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Customer Reviews Solution

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Bazaarvoice Features

Features Summary

Functionality

4.0

/5

31

Total features

18

12 categories

Bazaarvoice features

Dashboard
Email Reminders
Multi-Channel Management
Negative Feedback Management
Performance Metrics
Post Scheduling
Purchasing & Receiving
Ratings/Reviews

Common features of Customer Experience software

API
Access Controls/Permissions
Alerts/Notifications
CRM
Collaboration Tools
Customer Journey Mapping
Customer Segmentation
Customizable Branding

Price starts from

ic-pricetag

No pricing info

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.0

/5

31

Price starts from

ic-pricetag

No pricing info

Total Features

18

Unique features

  • Review Notification

  • Purchasing & Receiving

  • Email Reminders

  • Multi-Channel Management

Functionality

4.4

/5

980

Price starts from

59

Per month

Total Features

61

Features in Common

2

Unique features

  • File Sharing

  • Personalization

  • Multi-Channel Communication

  • Multi-Language

Functionality

4.6

/5

285

Price starts from

59

Per month

Total Features

41

Features in Common

5

Unique features

  • Real-Time Data

  • Trend Analysis

  • URL Customization

  • Email Management

Common Bazaarvoice comparisons

Bazaarvoice logo
Yotpo logo
BazaarvoicevsYotpo
Bazaarvoice logo
Hootsuite logo
BazaarvoicevsHootsuite
Bazaarvoice logo
Birdeye logo
BazaarvoicevsBirdeye
Bazaarvoice logo
Trustpilot logo
BazaarvoicevsTrustpilot
Bazaarvoice logo
Okendo logo
BazaarvoicevsOkendo

Reviewers who mentioned features said:

LB
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Lindsay B.

Consumer Goods, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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An essential part of your PDP!

Reviewed 10 months ago

Overall, implementation has been smooth, but a little slow. Part of that is my own internal roadblocks. The Fulfillment process in the US has ben very smooth and my local sampling coordinator (Madi Even) is amazing.

Pros

Ratings and Reviews content is more important than ever on the PDP and shoppers trust these reviews. The ROI for seeding the product is almost 100% so the community is reliable.

Cons

Dashboards and insights need some work - there is very little that is plug and play, and the workbench requires a pretty heavy manual lift to manage. Also, having to work with a totally different team for each of the products offered by BV requires the same conversation over and over to different people. I often feel like we spend too much time educating the BV team on our business and what's needed. It would be great to do it once and hit the ground running.

KO
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Kathleen O.

Consumer Goods, 5,001-10,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Not impressed

Reviewed a year ago

I am a detractor at this point.

Pros

I have not found anything yet. The team is unhelpful, unavailable, and untrained.

Cons

It has been several months, and there is inconsistent support, unknowledgeable project leads, nonexistent technology experts and we still do not have either functionality live or working as it should. We were strong armed into leaving Yotpo and it has been worse than even anticipated. There is a lack of knowledge and leadership in spearheading the implementation of your technology. Rarely are we given correct answers during our calls.

JF
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Jillian F.

Food & Beverages, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for Review Syndication - Reporting / Analytics Needs Help

Reviewed a year ago

If the Reporting/Insights portion of the portal worked better and if Support moved quicker to fix the glitches, we would be very happy with BazaarVoice overall.

Pros

Review pooling/syndication, Influenster Review generation, & strong account management ([sensitive content hidden] is a fantastic partner!).

Cons

The Insights suite is not easy to navigate and the reports that live there are super glitchy. Have had to open countless support cases to get the filters to function accurately. BV Support does not resolve issues very quickly. Within the Reporting section of the site, disappointed that we could not add a Brand / Category field to all of my reports. This seems very basic, but Support said they would share my suggestion but could not implement the update unless other clients made the same suggestion. Was disappointed by BV's customer service in that instance.

TY
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Tony Y.

Pharmaceuticals, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Works most of the time, but there is room for improvement

Reviewed 10 months ago

Access to connections is vital for us.

Pros

System is somewhat responsive, only the reports take more time than desired. We like the Sample campaign system.

Cons

Some times support tickets are close without resolution, this is a bad practice.Perrigo VOC Enhancements never get implemented.

AR
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Verified reviewer

Sporting Goods, 501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great for capturing reviews from our customers

Reviewed 6 years ago

Reviews on our site, insight into products, increase in SEO

Pros

The dashboard makes it super easy to moderate reviews as they come in. We are also able to tweak the appearance of BV on our site in just a few minutes.

Cons

Sometimes customer service can bounce you from person to person before you get in touch with someone who can help you.

KP
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Kaitlin P.

Marketing and Advertising, 1,001-5,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use for review management

Reviewed 3 years ago
Pros

Depending if you own the website for reviews or if your product is sold to a big box retailer bazaarvoice capabilites vary. Its great for community management and to gauge customer feedback.

Cons

I don't like how data is pulled I feel that it is not as efficient as it could be.

KO
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Kerri O.

Consumer Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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BV Feedback

Reviewed a year ago

Good

Pros

Ease of use of the platform. The ability to look at our brands in individual tabs.

Cons

Nothing comes to mind. I have not had issues.

MB
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Marcy B.

Business Supplies and Equipment, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great interface between us and our customers

Reviewed 7 years ago

Great program overall

Pros

Vey easy to use. Great help available if needed. Easy to track reviews and customer inquiries in one place!

Cons

Some notifications get delayed...have to log into the program to get any real time notifications. Other than that, great!

AB
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Amy B.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great tool to connect businesses with their customers!

Reviewed 6 years ago
Pros

Bazaarvoice has been a nice tool for us to engage with customers in a new way. It is a great portal to collectively group all customer feedback and questions regarding your business/products. Bazaarvoice also lets the user generate useful reports to summarize data and analyze trends.

Cons

Sometimes we feel there is a bit of a delay from when I customer posts a question or a review, until the time we actually receive the notification of the activity.

PC
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Peter C.

Consumer Goods, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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EPIC Failure - terrible service - Find an alternative - I wish we did!!

Reviewed 4 years ago

Horrible. Beyond disappointed and would describe our experience as a awful experiment that cost time and money and was a TOTAL WASTE!

Pros

NONE - I honestly, cannot say a single good thing about it. Our experience was so negative that I can not find one positive thing to say and I'm the worlds most optimistic person ever! And I don't have a single good thing I can say about them. NONE!!

Cons

Service, service, service. Terrible service. Worst I've experienced. You're better off just burning your money. At least it will keep you warm for a few minutes!

AR
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Verified reviewer

Cosmetics, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The best UGC tool

Reviewed 2 years ago
Pros

Rating and review feature Questions and Anwers feature

Cons

API for rating and review the lack of AB Testing

AR
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Verified reviewer

Consumer Goods, 51-200 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Necessary but costly

Reviewed 3 years ago

We have been able to get feedback on our products, generate reviews, and directly address consumer questions.

Pros

We are able to see reviews from multiple retailers, in one place, and we can directly reply to the reviews or questions.

Cons

Quite expensive and there seems to be a bit of a monopoly, as Walmart and Best Buy pretty much require brands to use it.

JA
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Joel A.

Retail, 1,001-5,000 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Product Review Management with Bazaarvoice

Reviewed 2 years ago
Pros

The dashboard and recommandations to achieve even more reviews on the products.

Cons

That it is not possible to import own reviews from an other source.

VL
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Victor L.

Sporting Goods, 5,001-10,000 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Pricy software for old inerface

Reviewed 2 years ago

Overall it does what it says on the tin. Straight forward and nothing less.

Pros

I like the fact that it is easy to use and there is no fluff - you get right into the core of the platform straight away.

Cons

The UI (which is under development) is really poor and looks like something from the 90's. Real flash back to windows 95.