Balto Comparison

Overview

Balto is a call center software solution that integrates with existing web-based telephony systems, using artificial intelligence...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
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No info available
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  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(3)

5

4

3

2

1

2

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Cons

  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features33
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Automatic Notifications
  • Call Monitoring
  • Call Scripting
  • Campaign Management
  • Chat Transcript
  • Communication Management
  • Computer Telephony Integration
  • Conversion Rate Optimization
  • Customer Accounts
  • Customer Service Analytics
  • Data Visualization
  • Employee Onboarding
  • Escalation Management
  • Feedback Automation
  • Gamification
  • Goal Setting / Tracking
  • Help Desk Integration
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Monitoring
  • Multi-Language
  • Password Management
  • Performance Metrics
  • Real Time Data
  • Real Time Updates
  • Receiving
  • SLA Management
  • Sales Tracking
  • Secure Data Storage
  • Third Party Integration

Integrations

  • Total integrations8
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation