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Avaya Aura Call Center Elite vs Aspect Via Comparison

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Overview

Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance

Ideal for 150+ agents, the Aspect Via Platform offers modular contact center and workforce optimization applications in the cloud.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.0

(1)

5

4

3

2

1

0

0

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.4

(14)

5

4

3

2

1

7

6

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

Pros

Not enoughreviews yet

Pros

Ability to support multiple channels with one product. Clear presentation and excellent user experience.
Yet to be deployed but very excited about opportunity.
All communication is more fluid with our clients, if they are happy us even more.

Cons

Not enoughreviews yet

Cons

Poor reporting accuracy and little flexibility.
The roll out has been tough. Local knowledge has been an issue due to speed of roll out.
Early adopter - learning as we. Feature and functions not always ready when we need them to be slowing down the program.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review10 months ago

Key features

  • Total features39
  • "What If" Scenarios
  • API
  • Activity Dashboard
  • Ad hoc Query
  • Automatic Call Distribution
  • Automatic Notifications
  • Benchmarking
  • CRM Integration
  • Calendar Management
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Channel Management
  • Chat
  • Chat Transcript
  • Communication Management
  • Contact History
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Demand Forecasting
  • Distribution Management
  • Email Templates
  • Employee Management
  • Employee Portal
  • Employee Self Service
  • HTML5 Technology
  • IVR / Voice Recognition
  • Instant Messaging
  • Leave Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Management
  • Performance Reports
  • Prioritizing
  • Queue Manager
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Remote Monitoring
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Resource Allocation
  • Resource Management
  • Role-Based Permissions
  • SMS Integration
  • Self Service Portal
  • Social Media Integration
  • Time Off Requests
  • Two-Way Audio & Video
  • Voice Mail
  • Widgets
  • Workflow Management
  • Total features44
  • "What If" Scenarios
  • API
  • Activity Dashboard
  • Ad hoc Query
  • Automatic Call Distribution
  • Automatic Notifications
  • Benchmarking
  • CRM Integration
  • Calendar Management
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Channel Management
  • Chat
  • Chat Transcript
  • Communication Management
  • Contact History
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Demand Forecasting
  • Distribution Management
  • Email Templates
  • Employee Management
  • Employee Portal
  • Employee Self Service
  • HTML5 Technology
  • IVR / Voice Recognition
  • Instant Messaging
  • Leave Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Management
  • Performance Reports
  • Prioritizing
  • Queue Manager
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Remote Monitoring
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Resource Allocation
  • Resource Management
  • Role-Based Permissions
  • SMS Integration
  • Self Service Portal
  • Social Media Integration
  • Time Off Requests
  • Two-Way Audio & Video
  • Voice Mail
  • Widgets
  • Workflow Management

Integrations

  • Total integrations30
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Avaya Aura Call Center Elite vs. Aspect Via

See how Avaya Aura Call Center Elite and Aspect Via stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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