All categories

Learn why GetApp is free

Bazaarvoice vs Yext Comparison

Overview

Bazaarvoice Express is an affordable, enterprise-class customer review solution that makes sharing their insights simple.

Yext helps businesses create and manage SEO-optimized local pages, locators, and mobile screens, increasing search engine visibility on the web

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$35/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.1

(11)

5

4

3

2

1

5

4

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.4

(98)

5

4

3

2

1

60

24

5

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

Bazaarvoice has been a nice tool for us to engage with customers in a new way. It is a great portal to collectively group all customer feedback and questions regarding your business/products.
Most of all through the sales process, migration, onboarding and post onboarding the customer support has been fantastic.
Great for capturing reviews from our customers.

Pros

Having the ability to add menus and have then pushed out to several platforms has been great. It is also nice being able to update Google Local Listing as well as other platforms for hours.
Our experience with Yext has been amazing. Our company had an existing subscription that I took over, so in any other instance I would have been out of luck with training.
Yext has been great with customer support and caring about my needs. The sales team has been very helpful whenever I have a question.

Cons

Beyond disappointed and would describe our experience as a awful experiment that cost time and money and was a TOTAL WASTE.
EPIC Failure - terrible service - Find an alternative - I wish we did.
Sometimes we feel there is a bit of a delay from when I customer posts a question or a review, until the time we actually receive the notification of the activity.

Cons

Another big negative is that if we were ever to stop using Yext, the citations we purchased through Yext will be "unlocked" and basically lost.
After you pay the money, customer service is horrible.
In fact, there were things the sales rep flat out lied about.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review11 days ago

Key features

  • Total featuresN/A
  • API
  • Approval Process Control
  • Custom Fields
  • Customizable Categories
  • Event Scheduling
  • Location Tracking
  • Mobile Integration
  • Multi-Location
  • Permission Management
  • Promotions Management
  • Role-Based Permissions
  • Single Sign On
  • Visual Analytics
  • Website Integration
  • Total features14
  • API
  • Approval Process Control
  • Custom Fields
  • Customizable Categories
  • Event Scheduling
  • Location Tracking
  • Mobile Integration
  • Multi-Location
  • Permission Management
  • Promotions Management
  • Role-Based Permissions
  • Single Sign On
  • Visual Analytics
  • Website Integration

Integrations

  • Total integrations11
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations18
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Bazaarvoice vs. Yext

See how Bazaarvoice and Yext stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

Select your country

© 2010-2021 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.