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Avaya Aura Call Center Elite vs Cingo Comparison

Overview

Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance

Cingo is an omni-channel customer service platform designed to help companies provide seamless customer support with live...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$50/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.0

(1)

5

4

3

2

1

0

0

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Not enoughreviews yet

Pros

Not enoughreviews yet

Cons

Not enoughreviews yet

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features39
  • API
  • Activity Dashboard
  • Automatic Call Distribution
  • Benchmarking
  • CRM Integration
  • Call Center Management
  • Call List Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Campaign Planning
  • Channel Management
  • Chat
  • Chat Transcript
  • Communication Management
  • Contact History
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Dispatch Management
  • Distribution Management
  • Email Templates
  • File Transfer
  • Geolocation
  • Help Desk Management
  • Inbox Management
  • Instant Messaging
  • Issue Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Appraisal
  • Performance Management
  • Performance Reports
  • Prioritizing
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Remote Monitoring
  • Reporting & Statistics
  • Request Routing
  • Resource Allocation
  • Resource Management
  • SMS Integration
  • Social Media Integration
  • Software Development Kit
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Support
  • Website Integration
  • Total features26
  • API
  • Activity Dashboard
  • Automatic Call Distribution
  • Benchmarking
  • CRM Integration
  • Call Center Management
  • Call List Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Campaign Planning
  • Channel Management
  • Chat
  • Chat Transcript
  • Communication Management
  • Contact History
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Dispatch Management
  • Distribution Management
  • Email Templates
  • File Transfer
  • Geolocation
  • Help Desk Management
  • Inbox Management
  • Instant Messaging
  • Issue Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Appraisal
  • Performance Management
  • Performance Reports
  • Prioritizing
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Remote Monitoring
  • Reporting & Statistics
  • Request Routing
  • Resource Allocation
  • Resource Management
  • SMS Integration
  • Social Media Integration
  • Software Development Kit
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Support
  • Website Integration

Integrations

  • Total integrations30
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Avaya Aura Call Center Elite vs. Cingo

See how Avaya Aura Call Center Elite and Cingo stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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