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AzureDesk
Help desk software for SMBs
(6)
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AzureDesk Features
Features Summary
Functionality
4.3
/5
51
Total features
34
4 categories
AzureDesk features
Common features of Customer Service software
Screenshots
Contenders comparison
Functionality
4.3
/5
51
Price starts from
12
Per month
Total Features
34
Unique features
Appointment Management
IT Asset Management
Functionality
4.4
/5
3.9K
Price starts from
55
/user
Per month
Total Features
179
Features in Common
31
Unique features
Alerts/Notifications
Rules-Based Workflow
Voice Customization
Multi-Channel Data Collection
Common AzureDesk comparisons
Reviewers who mentioned features said:
Anthony N.
Information Technology and Services, self-employed
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Simple to use , affordable for 1 Man Business or SMB, if mobility is not required.
Very simple to setup and use Useful Knowledge base
No manual time logging No Mobile support
Michael D.
Media Production, 201-500 employees
Used daily for 6-12 months
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Using Azure Desk enables us to effectively manage all IT incidents for over sixty franchisee operations. We are able to track, monitor and where necessary escalate outstanding tasks and prioritise incidents based on priority levels. The software is very easy to use and we have never experienced any issues or outages to date. We look forward to working with the Azure development team to offer enhancements to what is an excellent software tool.
Azure Desk is easy to use browser based application. It has a simple to use and intuitive interface to create new incidents, manage existing incidents. Monthly and ad-hoc reporting are easy to run for MI purposes. Another plus point is the ability to update user requests via email during the incident duration.
Some additional fields would really be useful especially 'Channel' fields which would also assist with better reporting.
thank you so much
Bahuguna G.
Computer Software, 1-10 employees
Used daily for 6-12 months
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AzureDesk.co has helped us improve our productivity and improve our customer satisfaction. We tried several other helpdesk systems but AzureDesk.co had the best features/price ratio and the support team is great! AzureDesk.co is an end-to-end customer support engine for rapidly growing companies. The system contains a variety of reporting features that help administrators make key business solutions.
We never knew the importance of IT help desk software until we got one, and got the right one. We chose Azure desk and it has never disappointed us.
We have education management software. we are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors. Using Azure desk my problems are solved quickly.
Paul A.
Computer Software, 501-1,000 employees
Used daily for 6-12 months
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Azure Desk works pretty well for Users support. It offers live chats, tickets monitoring and auto-replies. The best part of the solution is how it is automated with JIRA and Slack, which saves you some time.
I think reporting module should be looked into. Besides, I wish export features were more consistent. Other than that the application is OK.
Linda R.
Banking, 501-1,000 employees
Used daily for 1-2 years
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Overall I like this software and find it user friendly. It's easy to learn and straightforward to operate.
I like that the eDesk interface is simple to use, with limited navigation options. This makes it easy for non expert employees to utilize the tools available to them, without getting lost in the software.
The reporting functionality is rather limited. For member facing staff they have the ability to about 3 weeks worth of information, but cannot go back farther, which can cause a bottleneck in workflow.
margaret b.
Computer Software, 1-10 employees
Used daily for 2+ years
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ease of use and easy access we are a support company and this makes it very easy to support our clients
reporting is not too easy but is satisfactory for our needs
Keval S.
Information Technology and Services, 1-10 employees
Used daily for 6-12 months
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Its good to have an special help when your company is a startup, Azure Desk has done all the needful to help us grow & be stable in such competitive market.
The features are easy to understand, user friendly. It might take some time to get acquainted, but when you reach there your business run as smooth as possible.
I have been a year with them & didn`t find any problem as such.
Thanks for the review.We really appreciate
Nick L.
Publishing, 1-10 employees
Used daily for less than 6 months
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Streamlined process improvement, better tracking and easy audit trail.
The support has been outstanding. Very open to suggestions for improvements, enhancements and changes. The interface is clean and mostly intuitive.
Like most software there is more under the hood than is first obvious. Understanding how to get the most out of it is worth investing the time. Once committed to there were some delightful benefits such as the showing the support centre as if it was the FAQ page for our website. This means we can keep it current and relevant right from within Azuredesk. That brings time leverage to our doorstep.
David L.
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
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AzureDesk has impressed me from the first time I used it. First of all, its simplicity of use makes you don't need any documentation or manual to learn how to use it. After you register, you can start using the product with all its features for free (one agent), and then scale up based on your needs. It's really a gift! The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it. We are really happy with this product after a week of use, it has helped to organize our support request internally and we are start using it to our customers also. Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software.
No pros were added to this review
No cons were added to this review
Thank you so much David.
Julio C.
Hospital & Health Care, 51-200 employees
Used daily for less than 6 months
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At these points I have not found any other solution that can overcome Azuredesk. In addition to the best cost benefit of the market, the level of support is excellent. They are fast and extraordinarily available. This still needs to add some integration features to achieve excellence. But in what is necessary, attend quietly. What's more, they keep hearing suggestions and improving.
The support level.
It needs to have more integrations, like the other main tools of the market.
Jenne J.
1-10 employees
Used daily for less than 6 months
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Clients are able to submit tickets and communicate with the service technician assigned to their case. The software was easy to set up and now we have a better record of tickets so that we can provide the best possible service to our clients.
AzureDesk hardly has any flaws. The only thing so far that I have noticed with the software is the time it takes to load between pages.
TJ S.
Real Estate, self-employed
Used daily for less than 6 months
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An economical way to stay on track and organize all work activity
It is very easy to use and helps me keep all my projects organized for multiple clients at once. It is an important tool.
There is sometimes lag time or slowness. The ticket filter options could be more robust and we don’t currently have the ability to customize Views to include the custom fields we can track data in.
Ian C.
Government Administration, 51-200 employees
Used daily for less than 6 months
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A smart, simple and cost effective solution for SME trying to manage service desk calls. It was quick and easy to setup, its simple to use and navigate and I would highly recommend to others.
The only issue at present is the time it takes to draw down information for reports from the dashboard.
Chris W.
Automotive, 201-500 employees
Used daily for less than 6 months
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Organization and transparency of issues.
This is easy to deploy and easy to use! Tech support is chat available to take care of any questions regarding the product.
No cons were added to this review
Fabio C.
Leisure, Travel & Tourism, 51-200 employees
Used daily for less than 6 months
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AzureDesk has allowed our internal support team to manage issues raised by employees. This software has saved time in managing user support requests and improved response times as well.
No pros were added to this review
No cons were added to this review
Thank you so much.
Yvan G.
Animation, 201-500 employees
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Easy to use, good customer support. If all you want is out of the box ticketing tool then this could be a tool for you.
Not enough customizing possibilities for fields, form etc.. Lack of report and dashboard editing. Basic ticket tool.
Verified reviewer
Computer Software, 201-500 employees
Used monthly for 6-12 months
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AzureDesk is a software that is simplicity of use as well as improve our productivity and customer satisfaction. It doesn't need lots of software to use. It offer live chat ticket monitoring and auto reply
AzureDesk is little costly for small software industries and need good Internet speed to work on it
Alysha P.
Hospital & Health Care, 51-200 employees
Used other for less than 6 months
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I love the ease of use and customer support available.
I have no complaints on the software at this time.
Verified reviewer
Computer & Network Security, 10,001+ employees
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New customer on-boarding and the new type of incident category can be easily incorporated easily
It is really very easy to create the support ticket and get acknowledgment of the ticket. SLA defined are for lesser period of time.
There are no cons for this product as it is easy to track and monitor the customer request through this software.
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