Aura Call Center Elite Features

Aura Call Center Elite

Contact center management solution

3.0/5 (1 review)

Competitor Feature Comparison

API
Alerts / Escalation
Archiving & Retention
Automatic Call Distribution
Benchmarking
CRM
Call Center Management
Call List Management
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Tracking
Call Transfer
Campaign Management
Campaign Planning
Channel Management
Chat Transcript
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Customer Experience Management
Customer History
Customer Segmentation
Customizable Reports
Customizable Templates
Distribution Management
Email Management
Email Templates
IVR / Voice Recognition
Interaction Tracking
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Multi-Channel Management
On-Demand Recording
Performance Management
Performance Metrics
Predictive Dialer
Prioritization
Queue Management
Real Time Data
Real Time Monitoring
Real Time Reporting
Real-Time Chat
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
Request Assignment
Resource Allocation & Planning
Resource Management
SMS Messaging
Social Media Integration
Video Conferencing
Voice Mail
Learn moreCompare App
API
Alerts / Escalation
Archiving & Retention
Automatic Call Distribution
Benchmarking
CRM
Call Center Management
Call List Management
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Tracking
Call Transfer
Campaign Management
Campaign Planning
Channel Management
Chat Transcript
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Customer Experience Management
Customer History
Customer Segmentation
Customizable Reports
Customizable Templates
Distribution Management
Email Management
Email Templates
IVR / Voice Recognition
Interaction Tracking
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Multi-Channel Management
On-Demand Recording
Performance Management
Performance Metrics
Predictive Dialer
Prioritization
Queue Management
Real Time Data
Real Time Monitoring
Real Time Reporting
Real-Time Chat
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
Request Assignment
Resource Allocation & Planning
Resource Management
SMS Messaging
Social Media Integration
Video Conferencing
Voice Mail
Visit WebsiteCompare App
API
Alerts / Escalation
Archiving & Retention
Automatic Call Distribution
Benchmarking
CRM
Call Center Management
Call List Management
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Tracking
Call Transfer
Campaign Management
Campaign Planning
Channel Management
Chat Transcript
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Customer Experience Management
Customer History
Customer Segmentation
Customizable Reports
Customizable Templates
Distribution Management
Email Management
Email Templates
IVR / Voice Recognition
Interaction Tracking
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Multi-Channel Management
On-Demand Recording
Performance Management
Performance Metrics
Predictive Dialer
Prioritization
Queue Management
Real Time Data
Real Time Monitoring
Real Time Reporting
Real-Time Chat
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
Request Assignment
Resource Allocation & Planning
Resource Management
SMS Messaging
Social Media Integration
Video Conferencing
Voice Mail
Learn moreCompare App

Mobile apps

iOS App


30 reviews

Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


468 reviews

Aura Call Center Elite Feature Reviews

1 reviewers had the following to say about Aura Call Center Elite's features:

YAEL B.

Avaya - my personl expirence

2020-12-30

It seems like whenever we have some issue it requires some investment to sort out. It truly appears to be extremely deficient with regards to by and large. More often than not the telephone experts appear to do not understand what we are discussing and they need to go research and hit us up.

Pros

Single use insight on versatile and the PC where same customer is utilized on both the gadgets. Same expansion utilized in 2 or 3 devises or telephones to get reachable constantly Portable customer helps in portability where inside office we are accessible any place we go. Telephone look and Display is wide and acceptable. Likewise the Phone is vigorous to be utilized..

Cons

Need Easy visit highlight on the Avaya Client introduced on the Laptop Wish to have Desktop offering accessible to the customer like we have in Skype Need document sharing element on the Avaya customer

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more