Bold360 vs ClickDesk Comparison

Overview

Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering...

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(25)

5

4

3

2

1

12

11

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

Pros

Overall, I am pleased with the software itself. I think the 360 web client is a nice upgrade.
I like being able to send GIFs, they make the conversation more fun and similar to texting.
In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Cons

I found it difficult to undercover the data I was after from a reporting perspective.
There really are no serious cons, if it was self updating that would be plus but it's far from a deal breaker.
Chat software that does it's job. Expect to pay for any extras.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.
  • Vendor responds to reviews
  • Last review9 months ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features59
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Automated Scheduling
  • CRM Integration
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Custom Forms
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Email Templates
  • Employee Management
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Filtered Views
  • Forms Management
  • Geographic Maps
  • Geolocation
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Inbox Management
  • Incident Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Password Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Pulse Surveys
  • Queue Manager
  • Ratings & Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Receiving
  • Remote Control
  • Reporting & Statistics
  • Request Routing
  • Resource Management
  • Role-Based Permissions
  • SMS Integration
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Software Development Kit
  • Spell Correction
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • User Management
  • Video Conferencing
  • Video Streaming
  • Visitor Tracking
  • Widgets
  • Total features44
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Automated Scheduling
  • CRM Integration
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Custom Forms
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Email Templates
  • Employee Management
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Filtered Views
  • Forms Management
  • Geographic Maps
  • Geolocation
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Inbox Management
  • Incident Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Password Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Pulse Surveys
  • Queue Manager
  • Ratings & Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Receiving
  • Remote Control
  • Reporting & Statistics
  • Request Routing
  • Resource Management
  • Role-Based Permissions
  • SMS Integration
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Software Development Kit
  • Spell Correction
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • User Management
  • Video Conferencing
  • Video Streaming
  • Visitor Tracking
  • Widgets

Integrations

  • Total integrations7
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Bold360 vs. ClickDesk

See how Bold360 and ClickDesk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.