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Bazaarvoice vs SoGoSurvey Comparison
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Overview
Bazaarvoice Express is an affordable, enterprise-class customer review solution that makes sharing their insights simple.
SoGoSurvey is a cloud-based software that enables the creation of employee engagement surveys, customer satisfaction surveys,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$35/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$299/yr.year
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
4.7
5
4
3
2
1
477
150
15
2
3
- Value for money
- Ease of use
- Features
- Customer support
99%
would recommend this appPros
Bazaarvoice has been a nice tool for us to engage with customers in a new way. It is a great portal to collectively group all customer feedback and questions regarding your business/products.
Most of all through the sales process, migration, onboarding and post onboarding the customer support has been fantastic.
Great for capturing reviews from our customers.
Pros
It is a one-click solution and takes care of everything all by itself. The report is beautifully and helps me with A/B testing.
I absolutely love the customer support, i have never gotten such good and quick help from customer support in other survey platforms.
It was very easy to use. It had a lot of great features in the free version, but I'm interested in upgrading for some of the more advanced features.
Cons
Beyond disappointed and would describe our experience as a awful experiment that cost time and money and was a TOTAL WASTE.
EPIC Failure - terrible service - Find an alternative - I wish we did.
Sometimes we feel there is a bit of a delay from when I customer posts a question or a review, until the time we actually receive the notification of the activity.
Cons
Although SoGoSurvey also has the same problem, but i discovered that if we use Radio rating button instead, we can actually assign reverse rating score to negative questions.
It's just so easy to use an access that I have never had any real problems that weren't due to user error.
The software did have errors occasionally, whether it seemed to be programming related or server related.
Key features
- Total featuresN/A
- 360 Degree Feedback
- API
- Action Management
- Activity Dashboard
- Ad hoc Analysis
- Ad hoc Reporting
- Assessment Management
- Automatic Notifications
- CRM Integration
- Contact Management
- Custom Fields
- Custom Forms
- Customer Activity Reporting
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Questions
- Customizable Reporting
- Customizable Templates
- Data Connectors
- Data Filtering
- Data Visualization
- Drag & Drop Interface
- Email Alerts
- Email Invitations & Reminders
- Employee Management
- Engagement Analytics
- Feedback Automation
- Feedback Collection
- Feedback Management
- Forms Management
- Goal Setting / Tracking
- Incident Management
- Mailing List Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Prioritizing
- Progress Tracking
- Question Branching
- Question Library
- Quota Management
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Recruitment Management
- Reporting & Statistics
- Role-Based Permissions
- SMS Integration
- SSL Security
- Scheduled Reporting
- Search Functionality
- Single Sign On
- Summary Reports
- Survey Management
- Surveys & Feedback
- Trend Analysis
- Visual Analytics
- Workflow Management
- Total features62
- 360 Degree Feedback
- API
- Action Management
- Activity Dashboard
- Ad hoc Analysis
- Ad hoc Reporting
- Assessment Management
- Automatic Notifications
- CRM Integration
- Contact Management
- Custom Fields
- Custom Forms
- Customer Activity Reporting
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Questions
- Customizable Reporting
- Customizable Templates
- Data Connectors
- Data Filtering
- Data Visualization
- Drag & Drop Interface
- Email Alerts
- Email Invitations & Reminders
- Employee Management
- Engagement Analytics
- Feedback Automation
- Feedback Collection
- Feedback Management
- Forms Management
- Goal Setting / Tracking
- Incident Management
- Mailing List Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Prioritizing
- Progress Tracking
- Question Branching
- Question Library
- Quota Management
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Recruitment Management
- Reporting & Statistics
- Role-Based Permissions
- SMS Integration
- SSL Security
- Scheduled Reporting
- Search Functionality
- Single Sign On
- Summary Reports
- Survey Management
- Surveys & Feedback
- Trend Analysis
- Visual Analytics
- Workflow Management
Integrations
- Total integrations11
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations19
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
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Bazaarvoice vs. SoGoSurvey
See how Bazaarvoice and SoGoSurvey stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
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