All categories

Learn why GetApp is free

Avaya Aura Call Center Elite vs MegaPath One Comparison

Add to Compare

Overview

Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance

MegaPath One is a unified communications platform that helps teams improve productivity and mobility by combining voice &...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$19.95/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.0

(1)

5

4

3

2

1

0

0

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.0

(2)

5

4

3

2

1

1

0

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Not enoughreviews yet

Pros

Not enoughreviews yet

Cons

Not enoughreviews yet

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features39
  • Activity Dashboard
  • Administrative Reporting
  • Automatic Call Distribution
  • Benchmarking
  • CRM Integration
  • Call Center Management
  • Call List Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Campaign Management
  • Campaign Planning
  • Channel Management
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Communication Management
  • Conferencing
  • Contact History
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Distribution Management
  • Email Templates
  • Fax Management
  • HIPAA Compliance
  • Instant Messaging
  • Microsoft Outlook Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Management
  • Performance Reports
  • Prioritizing
  • Queue Manager
  • Real Time Monitoring
  • Real Time Reporting
  • Remote Monitoring
  • Reporting & Statistics
  • Request Routing
  • Resource Allocation
  • Resource Management
  • SMS Integration
  • Social Media Integration
  • Training Management
  • Video Conferencing
  • Voice Mail
  • Total features20
  • Activity Dashboard
  • Administrative Reporting
  • Automatic Call Distribution
  • Benchmarking
  • CRM Integration
  • Call Center Management
  • Call List Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Campaign Management
  • Campaign Planning
  • Channel Management
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Communication Management
  • Conferencing
  • Contact History
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Distribution Management
  • Email Templates
  • Fax Management
  • HIPAA Compliance
  • Instant Messaging
  • Microsoft Outlook Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Management
  • Performance Reports
  • Prioritizing
  • Queue Manager
  • Real Time Monitoring
  • Real Time Reporting
  • Remote Monitoring
  • Reporting & Statistics
  • Request Routing
  • Resource Allocation
  • Resource Management
  • SMS Integration
  • Social Media Integration
  • Training Management
  • Video Conferencing
  • Voice Mail

Integrations

  • Total integrations30
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations9
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Avaya Aura Call Center Elite vs. MegaPath One

See how Avaya Aura Call Center Elite and MegaPath One stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

Select your country

© 2010-2021 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.