Balto Reviews

Balto

Call center phone coaching for sales & customer service reps

5.0/5 (2 reviews)

Brandon Tumber

Real Time vs Post Call Superiority

Used daily for 6-12 months
Reviewed 2019-01-15
Review Source: Capterra

Overall, Balto is a great tool for increasing compliance adherence, overall sales / conversions, and suggestive call guidance. We've seen a 40% decrease in compliance violations as an organization in a period of 6 months. THIS IS HUGE in our world! We've also increased our conversions by 4% over the last 3 quarters by targeting areas of opportunity in missed voice progressions. Being in the industry for 15+ years, I would put my stamp of approval on the product all day long.The fact that the platform coaches and recognizes deficits in real time is crucial! Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A) Already broke the law, company policy, client policy, etc., or B) You've not converted the account and have lost money. Balto allows us to capitalize on these opportunities, getting manager engagement, while the consumer is STILL ON THE PHONE!

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Balto

Call center phone coaching for sales & customer service reps

Anonymous

Wow! Balto really helped us get sales people up to speed fast

Used other for 6-12 months
Reviewed 2019-04-08
Review Source: Capterra

Balto made it incredibly easy to bring someone from fresh hire to revenue generating in a short amount of time

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Balto

Call center phone coaching for sales & customer service reps