Avaya Aura® Call Center Elite Features List

Avaya Aura® Call Center Elite

Contact center management solution

  0 reviews

Avaya Aura® Call Center Elite Feature Summary

  • Skill-based / dynamic routing rules
  • Automated interactions
  • Avaya call management system reports
  • Multi-tenant ANAV interface
  • Unified agent desktop
  • Inbound & outbound calling
  • Customer self-service tools
  • Multiple contact type management
  • Call management system (CMS)
  • Supervisor interface
  • SQL reporting repository
  • Logged work codes & notes
  • Multichannel interaction support
  • Screen pop data
  • Performance analysis
  • CRM integrations
  • Over 200 standard reports
  • Logged chat transcripts
  • Resource alignment

Customer Service & Support Feature Comparison

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API (134 other apps)
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CRM Integration (52 other apps)
Chat (131 other apps)
Contact History (51 other apps)
Customizable Branding (54 other apps)
Email Integration (59 other apps)
Instant Messaging (67 other apps)
Knowledge Base (81 other apps)
Monitoring (58 other apps)
Multi-Channel Communication (56 other apps)
Prioritizing (52 other apps)
Real Time Monitoring (46 other apps)
Reporting & Statistics (70 other apps)
Social Media Integration (56 other apps)
Surveys & Feedback (58 other apps)
Third Party Integration (61 other apps)
Ticket Management (50 other apps)
Workflow Management (45 other apps)

Competitor Feature Comparison

Mobile apps

iOS App

37 reviews

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Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App

0 reviews

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