solution.Flexibility - Scalability - Usefullness - Intutive, simply the ultimate multiple software ever known in one box.

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Samuel Patrick

Cheers to customer support team

Used weekly for 2+ years
Reviewed 2016-07-16
Review Source: Capterra

I have been using Autom8 for over 2 years now and never had any issues using it. It always performs well and the support team is extremely helpful. I will definitely recommend Autom8 to all the distributed call centres. Support team is extremely helpful, Flawless performance

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Autom8 Enterprise pricing

Contact Autom8 Group for pricing details.

Autom8 Enterprise features

API
CRM Integration
Chat
Contact History
Email Integration
Knowledge Base
Multi-Channel Communication
Social Media Integration

Activity Dashboard (66 other apps)
Automatic Notifications (70 other apps)
Customizable Branding (64 other apps)
Customizable Templates (52 other apps)
Instant Messaging (78 other apps)
Monitoring (72 other apps)
Prioritizing (58 other apps)
Reporting & Statistics (78 other apps)
Surveys & Feedback (65 other apps)
Third Party Integration (83 other apps)
Ticket Management (56 other apps)
Workflow Management (58 other apps)

Additional information for Autom8 Enterprise

Key features of Autom8 Enterprise

  • Omnichannel
  • Voice
  • Email
  • SMS
  • Mobile
  • Web
  • Social
  • Custom development
  • Fully compliant with Ofcom, PCI-DSS and ICO regulations
  • Predictive dialler
  • CRM integration
  • Reporting and analytics functionality
  • Multilingual
  • API keys and integration
  • Automate tasks
  • Send leads direct to the dialler
  • Streamlined contact center
  • Military grade encryption
  • Real time statistics
  • Lead management
  • Call back handling
  • Call filtering
  • Do not call lists
  • Response recording
  • Blended call center
  • Call logging
  • Call scripting
  • Campaign management
  • Inbound call center
  • IVR / voice recognition
  • Live chat
  • Manual dialer
  • Outbound call center
  • Progressive dialer
  • Quality management
  • Queue manager
  • Virtual call center
View All Features

Benefits

Users can simplify and streamline their contact center by automating tasks and sending leads direct to the dialler.

Autom8 provides its users with API keys which allow emails, SMS, social media interactions and phone calls to automatically speak to the dialler.

Real-time statistics provide users with complete authoritative control over every aspect within the organization.

In order to successfully run Autom8 Enterprise, all users need is a computer, an internet connection, and a phone or headset.

Autom8’s predictive dialling technology is fully compliant with OFCOM regulations.