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Balto vs CallTrackingMetrics Comparison

Overview

Balto is a call center software solution that integrates with existing web-based telephony systems, using artificial intelligence...

CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$39/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(3)

5

4

3

2

1

2

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.6

(46)

5

4

3

2

1

30

13

2

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Not enoughreviews yet

Pros

From thier willingness to keep advancing their platform, great customer service, marketing source tracking, and so much more, CTM has played a huge part in our company's and our clients' success.
Brilliant service from the team, very simple to install and the reporting is excellent.
CTM was an easy decision and the support we have received for onboarding and minor issues have been superb.

Cons

Not enoughreviews yet

Cons

They charge extra for spam protection, which other vendors do not.
It was a little tricky to set up cut once customer support walked us trough the problems we havent needed to tough things since.
The no. 1 calltracking tool for international businesses.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features33
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Notifications
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Campaign Analysis
  • Campaign Management
  • Chat
  • Chat Transcript
  • Communication Management
  • Computer Telephony Integration
  • Conversion Rate Optimization
  • Conversion Tracking
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Service Analytics
  • Data Visualization
  • Employee Onboarding
  • Escalation Management
  • Feedback Automation
  • Gamification
  • Goal Setting / Tracking
  • HIPAA Compliance
  • Help Desk Integration
  • IVR / Voice Recognition
  • Instant Messaging
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Scoring
  • Monitoring
  • Multi-Language
  • Password Management
  • Performance Metrics
  • Performance Reports
  • Permission Management
  • Predictive Dialer
  • Real Time Analytics
  • Real Time Data
  • Real Time Updates
  • Receiving
  • Request Routing
  • Role Management
  • Role-Based Permissions
  • SLA Management
  • SMS Integration
  • Sales Tracking
  • Secure Data Storage
  • Spam Blocker
  • Third Party Integration
  • Two-Factor Authentication
  • Web Forms
  • Total features38
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Notifications
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Campaign Analysis
  • Campaign Management
  • Chat
  • Chat Transcript
  • Communication Management
  • Computer Telephony Integration
  • Conversion Rate Optimization
  • Conversion Tracking
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Service Analytics
  • Data Visualization
  • Employee Onboarding
  • Escalation Management
  • Feedback Automation
  • Gamification
  • Goal Setting / Tracking
  • HIPAA Compliance
  • Help Desk Integration
  • IVR / Voice Recognition
  • Instant Messaging
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Scoring
  • Monitoring
  • Multi-Language
  • Password Management
  • Performance Metrics
  • Performance Reports
  • Permission Management
  • Predictive Dialer
  • Real Time Analytics
  • Real Time Data
  • Real Time Updates
  • Receiving
  • Request Routing
  • Role Management
  • Role-Based Permissions
  • SLA Management
  • SMS Integration
  • Sales Tracking
  • Secure Data Storage
  • Spam Blocker
  • Third Party Integration
  • Two-Factor Authentication
  • Web Forms

Integrations

  • Total integrations8
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations154
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Balto vs. CallTrackingMetrics

See how Balto and CallTrackingMetrics stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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