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Bold360 vs Helpshift Comparison

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Overview

Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering...

Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$0/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(26)

5

4

3

2

1

12

11

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

3.9

(26)

5

4

3

2

1

9

11

3

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

Overall, I am pleased with the software itself. I think the 360 web client is a nice upgrade.
I like being able to send GIFs, they make the conversation more fun and similar to texting.
In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.

Pros

Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM.
Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk.
The platform is easy to use and navigate but wish we had more analytics and better stats for tracking individual and team performance.

Cons

I found it difficult to undercover the data I was after from a reporting perspective.
There really are no serious cons, if it was self updating that would be plus but it's far from a deal breaker.
Chat software that does it's job. Expect to pay for any extras.

Cons

Customer service was terrible. The bait & switch pricing.
For example, deep linking started working after removing Helpshift. So the SDK is doing some crazy stuff under the hood.
It could also be possible that my current company dont feel those features or functionality as neccessary but it really sucks big time.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review10 months ago

Key features

  • Total features59
  • @mentions
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Auto-Responders
  • Automated Scheduling
  • Automatic Notifications
  • Business Intelligence
  • CRM Integration
  • Call Recording
  • Call Routing
  • Campaign Analysis
  • Campaign Management
  • Case Management
  • Chat
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Desktop Notifications
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Forms Management
  • Full Text Search
  • Gamification
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Offline Access
  • Password Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Pulse Surveys
  • Queue Manager
  • Ratings & Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Remote Control
  • Reporting & Statistics
  • Request Routing
  • Resource Management
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Software Development Kit
  • Spell Correction
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Timer
  • Two-Way Audio & Video
  • User Management
  • Video Streaming
  • Visitor Tracking
  • Visual Analytics
  • Widgets
  • Workflow Management
  • Total features80
  • @mentions
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Auto-Responders
  • Automated Scheduling
  • Automatic Notifications
  • Business Intelligence
  • CRM Integration
  • Call Recording
  • Call Routing
  • Campaign Analysis
  • Campaign Management
  • Case Management
  • Chat
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Desktop Notifications
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Forms Management
  • Full Text Search
  • Gamification
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Offline Access
  • Password Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Pulse Surveys
  • Queue Manager
  • Ratings & Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Remote Control
  • Reporting & Statistics
  • Request Routing
  • Resource Management
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Software Development Kit
  • Spell Correction
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Timer
  • Two-Way Audio & Video
  • User Management
  • Video Streaming
  • Visitor Tracking
  • Visual Analytics
  • Widgets
  • Workflow Management

Integrations

  • Total integrations7
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations18
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Bold360 vs. Helpshift

See how Bold360 and Helpshift stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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