Learn why GetApp is free
AzureDesk vs Salesforce Essentials Comparison
Overview
AzureDesk - Only helpdesk software with 5$ per agent with all the "must have" features of enterprise class systems offered...
Salesforce Essentials is a cloud-based CRM for small businesses which allows users to manage leads, opportunities, pipelines,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$5/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$25/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any issues arise.
In addition to the best cost benefit of the market, the level of support is excellent. They are fast and extraordinarily available.
I also like the customer service. They're very responsive, friendly, and eager to provide a quality product.
Pros
Not enoughreviews yet
Cons
We are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors.
Not enough customizing possibilities for fields, form etc. Lack of report and dashboard editing.
Software is limited to basic service desk requirements. This is a streamlined product that does what it says on the tin.
Cons
Not enoughreviews yet
Key features
- Total features16
- API
- Activity Dashboard
- Activity Management
- Activity Tracking
- Calendar Management
- Calendar Sync with Google
- Case Management
- Chat
- Client Portal
- Collaboration Tools
- Contact Database
- Contact Management
- Data Import
- Data Synchronization
- Email Integration
- Email Templates
- Feedback Management
- Gamification
- Help Desk Integration
- Help Desk Management
- Knowledge Base Management
- Lead Management
- Multi-Channel Communication
- Opportunity Management
- Performance Reports
- Pipeline Management
- Question Library
- Real Time Updates
- Reporting & Statistics
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Third Party Integration
- User Management
- Total features21
- API
- Activity Dashboard
- Activity Management
- Activity Tracking
- Calendar Management
- Calendar Sync with Google
- Case Management
- Chat
- Client Portal
- Collaboration Tools
- Contact Database
- Contact Management
- Data Import
- Data Synchronization
- Email Integration
- Email Templates
- Feedback Management
- Gamification
- Help Desk Integration
- Help Desk Management
- Knowledge Base Management
- Lead Management
- Multi-Channel Communication
- Opportunity Management
- Performance Reports
- Pipeline Management
- Question Library
- Real Time Updates
- Reporting & Statistics
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Third Party Integration
- User Management
Integrations
- Total integrations7
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations33
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
Explore similar apps
AzureDesk vs. Salesforce Essentials
See how AzureDesk and Salesforce Essentials stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
For vendors
Our company
© 2010-2021 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.