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Bazaarvoice vs Kustomer Comparison

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Overview

Bazaarvoice Express is an affordable, enterprise-class customer review solution that makes sharing their insights simple.

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$35/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.1

(11)

5

4

3

2

1

5

4

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.6

(25)

5

4

3

2

1

15

9

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Bazaarvoice has been a nice tool for us to engage with customers in a new way. It is a great portal to collectively group all customer feedback and questions regarding your business/products.
Most of all through the sales process, migration, onboarding and post onboarding the customer support has been fantastic.
Great for capturing reviews from our customers.

Pros

We have multiple departments within the company i work for and assigning the task to the appropriate team/department is super easy. Can't be happier with it.
It's easy to navigate around, very comprehensive, user friendly, helps us a lot especially with the templates.
And how organised keeps the workflow. Amazing asset for big companies.

Cons

Beyond disappointed and would describe our experience as a awful experiment that cost time and money and was a TOTAL WASTE.
EPIC Failure - terrible service - Find an alternative - I wish we did.
Sometimes we feel there is a bit of a delay from when I customer posts a question or a review, until the time we actually receive the notification of the activity.

Cons

It has a steep learning curve, at first glance, it is very confusing to the new employees.
Sometimes you might create a ticket by a mistake and you cannot delete it, that's the only thing that's bugging me.
The bugs that appear from time to time. The small lags when working.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total featuresN/A
  • @mentions
  • API
  • Activity Tracking
  • CRM Integration
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Configurable Workflow
  • Contact History
  • Customer Complaint Tracking
  • Customer History
  • Customizable Reporting
  • Data Visualization
  • Email Notifications
  • Event Tracking
  • Follow-up Scheduling
  • Help Desk Management
  • Inbox Management
  • Issue Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Multi-Language
  • Queue Manager
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Returns Management
  • SLA Management
  • SSL Security
  • Search Functionality
  • Sentiment Analysis
  • Social Media Integration
  • Task Management
  • Third Party Integration
  • Timeline Management
  • Transaction History
  • eCommerce Integration
  • Total features38
  • @mentions
  • API
  • Activity Tracking
  • CRM Integration
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Configurable Workflow
  • Contact History
  • Customer Complaint Tracking
  • Customer History
  • Customizable Reporting
  • Data Visualization
  • Email Notifications
  • Event Tracking
  • Follow-up Scheduling
  • Help Desk Management
  • Inbox Management
  • Issue Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Multi-Language
  • Queue Manager
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Returns Management
  • SLA Management
  • SSL Security
  • Search Functionality
  • Sentiment Analysis
  • Social Media Integration
  • Task Management
  • Third Party Integration
  • Timeline Management
  • Transaction History
  • eCommerce Integration

Integrations

  • Total integrations11
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations49
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Bazaarvoice vs. Kustomer

See how Bazaarvoice and Kustomer stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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