Avaya Aura Call Center Elite Features

Avaya Aura Call Center Elite

Contact center management solution

  0 reviews

Avaya Aura Call Center Elite Feature Summary

  • Skill-based / dynamic routing rules
  • Automated interactions
  • Avaya call management system reports
  • Multi-tenant ANAV interface
  • Unified agent desktop
  • Inbound & outbound calling
  • Customer self-service tools
  • Multiple contact type management
  • Call management system (CMS)
  • Supervisor interface
  • SQL reporting repository
  • Logged work codes & notes
  • Screen pop data
  • CRM integrations
  • Multichannel interaction support
  • Resource alignment
  • Over 200 standard reports
  • Performance analysis
  • Logged chat transcripts

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Competitor Feature Comparison

Mobile apps

iOS App

44 reviews

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Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App

405 reviews

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