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Balto vs Avis de Confiance Comparison

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Overview

Balto is a call center software solution that integrates with existing web-based telephony systems, using artificial intelligence...

Avis de Confiance is a cloud-based reviews management solution that helps enterprises collect feedback from customers through...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
59/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(3)

5

4

3

2

1

2

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Not enoughreviews yet

Pros

Not enoughreviews yet

Cons

Not enoughreviews yet

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features47
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Assessment Management
  • Automated Routing
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Charting
  • Chat Transcript
  • Commenting / Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Content Management
  • Conversion Rate Optimization
  • Customer Accounts
  • Customer Database
  • Customer Service Analytics
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Employee Onboarding
  • Feedback Management
  • Gamification
  • Goal Setting / Tracking
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Negative Feedback Management
  • Onboarding
  • Outbound Call Center
  • Password Management
  • Performance Management
  • Performance Metrics
  • Purchasing & Receiving
  • Quality Management
  • Ratings / Reviews
  • Real Time Data
  • Real-time Updates
  • Reporting/Analytics
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Role-Based Permissions
  • Rule Based Publishing
  • Sales Reports
  • Secure Data Storage
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Widgets
  • Workflow Management
  • Total features26
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Assessment Management
  • Automated Routing
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Charting
  • Chat Transcript
  • Commenting / Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Content Management
  • Conversion Rate Optimization
  • Customer Accounts
  • Customer Database
  • Customer Service Analytics
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Employee Onboarding
  • Feedback Management
  • Gamification
  • Goal Setting / Tracking
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Negative Feedback Management
  • Onboarding
  • Outbound Call Center
  • Password Management
  • Performance Management
  • Performance Metrics
  • Purchasing & Receiving
  • Quality Management
  • Ratings / Reviews
  • Real Time Data
  • Real-time Updates
  • Reporting/Analytics
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Role-Based Permissions
  • Rule Based Publishing
  • Sales Reports
  • Secure Data Storage
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Widgets
  • Workflow Management

Integrations

  • Total integrations8
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Balto vs. Avis de Confiance

See how Balto and Avis de Confiance stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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