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Bold360 Comparison

Overview

Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
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No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(26)

5

4

3

2

1

12

11

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Overall, I am pleased with the software itself. I think the 360 web client is a nice upgrade.
I like being able to send GIFs, they make the conversation more fun and similar to texting.
In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.

Cons

I found it difficult to undercover the data I was after from a reporting perspective.
Chat software that does it's job. Expect to pay for any extras.
There really are no serious cons, if it was self updating that would be plus but it's far from a deal breaker.
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features84
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Applications Management
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Auto-Responders
  • Automated Scheduling
  • CRM
  • Canned Responses
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Content Management
  • Contextual Guidance
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Decision Support
  • Email Management
  • Email Templates
  • Feedback Management
  • File Sharing
  • File Transfer
  • Forms Management
  • Help Desk Management
  • Historical Reporting
  • Inbox Management
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Offline Form
  • Password Management
  • Performance Metrics
  • Proactive Chat
  • Pulse Surveys
  • Queue Management
  • Ratings / Reviews
  • Real Time Monitoring
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Management
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Software Development
  • Speech Recognition
  • Spell Check
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Editing
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • User Management
  • Video Streaming
  • Virtual Assistant
  • Visitor Tracking
  • Workflow Management

Integrations

  • Total integrations7
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

10+ YEARS RECOMMENDING SOFTWARE

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