What is Avis de Confiance?Avis de Confiance is a cloud-based reviews management solution that helps small to large enterprises collect feedback from customers through surveys. It comes with an administrative dashboard, which enables users to view response rates of emails, open rates, and other critical information on a centralized platform using charts. Plus, it lets users automatically monitor unpublished comments, identify offensive/incomprehensible reviews, and resolve issues with predefined actions.
Key features of Avis de Confiance include data import/export, user access management, alerts/notifications, and regulatory compliance. It allows organizations to retrieve past orders from a client's order history, and request respective clients to review the entire purchase process. Avis de Confiance utilizes various indicators such as net promoter score (NPS) and customer effort score (CES) to measure clients’ overall experience with the brand. Managers can access the in-built database to categorize clients as detractors/promoters using actionable analytics.
Avis de Confiance allows enterprises to embed customizable widgets into business websites, enabling visitors to access published reviews. It facilitates integration with third-party applications such as WooCommerce and PrestaShop.
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