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Avaya Aura Call Center Elite vs HoduCC Comparison
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Overview
Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance
HoduCC is a contact center software designed to help businesses resolve clients’ issues and automate customer interactions...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
/
No info available
/- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$400
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
Not enoughreviews yet
Pros
Beside that we also found that despite of it is robust and equipped with useful features it is fast to implement and easy to understand.
Thanks also for the excellent of HoduCC technical support.
Feature rich, easy to use and most helpful team to coordinate and work with.
Cons
Not enoughreviews yet
Cons
Some CC Features missing. User interface needs some rework.
Difficulty in integration to social media offerings. No automated reporting system for daily reports.
I don't see any drawback as such probably drag and drop of IVR functionality would help simple IVR functionality call centers.
Key features
- Total features39
- API
- Activity Dashboard
- Analytics
- Answering Machine Detection
- Auto-Dialer
- Automatic Call Distribution
- Benchmarking
- CRM Integration
- Call Center Management
- Call Disposition
- Call List Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Campaign Management
- Campaign Planning
- Channel Management
- Chat
- Chat Transcript
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact History
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Reporting
- Customizable Templates
- Data Import/Export
- Distribution Management
- Email Templates
- Escalation Management
- File Transfer
- IVR / Voice Recognition
- Lead Distribution
- Lead Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- On-Demand Recording
- Performance Management
- Performance Metrics
- Performance Reports
- Predictive Dialer
- Prioritizing
- Queue Manager
- Real Time Analytics
- Real Time Monitoring
- Real Time Reporting
- Remote Monitoring
- Reporting & Statistics
- Request Routing
- Resource Allocation
- Resource Management
- SMS Integration
- SMS Marketing Managment
- Scheduling
- Social Media Integration
- Support Ticket Management
- Survey Management
- Task Scheduling
- Third Party Integration
- Video Call Recording
- Total features42
- API
- Activity Dashboard
- Analytics
- Answering Machine Detection
- Auto-Dialer
- Automatic Call Distribution
- Benchmarking
- CRM Integration
- Call Center Management
- Call Disposition
- Call List Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Campaign Management
- Campaign Planning
- Channel Management
- Chat
- Chat Transcript
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact History
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Reporting
- Customizable Templates
- Data Import/Export
- Distribution Management
- Email Templates
- Escalation Management
- File Transfer
- IVR / Voice Recognition
- Lead Distribution
- Lead Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- On-Demand Recording
- Performance Management
- Performance Metrics
- Performance Reports
- Predictive Dialer
- Prioritizing
- Queue Manager
- Real Time Analytics
- Real Time Monitoring
- Real Time Reporting
- Remote Monitoring
- Reporting & Statistics
- Request Routing
- Resource Allocation
- Resource Management
- SMS Integration
- SMS Marketing Managment
- Scheduling
- Social Media Integration
- Support Ticket Management
- Survey Management
- Task Scheduling
- Third Party Integration
- Video Call Recording
Integrations
- Total integrations30
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations2
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
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Avaya Aura Call Center Elite vs. HoduCC
See how Avaya Aura Call Center Elite and HoduCC stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
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