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Bazaarvoice Features

Features Summary

Functionality

4.2

/5

15

Total features

18

11 categories

Bazaarvoice features

Dashboard
Email Reminders
Multi-Channel Management
Negative Feedback Management
Performance Metrics
Post Scheduling
Purchasing & Receiving
Ratings / Reviews

Common features of Review Management software

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
CRM
Campaign Management
Chat/Messaging
Commenting/Notes

Price starts from

ic-pricetag

No pricing info

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.2

/5

15

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

18

Unique features

  • SMS Messaging

  • Review Generation

  • Purchasing & Receiving

  • Multi-Channel Management

Functionality

4.6

/5

284

Price starts from

49

Per month

visit website

Total Features

41

Features in Common

5

Unique features

  • Monitoring

  • Real Time Data

  • NPS of Customers

  • Email Marketing

Functionality

4.6

/5

148

Price starts from

19

Per month

visit website

Total Features

26

Features in Common

11

Unique features

  • Multi-Channel Marketing

  • Data Import/Export

  • Widgets

  • Campaign Management

Common Bazaarvoice comparisons

Bazaarvoice logo
PowerReviews logo
BazaarvoicevsPowerReviews
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Feefo logo
BazaarvoicevsFeefo
Bazaarvoice logo
Yotpo logo
BazaarvoicevsYotpo

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great interface between us and our customers

Reviewed 5 years ago

Great program overall

Pros

Vey easy to use. Great help available if needed. Easy to track reviews and customer inquiries in one place!

Cons

Some notifications get delayed...have to log into the program to get any real time notifications. Other than that, great!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great for capturing reviews from our customers

Reviewed 5 years ago

Reviews on our site, insight into products, increase in SEO

Pros

The dashboard makes it super easy to moderate reviews as they come in. We are also able to tweak the appearance of BV on our site in just a few minutes.

Cons

Sometimes customer service can bounce you from person to person before you get in touch with someone who can help you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use for review management

Reviewed a year ago
Pros

Depending if you own the website for reviews or if your product is sold to a big box retailer bazaarvoice capabilites vary. Its great for community management and to gauge customer feedback.

Cons

I don't like how data is pulled I feel that it is not as efficient as it could be.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The best UGC tool

Reviewed 7 months ago
Pros

Rating and review feature Questions and Anwers feature

Cons

API for rating and review the lack of AB Testing

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great tool to connect businesses with their customers!

Reviewed 4 years ago
Pros

Bazaarvoice has been a nice tool for us to engage with customers in a new way. It is a great portal to collectively group all customer feedback and questions regarding your business/products. Bazaarvoice also lets the user generate useful reports to summarize data and analyze trends.

Cons

Sometimes we feel there is a bit of a delay from when I customer posts a question or a review, until the time we actually receive the notification of the activity.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Necessary but costly

Reviewed a year ago

We have been able to get feedback on our products, generate reviews, and directly address consumer questions.

Pros

We are able to see reviews from multiple retailers, in one place, and we can directly reply to the reviews or questions.

Cons

Quite expensive and there seems to be a bit of a monopoly, as Walmart and Best Buy pretty much require brands to use it.