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AzureDesk vs Salesforce Essentials Comparison

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Overview

AzureDesk - Only helpdesk software with 5$ per agent with all the "must have" features of enterprise class systems offered...

Salesforce Essentials is a cloud-based CRM for small businesses which allows users to manage leads, opportunities, pipelines,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$5/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$25/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(48)

5

4

3

2

1

26

21

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

63

40

13

6

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

Pros

From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any issues arise.
In addition to the best cost benefit of the market, the level of support is excellent. They are fast and extraordinarily available.
I also like the customer service. They're very responsive, friendly, and eager to provide a quality product.

Pros

Not enoughreviews yet

Cons

We are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors.
Not enough customizing possibilities for fields, form etc. Lack of report and dashboard editing.
Software is limited to basic service desk requirements. This is a streamlined product that does what it says on the tin.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features16
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Calendar Management
  • Calendar Sync with Google
  • Case Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Contact Database
  • Contact Management
  • Data Import
  • Data Synchronization
  • Email Integration
  • Email Templates
  • Feedback Management
  • Gamification
  • Help Desk Integration
  • Help Desk Management
  • Knowledge Base Management
  • Lead Management
  • Multi-Channel Communication
  • Opportunity Management
  • Performance Reports
  • Pipeline Management
  • Question Library
  • Real Time Updates
  • Reporting & Statistics
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Third Party Integration
  • User Management
  • Total features21
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Calendar Management
  • Calendar Sync with Google
  • Case Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Contact Database
  • Contact Management
  • Data Import
  • Data Synchronization
  • Email Integration
  • Email Templates
  • Feedback Management
  • Gamification
  • Help Desk Integration
  • Help Desk Management
  • Knowledge Base Management
  • Lead Management
  • Multi-Channel Communication
  • Opportunity Management
  • Performance Reports
  • Pipeline Management
  • Question Library
  • Real Time Updates
  • Reporting & Statistics
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Third Party Integration
  • User Management

Integrations

  • Total integrations7
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations33
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AzureDesk vs. Salesforce Essentials

See how AzureDesk and Salesforce Essentials stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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