App comparison

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Avaya Experience Platform Logo

Avaya Experience Platform

4.7
(9)

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Contact center management solution

(3)

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Avaya Experience Platform Alternatives & Competitors

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Integrated with


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NICE CXone logo
4.2
(565)

Cloud Contact Center Software

Features

Total

NICE CXone logo
Avaya Experience Platform logo

23

125

29

features in common

23

features in common

NICE CXone logo

NICE CXone user ratings

Functionality

4.1
(565)

Top features

  • For Call Centers

    5.0

  • CRM

    5.0

  • Voice Mail

    5.0

Avaya Experience Platform logo

Avaya Experience Platform user ratings

Functionality

4.4
(9)

Top features

  • Queue Management

    5.0

  • Interaction Tracking

    5.0

  • Call Transfer

    5.0

Pricing

Starting from

$71/month

Value for money

NICE CXone logo
4.1

0.1

Avaya Experience Platform logo
4.0

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Five9 logo
4.2
(461)

Cloud contact and call center software

Features

Total

Five9 logo
Avaya Experience Platform logo

28

122

29

features in common

28

features in common

Five9 logo

Five9 user ratings

Functionality

4.1
(461)

Top features

  • VoIP Connection

    5.0

  • Negative Feedback Management

    5.0

  • Call Transfer

    5.0

Avaya Experience Platform logo

Avaya Experience Platform user ratings

Functionality

4.4
(9)

Top features

  • Queue Management

    5.0

  • Interaction Tracking

    5.0

  • Call Transfer

    5.0

Pricing

Value for money

Five9 logo
4.1

0.1

Avaya Experience Platform logo
4.0

What users say about Five9's value for money

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.