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Bold360
4.4
(26)

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AI-powered customer engagement platform

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App Info

Pricing

Features

Reviews

Alternatives

Integrations

Bold360 Alternatives

How do Bold360 alternatives compare?

User.com and LiveChat stand out as its top competitors based on similarity, popularity and user reviews. When comparing Bold360 to its top 100 alternatives, Wix has the highest rating, with monday.com as the runner-up, and Bold360 ranking 69th place. Wix has the most reviews with a total of 5,736, while Bold360 has 26. Users say Wix tops the list for value for money followed by ConnectWise Control, while Bold360 comes in 71st. Users also say Wix and Pipedrive are the easiest to use, while Bold360 takes 70th place.

How do I choose the best Bold360 alternative?

Browse our list of competitors to find the tool that's right for your team and workflow. Filter apps by features, pricing, ratings, integrations, devices and more. Read verified reviews and discover what other people in your industry are using. Compare apps side by side to find the best match for your business.

What are the top 5 alternatives to Bold360?

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Features

Pricing model

Devices supported

User rating

Organization types

Geographies served

Integrated with

Industry

Company size

Top 100 alternatives

User.com

4.6
(30)

The engine of growth. An all in one solution for user data.

visit websiteCompare

Pricing

Starting from

$49/month

Value for money

4.6
4.6

What users say about User.com's value for money

Read all reviews

I was surprised about how well it worked and what's more important, they offered a great price.

ER

Evelyn R.

All the features you need for a friendly price for a startup.

GH

Gerald H.

Total

58

210

84

features in common

58

features in common

User.com's unique features

  • Role-Based Permissions

  • Confirmation/Reminders

  • Mobile Retargeting

  • Social Promotion

Bold360's unique features

  • Request Assignment

  • Contextual Guidance

  • Resource Management

  • Assignment Management

LiveChat

4.6
(1,105)

Premium Customer Service Software for Live Chat & Help Desk

visit websiteCompare

Pricing

Starting from

$16/month

Value for money

4.5

0.1

4.6

What users say about LiveChat's value for money

Read all reviews

I am user of LiveChat for 3-4 years and i love this chat tool over all others. It has great features, very intuitive and user friendly interface, and above all great pricing structure.

VK

Varinder K.

Our sales conversion rate had skyrocketed on our website and we couldn’t be happier. The price is just amazing for the benefits offered by the LiveChat.

SA

Sardor A.

Total

54

94

84

features in common

54

features in common

LiveChat's unique features

  • Authentication

  • SSL Security

  • Two-Factor Authentication

  • Request Escalation

Bold360's unique features

  • Natural Language Processing

  • Code-free Development

  • Password Management

  • Assignment Management

Conversational Cloud

4.4
(39)

AI-Powered Chatbots, Messaging & Live Chat for Businesses

visit websiteCompare

Pricing

Value for money

4.2

0.4

4.6

What users say about Conversational Cloud's value for money

Read all reviews

The software itself works well, but there are other more cost effective options out there.

JT

Jason T.

Overall, the return on investment here is HUGE.

TH

Thomas H.

Total

48

74

84

features in common

48

features in common

Conversational Cloud's unique features

  • Benchmarking

  • Text Analysis

  • Negative Feedback Management

  • Pre-Configured Bot

Bold360's unique features

  • Cataloging/Categorization

  • Multi-Channel Management

  • Assessment Management

  • Archiving & Retention

LiveHelpNow

4.6
(70)

Help desk and live chat solution for customer service

visit websiteCompare

Pricing

Starting from

$21/month

Value for money

4.7

0.1

4.6

What users say about LiveHelpNow's value for money

Read all reviews

Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price.

JT

JASON T.

Wow easy to use and great support. Our costumers are very happy about the service.

RP

Roger P.

Total

47

97

84

features in common

47

features in common

LiveHelpNow's unique features

  • Network Monitoring

  • Project Time Tracking

  • Lead Generation

  • Workflow Configuration

Bold360's unique features

  • Assessment Management

  • Contextual Guidance

  • Applications Management

  • AI/Machine Learning

REVE Chat

4.4
(14)

Multi Channel Live Chat Software for Website Engagement

visit websiteCompare

Features

Total

30

46

84

features in common

30

features in common

REVE Chat's unique features

  • Monitoring

  • Call Routing

  • Call Transfer

  • Offline Access

Bold360's unique features

  • Survey/Poll Management

  • Assignment Management

  • Content Management

  • Archiving & Retention

VeriShow

5.0
(5)

Video Chat, Cobrowsing, Screen sharing, Certified signature

learn moreCompare

Features

Total

11

24

84

features in common

11

features in common

VeriShow's unique features

  • Labeling

  • Account Management

  • Contact Management

  • Lead Management

Bold360's unique features

  • Remote Access/Control

  • Archiving & Retention

  • Configuration Management

  • AI/Machine Learning

Olark

4.6
(455)

Happier customers live chat with Olark

learn moreCompare

Pricing

Starting from

$17/month

Value for money

4.4

0.2

4.6

What users say about Olark's value for money

Read all reviews

I have a small team and the relation ease of use, quality and price is high.

Salvador A.

Pricing is very simple.connection of this software available for free and for the money. It is having live chat, live chat automation.

SB

Sumanthan B.

Total

28

38

84

features in common

28

features in common

Olark's unique features

  • Screen Sharing

  • File Management

  • Website Visitor Tracking

  • Geotargeting

Bold360's unique features

  • Support Ticket Tracking

  • Assessment Management

  • Contextual Guidance

  • Applications Management

Heyday

4.5
(8)

Conversational AI platform for eCommerce & retailers

visit websiteCompare

Features

Total

43

109

84

features in common

43

features in common

Heyday's unique features

  • Machine Learning

  • Screen Sharing

  • Lead Distribution

  • Prioritization

Bold360's unique features

  • Assessment Management

  • Email Templates

  • Applications Management

  • API

Zendesk

4.4
(2,549)

Service-first CRM company that builds support & sales tools

visit websiteCompare

Pricing

Starting from

$19/month

Value for money

4.1

0.5

4.6

What users say about Zendesk's value for money

Read all reviews

For the time it saves and the reliability of the service, this software becomes well worth the money spent.

Alex T.

Ended up not choosing Zendesk, because it was too expensive, but I would still recommend it, considering that it can be an investment to achieve a better customer experience.

TA

Tommaso A.

Total

57

198

84

features in common

57

features in common

Zendesk's unique features

  • Service Reporting

  • Complaint Monitoring

  • Outbound Call Center

  • Two-Factor Authentication

Bold360's unique features

  • Pulse Surveys

  • Chatbot

  • Remote Access/Control

  • Automated Scheduling

elevio

4.6
(27)

Self-service support & customer education platform

visit websiteCompare

Pricing

Starting from

$79/month

Value for money

4.6
4.6

What users say about elevio's value for money

Read all reviews

I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

SC

Sam C.

Easy to implement and saves so much time and money on coding this functionality.

SC

Sam C.

Total

35

97

84

features in common

35

features in common

elevio's unique features

  • Version Control

  • Account Management

  • Multiple Projects

  • Network Monitoring

Bold360's unique features

  • Virtual Assistant

  • Assignment Management

  • Email Templates

  • Archiving & Retention

LiveAgent

4.7
(1,002)

Great customer service starts with better help desk software

visit websiteCompare

Pricing

Starting from

$15/month

Value for money

4.7

0.1

4.6

What users say about LiveAgent's value for money

Read all reviews

Overall one of the best help desk solutions we have tried. We are very happy with the pricing and support on our end.

Dave L.

I like their complete package, its really beneficial for small to mid sized organizations, the features are premium and theres definately value for money. I would recommend LiveAgent.

AR

Anonymous Reviewer

Total

58

185

84

features in common

58

features in common

LiveAgent's unique features

  • VoIP

  • Incident Management

  • Real-time Updates

  • Contact Database

Bold360's unique features

  • Request Assignment

  • Code-free Development

  • Resource Management

  • Chat Transcript

INSIDE

4.6
(41)

Cloud-based visual AI-powered customer engagement solutions.

visit websiteCompare

Features

Total

60

143

84

features in common

60

features in common

INSIDE's unique features

  • Routing

  • Email Monitoring

  • Multistreaming

  • Campaign Segmentation

Bold360's unique features

  • Remote Access/Control

  • Cataloging/Categorization

  • Request Assignment

  • Assignment Management

UseResponse

4.7
(31)

All-in-one Customer Support and Feedback Suite

visit websiteCompare

Pricing

Starting from

$149/month

Value for money

4.9

0.3

4.6

What users say about UseResponse's value for money

Read all reviews

UseRepsonse offers similar features for a much better price. Migration, setup, and customization are simple and straightforward.

AR

Anonymous Reviewer

Compares to competing products at competitive price point.

AR

Anonymous Reviewer

Total

43

107

84

features in common

43

features in common

UseResponse's unique features

  • File Management

  • Idea Ranking

  • SSL Security

  • Document Storage

Bold360's unique features

  • Automated Scheduling

  • Intent Recognition

  • Assessment Management

  • Applications Management

Genesys Cloud

4.1
(108)

Mobile optimized cloud call center with multichannel routing

visit websiteCompare

Pricing

Starting from

$75/month

Value for money

3.9

0.7

4.6

What users say about Genesys Cloud's value for money

Read all reviews

Overall experience has been great and support has been responsive. The only drawbacks are their lack additional reporting options and their price.

RB

Reynante B.

We have based our call centre around part time shifts due to the demand of our business. The pricing model will have to be reviewed for our operations as we continue to grow.

CT

Cory T.

Total

45

131

84

features in common

45

features in common

Genesys Cloud's unique features

  • Dashboard

  • Multiple Parties

  • Call Monitoring

  • Role-Based Permissions

Bold360's unique features

  • Cataloging/Categorization

  • Forms Management

  • Assessment Management

  • Archiving & Retention

Zoho Desk

4.5
(1,649)

Cloud-based help desk platform

visit websiteCompare

Pricing

Starting from

$14/month

Value for money

4.5

0.1

4.6

What users say about Zoho Desk's value for money

Read all reviews

Zoho Desk is a great help desk software - nice feature set at a good price.

Thiagarajan R.

Excellent value for money, great with customer support tracking, automation, control and KPIs and evaluation.

María Fernanda C.

Total

58

168

84

features in common

58

features in common

Zoho Desk's unique features

  • Multi-Channel Data Collection

  • Social Media Monitoring

  • Customizable Templates

  • Issue Scheduling

Bold360's unique features

  • Password Management

  • Chat Transcript

  • Pulse Surveys

  • Assessment Management

Vivantio

4.3
(165)

Flexible Software. Focused Service.

visit websiteCompare

Pricing

Starting from

$42/month

Value for money

4.2

0.4

4.6

What users say about Vivantio's value for money

Read all reviews

Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.

JH

Jonathon H.

Good value for money ITSM Tool for ITIL based Service Desks.

JH

Jonathon H.

Total

32

96

84

features in common

32

features in common

Vivantio's unique features

  • Service Catalog

  • Audit Management

  • Incident Management

  • IT Asset Tracking

Bold360's unique features

  • Two-Way Audio & Video

  • Assignment Management

  • Customer Service Analytics

  • Archiving & Retention

Freshdesk

4.5
(2,240)

Online helpdesk system and customer service software

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Pricing

Starting from

$19/month

Value for money

4.4

0.2

4.6

What users say about Freshdesk's value for money

Read all reviews

After searching for a while, I found Freshdesk, which was by far the best option with the best price. It's automated response system was one of my favorite features.

BM

Brian M.

Impressive, robust, reliable and very economical customer care managements software.

FG

Frederick G.

Total

47

126

84

features in common

47

features in common

Freshdesk's unique features

  • Event Triggered Actions

  • Project Planning/Scheduling

  • Conferencing

  • Status Tracking

Bold360's unique features

  • Automated Scheduling

  • Help Desk Management

  • Assessment Management

  • Applications Management

Salesforce Service Cloud

4.4
(510)

Customer Service & Field Service Management Solutions

visit websiteCompare

Pricing

Value for money

4.1

0.5

4.6

What users say about Salesforce Service Cloud's value for money

Read all reviews

Overall it does what it should and for the price it's great also.

AR

Anonymous Reviewer

It is a great product to use, I just wish it didn't cost so much per user.

AR

Anonymous Reviewer

Total

52

195

84

features in common

52

features in common

Salesforce Service Cloud's unique features

  • Release Management

  • Complaint Management

  • Monitoring

  • Status Tracking

Bold360's unique features

  • Help Desk Management

  • Chat Transcript

  • Inbox Management

  • Automated Scheduling

FAQ Bot

4.6
(7)

Become FAQing amazing at customer service.

visit websiteCompare

Features

Total

36

65

84

features in common

36

features in common

FAQ Bot's unique features

  • Rules-Based Workflow

  • Categorization/Grouping

  • Customizable Fields

  • Sentiment Analysis

Bold360's unique features

  • Workflow Management

  • Automated Scheduling

  • Feedback Management

  • Assessment Management

Bitrix24

4.0
(459)

100% free CRM, collaboration and communication tool suite

visit websiteCompare

Pricing

Starting from

$24/month

Value for money

4.2

0.4

4.6

What users say about Bitrix24's value for money

Read all reviews

It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.

IA

Irfan A.

They are responsive in their support. I enjoy how the various functions are available to low-price users.

AW

Anna W.

Total

47

358

84

features in common

47

features in common

Bitrix24's unique features

  • Calendar/Reminder System

  • Offline Access

  • Document Storage

  • Hourly Billing

Bold360's unique features

  • Chat Transcript

  • Multi-Channel Management

  • Archiving & Retention

  • Applications Management

Wix Answers

4.6
(21)

The only platform with all support channels in one place.

visit websiteCompare

Pricing

Starting from

$24/month

Value for money

4.3

0.3

4.6

What users say about Wix Answers' value for money

Read all reviews

The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.

SC

Sébastien C.

Easy to use, professional, great value for money.

AR

Anonymous Reviewer

Total

46

89

84

features in common

46

features in common

Wix Answers' unique features

  • Real-Time Chat

  • Recurring Issues

  • Macros/Templated Responses

  • Customizable Fields

Bold360's unique features

  • Automated Scheduling

  • Historical Reporting

  • Archiving & Retention

  • Applications Management

Front

4.5
(203)

Email management software and shared inbox for teams

visit websiteCompare

Pricing

Starting from

$9/month

Value for money

4.2

0.4

4.6

What users say about Front's value for money

Read all reviews

It has been a game-changer for our teams at work. We all use it as our email client and it helps us communicate more effectively which saves time and ultimately money.

Joshua A.

It helped us to improve our support while saving time and money. Front has brought us closer to our beloved users.

Rhai G.

Total

38

120

84

features in common

38

features in common

Front's unique features

  • Employee Directory

  • Quality Management

  • Call Recording

  • Tagging

Bold360's unique features

  • Automated Scheduling

  • Feedback Management

  • AI/Machine Learning

  • Activity Dashboard

EngageBay

4.6
(68)

Integrated sales & marketing software for growing teams

visit websiteCompare

Pricing

Starting from

$9.99/month

Value for money

4.8

0.2

4.6

What users say about EngageBay's value for money

Read all reviews

A great automation tool with a competitive price.

Jan Patrick T.

Best on the market - and certainly at this price.

SM

Sian M.

Total

34

203

84

features in common

34

features in common

EngageBay's unique features

  • Proposal Management

  • Client Database

  • Leaderboards

  • Sales Analytics

Bold360's unique features

  • User Management

  • Assessment Management

  • Decision Support

  • Applications Management

Chatbot

4.7
(32)

Easy to use chatbot platform for business

visit websiteCompare

Pricing

Starting from

$50/month

Value for money

4.6
4.6

What users say about Chatbot's value for money

Read all reviews

The monthly price of the program is reasonable. It is helpful to see who is needing assistance via a chat on our website during off hours.

MH

Melissa H.

Determining whether or not no conversation with a client vs a below average conversation with a client (at times) is worth it, will determine whether we continue to renew our monthly subscription.

MH

Melissa H.

Total

24

48

84

features in common

24

features in common

Chatbot's unique features

  • "What If" Scenarios

  • Drag & Drop

  • Email Automation

  • Predictive Analytics

Bold360's unique features

  • Summary Reports

  • Assignment Management

  • Customer Segmentation

  • Applications Management

Userbot

5.0
(2)

Conversational AI platform for handling customer queries

visit websiteCompare

Features

Total

25

35

84

features in common

25

features in common

Userbot's unique features

  • Process/Workflow Automation

  • Contact Management

  • Sentiment Analysis

  • Conversion Tracking

Bold360's unique features

  • Support Ticket Tracking

  • Assignment Management

  • Customer Segmentation

  • Archiving & Retention

Exceed.ai

4.9
(13)

Virtual assistant for sales & marketing teams

visit websiteCompare

Pricing

Value for money

4.8

0.2

4.6

What users say about Exceed.ai's value for money

Read all reviews

The experience with Exceed was very good in that it opened me up to being able to A|B test my approach without needing to invest a tonne of time and energy.

Mark G.

We probably got our money back after two month. It saved us the need to hire an additional SDR and increased our conversion rate.

Ken D.

Total

17

57

84

features in common

17

features in common

Exceed.ai's unique features

  • Audience Targeting

  • Personalization

  • Real-time Conversations

  • Machine Learning

Bold360's unique features

  • Single Sign On

  • Assignment Management

  • CRM

  • Archiving & Retention

Chatfuel

4.5
(17)

Build your bot now, no coding required.

visit websiteCompare

Features

Total

26

76

84

features in common

26

features in common

Chatfuel's unique features

  • Accounting

  • Personalization

  • Pre-Configured Bot

  • Monitoring

Bold360's unique features

  • Survey/Poll Management

  • Assignment Management

  • Email Management

  • Archiving & Retention

CommBox

(0)

Cloud-based contact center and customer service solution

visit websiteCompare

Features

Total

33

63

84

features in common

33

features in common

CommBox's unique features

  • Pre-Configured Bot

  • Action Management

  • Ad hoc Reporting

  • Predictive Analytics

Bold360's unique features

  • User Management

  • Assessment Management

  • Content Management

  • Applications Management

BOTNATION AI

(0)

Artificial intelligence (AI)-based chatbot creation platform

visit websiteCompare

Features

Total

27

59

84

features in common

27

features in common

BOTNATION AI's unique features

  • Pre-Configured Bot

  • Categorization/Grouping

  • Custom Development

  • Push Notifications

Bold360's unique features

  • Support Ticket Tracking

  • Assessment Management

  • CRM

  • Applications Management

Ada

5.0
(4)

Ada is an easy to use customer support automation platform.

visit websiteCompare

Features

Total

32

50

84

features in common

32

features in common

Ada's unique features

  • Click Tracking

  • Customization

  • Landing Pages/Web Forms

  • Social Promotion

Bold360's unique features

  • Two-Way Audio & Video

  • Assessment Management

  • Content Management

  • Applications Management

Landbot

4.5
(49)

Cloud-based conversational website interface builder

visit websiteCompare

Pricing

Starting from

€30/month

Value for money

4.1

0.5

4.6

What users say about Landbot's value for money

Read all reviews

What I liked the most about the tool is the cost benefit they bring in relation to the quantity of agents / price. In addition to all its ease in all documentation and support.

ME

Matheus E.

You can technically integrate through Zapier, but that's an additional recurring cost that I don't always want to add. In any case, I'm pretty excited about the future of Landbot.

Sunny T.

Total

25

85

84

features in common

25

features in common

Landbot's unique features

  • Survey Builder

  • Applicant Tracking

  • Offline Response Collection

  • Pre-Configured Bot

Bold360's unique features

  • Spell Check

  • Archiving & Retention

  • Content Management

  • AI/Machine Learning

Pipedrive

4.6
(2,280)

CRM built by salespeople, for salespeople

visit websiteCompare

Pricing

Starting from

$12.50/month

Value for money

4.4

0.2

4.6

What users say about Pipedrive's value for money

Read all reviews

Pipedrive is very competitive to other more popular CRM tools, the price is also better. I almost have all the needed features in a CRM along with the process automation.

NA

Nawar A.

Pipedrive's many effective and useful functions make it one of the best sales tools for storing contacts and service prices and tracking sales progress.

Ed

Evander d.

Total

36

157

84

features in common

36

features in common

Pipedrive's unique features

  • Website Visitor Tracking

  • Lead Qualification

  • Real Time Notifications

  • Data Management

Bold360's unique features

  • Visitor Tracking

  • Assignment Management

  • Alerts / Escalation

  • Archiving & Retention

HelpCrunch

4.8
(171)

Customer Communication tool for Support, Marketing & Sales

visit websiteCompare

Pricing

Starting from

$15/month

Value for money

4.8

0.2

4.6

What users say about HelpCrunch's value for money

Read all reviews

Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.

Shahid K.

Easy to set up and cost-effective. In addition to an amazing support system to help you with any flows that may arise.

JH

Jorge H.

Total

52

102

84

features in common

52

features in common

HelpCrunch's unique features

  • Applicant Tracking

  • Interactive Content

  • Lead Nurturing

  • Email Tracking

Bold360's unique features

  • Intent Recognition

  • Assessment Management

  • Natural Language Processing

  • Applications Management

Pipefy

4.6
(259)

the Work Management platform

visit websiteCompare

Pricing

Starting from

$12/month

Value for money

4.5

0.1

4.6

What users say about Pipefy's value for money

Read all reviews

The overall experience is good, we are satisfied with the cost-benefit ratio offered.

LD

Lucas D.

As a seller, some difficulties (materials, price). As a referral partner it was very good, but I was surprised by an email ending our agreement.

TA

Thiago A.

Total

28

151

84

features in common

28

features in common

Pipefy's unique features

  • Vendor Management

  • Lead Nurturing

  • Recruitment Management

  • Customer Database

Bold360's unique features

  • Support Ticket Tracking

  • Auto-Responders

  • Customer History

  • Archiving & Retention

HubSpot Service Hub

4.4
(112)

Cloud-based customer service solution for firms of all sizes

visit websiteCompare

Pricing

Starting from

$50/month

Value for money

4.2

0.4

4.6

What users say about HubSpot Service Hub's value for money

Read all reviews

Great value for the money. You will be able to integrate marketing, customer service, sales and have them communicate across all teams seamlessly.

Patrick M.

They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.

EB

Emma B.

Total

32

56

84

features in common

32

features in common

HubSpot Service Hub's unique features

  • Workflow Configuration

  • Account Management

  • Appointment Management

  • Goal Setting / Tracking

Bold360's unique features

  • Two-Way Audio & Video

  • Applications Management

  • Contextual Guidance

  • AI/Machine Learning

Supportbench

4.6
(18)

Modern customer support platform making complex B2B simple

visit websiteCompare

Pricing

Starting from

$45/month

Value for money

4.7

0.1

4.6

What users say about Supportbench's value for money

Read all reviews

Extremely competitive price means that any size company will be able to run this desk.

AR

Anonymous Reviewer

It took me several false starts and a lot of research before I found Support Bench. I wish I'd found them first, it would have saved me a chunk of time and money.

AR

Anonymous Reviewer

Total

29

64

84

features in common

29

features in common

Supportbench's unique features

  • Automated Routing

  • Timer

  • Rules-Based Workflow

  • Workflow Configuration

Bold360's unique features

  • Third Party Integrations

  • Assignment Management

  • CRM

  • Archiving & Retention

HappyFox Help Desk

4.6
(83)

Helpdesk, customer support software

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Pricing

Starting from

$29/month

Value for money

4.5

0.1

4.6

What users say about HappyFox Help Desk's value for money

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Outstanding Help desk software at an attractive price.

JB

Julian B.

HappyFox offers a great service for its price.

AR

Anonymous Reviewer

Total

36

91

84

features in common

36

features in common

HappyFox Help Desk's unique features

  • Authentication

  • IT Asset Management

  • Negative Feedback Management

  • Indexing

Bold360's unique features

  • Visitor Tracking

  • Assessment Management

  • Contextual Guidance

  • Applications Management

Kayako

4.0
(158)

Unified customer service platform

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Pricing

Starting from

$15/month

Value for money

3.8

0.8

4.6

What users say about Kayako's value for money

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Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

The utter lack of respect I was given as a long time customer was frustrating. I asked to get out of contract in the middle of a year long term for a partial refund.

AR

Anonymous Reviewer

Total

39

89

84

features in common

39

features in common

Kayako's unique features

  • Asset Tracking

  • Project Management

  • Multi-Location

  • Website Integration

Bold360's unique features

  • Assignment Management

  • Customer Service Analytics

  • Archiving & Retention

  • AI/Machine Learning

HelpOnClick

4.6
(10)

Live Chat Software and Virtual agent for SMBs

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Features

Total

33

46

84

features in common

33

features in common

HelpOnClick's unique features

  • Real Time Data

  • Call Center Management

  • Customizable Fields

  • Screen Sharing

Bold360's unique features

  • User Management

  • Assessment Management

  • Contextual Guidance

  • AI/Machine Learning

Yonyx

4.8
(105)

Decision tree driven Interactive guides for customer service

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Features

Total

20

40

84

features in common

20

features in common

Yonyx's unique features

  • Call Center Management

  • Call Scripting

  • Training Management

  • Web-based Deployment

Bold360's unique features

  • Single Sign On

  • Assessment Management

  • Configuration Management

  • Applications Management

ngDesk

4.5
(11)

Ticket management for customer service and support teams

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Features

Total

32

48

84

features in common

32

features in common

ngDesk's unique features

  • Multiple User Accounts

  • Customizable Fields

  • Document Storage

  • Real-Time Chat

Bold360's unique features

  • Two-Way Audio & Video

  • Assessment Management

  • Contextual Guidance

  • Applications Management

Avochato

4.7
(129)

SMS texting and live chat for sales, support & ops teams

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Pricing

Value for money

4.6
4.6

What users say about Avochato's value for money

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Again, powerful, cost effective, and the Avochato support is amazing. This is the new way of connecting with my past clients.

Chris S.

The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with.

AC

Alex C.

Total

29

95

84

features in common

29

features in common

Avochato's unique features

  • Mass Texting

  • Shortcodes

  • Human Handover

  • Registration Management

Bold360's unique features

  • Summary Reports

  • Archiving & Retention

  • Customer History

  • API

Gorgias

4.7
(72)

Help desk and customer service solution

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Pricing

Starting from

$60/month

Value for money

4.5

0.1

4.6

What users say about Gorgias' value for money

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Pricing structure makes a ton of sense and is by ticket, not by seat, which for a small company where we all need transparency into what's going on in the service side of things is great.

CJ

Chase J.

I like how customizable the product is in conjunction with it per ticket pricing as opposed to per user pricing.

JD

John D.

Total