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AzureDesk vs Zingle Comparison

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Overview

AzureDesk - Only helpdesk software with 5$ per agent with all the "must have" features of enterprise class systems offered...

Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$5/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$179/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(48)

5

4

3

2

1

26

21

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

82

22

7

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any issues arise.
In addition to the best cost benefit of the market, the level of support is excellent. They are fast and extraordinarily available.
I also like the customer service. They're very responsive, friendly, and eager to provide a quality product.

Pros

Overall, we are incredibly impressed - it has helped our business in terms of efficiency and our competitive advantage.
It's super user friendly and the analytics help us keep on top of ensuring our team delivers consistent service levels to our customers.
Great account managers, excellent communication. API is open and we are building a smart bot on top of Zingle.

Cons

We are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors.
Not enough customizing possibilities for fields, form etc. Lack of report and dashboard editing.
Software is limited to basic service desk requirements. This is a streamlined product that does what it says on the tin.

Cons

It's kinda slow when u use wifi but not else has jump out at me that was really wrong with this software.
We struggle with automated Welcome messages through HotSOS. It cannot communicate directly to our Hotel's PMS - SMS - so we must use HotSOS and that causes communication errors sometimes.
We no longer need to put people on hold or call them back to answer questions so they can do business with us.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features16
  • API
  • Activity Management
  • Auto-Responders
  • Automated Scheduling
  • Campaign Segmentation
  • Categorization
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Contact Database
  • Custom Fields
  • Customer Segmentation
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Email Templates
  • Engagement Analytics
  • Feedback Management
  • Help Desk Integration
  • Help Desk Management
  • Inbox Management
  • Instant Messaging
  • Keyword Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multimedia Support
  • Performance Management
  • Performance Reports
  • Personalized Profiles
  • Question Library
  • Receiving
  • SMS Integration
  • Self Service Portal
  • Social Media Integration
  • Social Media Metrics
  • Social Network Marketing
  • Support Ticket Management
  • Tagging
  • Template Management
  • Third Party Integration
  • Voting
  • Total features32
  • API
  • Activity Management
  • Auto-Responders
  • Automated Scheduling
  • Campaign Segmentation
  • Categorization
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Contact Database
  • Custom Fields
  • Customer Segmentation
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Email Templates
  • Engagement Analytics
  • Feedback Management
  • Help Desk Integration
  • Help Desk Management
  • Inbox Management
  • Instant Messaging
  • Keyword Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multimedia Support
  • Performance Management
  • Performance Reports
  • Personalized Profiles
  • Question Library
  • Receiving
  • SMS Integration
  • Self Service Portal
  • Social Media Integration
  • Social Media Metrics
  • Social Network Marketing
  • Support Ticket Management
  • Tagging
  • Template Management
  • Third Party Integration
  • Voting

Integrations

  • Total integrations8
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AzureDesk vs. Zingle

See how AzureDesk and Zingle stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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