This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Genesys DX Pricing, Features, Reviews and Alternatives

Genesys DX product overview

What is Genesys DX?

Genesys DX (formerly Bold360) is an intelligent customer engagement solution that provides SMBs and large enterprises with actionable customer insights to deliver richer and more personalized experiences in real-time. The platform provides live chat, email, messaging and social channels needed to engage and support consumers across self-service and agent-assisted interactions.

Key benefits of using Genesys DX

  • Create a more personal connection with customers and website visitors using Genesys DX's live chat.

  • Genesys DX automatically stores all visitor history keeping track of their website activity and previous interactions. This enables users to access past chats and maintain conversational continuity.

  • All Genesys DX products share a common infrastructure ensuring a smooth transition if users ever decide to upgrade their service.

  • Genesys DX is available as a mobile app for anytime, anywhere accessibility.

  • Genesys DX's Basic Summary report provides users with a weekly graph, hourly breakdown of activity, highlights and suggestions for improvement.

  • Turn data into actionable information with Genesys DX's reporting features. The reports generated will enable users to track operator responsiveness, measure marketing effectiveness and identify the most successful invites.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    24/7 (Live rep)
    Phone Support
    Chat

    Training options

    Live Online
    Webinars
    Documentation

    Genesys DX pricing information

    Value for money

    4.6

    /5

    26

    Starting from

    $

    0.01

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Genesys DX features

    Functionality

    4.2

    /5

    26
    Total Features40 8 categories

    Most valued features by users

    Reporting/Analytics
    API
    Chat/Messaging
    Third Party Integrations
    Customizable Branding
    Alerts / Escalation
    Live Chat
    Reporting & Statistics

    Functionality contenders

    Genesys DX users reviews

    Overall rating

    4.4

    /5

    26

    Positive reviews

    88%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.11/10
    Rating distribution

    5

    4

    3

    2

    1

    12

    11

    3

    0

    0

    Pros
    NanoRep is the next innovative best solution for all kind of businesses such as ecommerce sites or web service ones for customer service and support.

    E

    Emma

    The ease with which this tool can be used is really cool. Also, it is an effective tool as it captures as much information as it can in each of the transaction handled through this.

    Sheik Mohamed S.

    Overall, I am pleased with the software itself. I think the 360 web client is a nice upgrade.

    MR

    Megan R.

    Cons
    I found it difficult to undercover the data I was after from a reporting perspective.

    William R.

    Chat software that does it's job. Expect to pay for any extras.

    TB

    Tim B.

    Since online trading really requires immediacy there's no time to wait for customer service agents to get back to you.

    BC

    Brett Chatz

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    A decent solution for multi channel engagement

    Reviewed 3 years ago

    It works, that is what it comes down to. There are some pros and there are some cons but if you're wanting to chat with people on multiple channels then this product will do that. They have a lot that could be improved upon and their developers in India and the Philipines are trying but aren't there yet.

    Pros

    Bold360 is a decent solution to multi-channel engagement for businesses who want to do chat, text, video, twitter, and facebook messenger. There are other solutions out there that have been around longer, have a more put-together product that is easier to use, that are less expensive, but Bold360 gets the job done. The multi-channel ability was the biggest feature for me that made us choose them over one of the others in this arena.

    Cons

    Bold360 is a recent upgrade from Boldchat which cost users a large amount of money to upgrade to, when all it really added was the ability to have chats through a web browser, and for them to be able to pitch you their new AI solution which will run an average to start and only goes up from there. Customer service is mostly overseas through chat and is difficult to reach lately even though they are a chat company. Pricing leaves a lot to be desired and be aware that the prices will continue to go up with each iteration of their software they introduce with new "features" as the slowly take away some of the most important ones without a word to customers.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Chat software that does it's job. Expect to pay for any extras.

    Reviewed 4 years ago
    Pros

    Easy to use chat software that is user friendly when it comes to building code, implementing visitor monitoring, and everyday use for agents. Reporting that helps my team track our performance and where we can use improvement. The ability to use multiple platforms for support options like Twitter, Email, Live Chat, Video Chat, and Support Tickets in one easy to use platform.

    Cons

    Features keep getting taken out of the software that we use on a daily basis. These features were then introduced in a new upgrade which of course costs more money. If you want to be able to use all of the features you need to pay for the highest package they have available and if you want to use other features you have to pay for those through other vendors like language translation services. The...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Bold Chat is an Excellent Live Chat Utilized By My Company For Many Years

    Reviewed 3 years ago

    Helped our company get Live Chat organized properly on our e-commerce site.

    Pros

    How versatile and customizable Bold Chat is for an online company that wants to properly brand and differentiate themselves. The customization is both on front end for customers to see such as the look and feel of your Chat popups and chat windows, logos, cretives and the call to action but also on the chat answering side. The back end where a user of the Bold Software can manipulate and strategically craft a Live Chat system that will engage the site visitor in the places and moment and times most opprotune for your business to convert them to a customer, offer support or a special offer. In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.

    Cons

    Bold Chat takes a little bit of time to setup but live support is always available 24/7. Being a hosted solution means that you have to rely on their servers which are fairly good. Not many cons here.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Bold 360 gets it right

    Reviewed 2 years ago

    We use Bold360 for Chat and Email and have been for some time. It was a nice upgrade over our last system. a least from a Quality Assurance Reviewers standpoint. Much more user friendly.

    Pros

    As a Quality Assurance team, Bold 360 makes it easy to quickly locate emails and chats for evaluation purposes. It gives us quick access to everything including the customer inquiry, any responses and all the details we need to properly execute our reviews.

    Cons

    Searching for chats can take some time, but that could be our bandwidth, or the volume of agents and chats within the system.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Bold360 Review

    Reviewed 2 years ago

    Overall, I am pleased with the software itself. I think the 360 web client is a nice upgrade. This is where I spend the majority of my time now. The continued new releases are helpful as well.

    Pros

    - Ease of setting up invitations, canned messages, email/chat routing rules, etc.

    Cons

    - Sometimes with support, I am looking for more of a step-by-step walk through on how to resolve an issue, rather than a simple link to an article om the topic.

    Genesys DX FAQs and common questions

    Genesys DX has the following pricing plans:
    Starting from: $0.01


    Genesys DX has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Genesys DX supports the following languages:
    Dutch, English, French, Italian, Japanese, Korean, Portuguese, Spanish


    No, Genesys DX does not have an API available.


    Genesys DX integrates with the following applications:
    Magento Commerce, Google Analytics, Jira, Salesforce Sales Cloud, Zendesk


    Genesys DX offers the following support options:
    Knowledge Base, Email/Help Desk, 24/7 (Live rep), Phone Support, Chat

    Related categories