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Avaya Aura Call Center Elite vs Easycall Comparison

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Overview

Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance

EasyCall helps call centers manage inbound and outbound calls, recordings, Voice Over Internet Protocol (VoIP) services,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
25/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.0

(1)

5

4

3

2

1

0

0

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.3

(11)

5

4

3

2

1

7

1

2

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Not enoughreviews yet

Pros

I liked the ease of use, switching calls, conferences, call transfers, time recording, etc.
It is software with ease to make and receive calls.
I use the tool at work day by day, facilitating contact and support with the customer for call resolution.

Cons

Not enoughreviews yet

Cons

It has many implementation issues and features. Because it is a java file, it is known to have a hardware failure.
The missing feature is the mobile version of the software (but i think the first release is planned in the very near future).
I think it should be improved, the reporting part was the only negative point I found.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review9 months ago

Key features

  • Total features39
  • Automatic Call Distribution
  • Benchmarking
  • CRM Integration
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Channel Management
  • Chat
  • Chat Transcript
  • Communication Management
  • Contact History
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Distribution Management
  • Email Templates
  • Geotargeting
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Prioritizing
  • Progressive Dialing
  • Queue Manager
  • Real Time Monitoring
  • Real Time Reporting
  • Remote Monitoring
  • Reporting & Statistics
  • Request Routing
  • Resource Allocation
  • Resource Management
  • SMS Integration
  • Social Media Integration
  • Total features14
  • Automatic Call Distribution
  • Benchmarking
  • CRM Integration
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Channel Management
  • Chat
  • Chat Transcript
  • Communication Management
  • Contact History
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Distribution Management
  • Email Templates
  • Geotargeting
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Prioritizing
  • Progressive Dialing
  • Queue Manager
  • Real Time Monitoring
  • Real Time Reporting
  • Remote Monitoring
  • Reporting & Statistics
  • Request Routing
  • Resource Allocation
  • Resource Management
  • SMS Integration
  • Social Media Integration

Integrations

  • Total integrations30
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Avaya Aura Call Center Elite vs. Easycall

See how Avaya Aura Call Center Elite and Easycall stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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