Genesys DX Pricing Plan & Cost Guide

Genesys DX

AI-powered customer engagement platform

4.35/5 (26 reviews)

Genesys DX Pricing

Starting from: $0.01

Starter, Plus and A.I. plans available.

Please contact Genesys for pricing details.

Competitors Pricing

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LiveHelpNow

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NICE CXone

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Genesys DX Pricing Reviews

Pros

  • NanoRep is the next innovative best solution for all kind of businesses such as ecommerce sites or web service ones for customer service and support.EmmaRead the full review
  • The ease with which this tool can be used is really cool. Also, it is an effective tool as it captures as much information as it can in each of the transaction handled through this.Sheik Mohamed S.Read the full review
  • Overall, I am pleased with the software itself. I think the 360 web client is a nice upgrade.Megan R.Read the full review

Cons

  • I found it difficult to undercover the data I was after from a reporting perspective.William R.Read the full review
  • Chat software that does it's job. Expect to pay for any extras.Tim B.Read the full review
  • Since online trading really requires immediacy there's no time to wait for customer service agents to get back to you.Brett ChatzRead the full review
100%
recommended this to a friend or a colleague

3 reviewers had the following to say about Genesys DX's pricing:

John C.

A decent solution for multi channel engagement

Used daily for 2+ years
Reviewed 2018-08-22
Review Source: Capterra

It works, that is what it comes down to. There are some pros and there are some cons but if you're wanting to chat with people on multiple channels then this product will do that. They have a lot that could be improved upon and their developers in India and the Philipines are trying but aren't there yet.

Pros
Bold360 is a decent solution to multi-channel engagement for businesses who want to do chat, text, video, twitter, and facebook messenger. There are other solutions out there that have been around longer, have a more put-together product that is easier to use, that are less expensive, but Bold360 gets the job done. The multi-channel ability was the biggest feature for me that made us choose them over one of the others in this arena.

Cons
Bold360 is a recent upgrade from Boldchat which cost users a large amount of money to upgrade to, when all it really added was the ability to have chats through a web browser, and for them to be able to pitch you their new AI solution which will run an average to start and only goes up from there. Customer service is mostly overseas through chat and is difficult to reach lately even though they are a chat company. Pricing leaves a lot to be desired and be aware that the prices will continue to go up with each iteration of their software they introduce with new "features" as the slowly take away some of the most important ones without a word to customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Josh R.

Very easy to integrate and set up.

Used daily for 2+ years
Reviewed 2019-02-21
Review Source: Capterra

Overall Bold360 is does what it advertises, allows that connection with customers at reasonable price and with minimal overhead or hassle.

Pros
Our customer service people like it, and from the admin position it's extremely easy to deploy to users.

Cons
There really are no serious cons, if it was self updating that would be plus but it's far from a deal breaker.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Bold Chat is an Excellent Live Chat Utilized By My Company For Many Years

Used daily for 2+ years
Reviewed 2018-03-26
Review Source: Capterra

Helped our company get Live Chat organized properly on our e-commerce site.

Pros
How versatile and customizable Bold Chat is for an online company that wants to properly brand and differentiate themselves. The customization is both on front end for customers to see such as the look and feel of your Chat popups and chat windows, logos, cretives and the call to action but also on the chat answering side. The back end where a user of the Bold Software can manipulate and strategically craft a Live Chat system that will engage the site visitor in the places and moment and times most opprotune for your business to convert them to a customer, offer support or a special offer. In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.

Cons
Bold Chat takes a little bit of time to setup but live support is always available 24/7. Being a hosted solution means that you have to rely on their servers which are fairly good. Not many cons here.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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