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Bold360 vs Zoho Desk Comparison

Overview

Bold360 is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering...

Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$12/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(26)

5

4

3

2

1

12

11

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

955

574

96

11

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Overall, I am pleased with the software itself. I think the 360 web client is a nice upgrade.
I like being able to send GIFs, they make the conversation more fun and similar to texting.
In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.

Pros

Some softwares really play important roll to make our work easy and Zoho Desk is one of them. It is simple and it has great features like help desk, nice ticket generation Etc.
I like this software a lot, I like the ability that gives me with their CRM. It has automatically integration with Zoho CRM and this can save you a lot time.
Great for huge project management, you can connect with Zoho Analytics and get amazing reports. So you can know the generals and the specifics in detail too.

Cons

I found it difficult to undercover the data I was after from a reporting perspective.
There really are no serious cons, if it was self updating that would be plus but it's far from a deal breaker.
Chat software that does it's job. Expect to pay for any extras.

Cons

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Also, there is no way to deal with spam. And, since no other languages are present, translations can be time-consuming.
The analytics are often wrong because they stop working half the time and when you look at the responses in a ticket, it does not separate the agent response from the customer.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features59
  • @mentions
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Audit Trail
  • Authentication
  • Automated Scheduling
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Collaborative Workspace
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Migration
  • Disaster Recovery
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Forms Management
  • Graphical Workflow Editor
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Lead Nurturing
  • Loyalty Program
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Forums
  • Password Management
  • Performance Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Productivity Reporting
  • Pulse Surveys
  • Queue Manager
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Remote Control
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Resource Management
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SEO Management
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Software Development Kit
  • Spell Correction
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Timer
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • User Management
  • Video Streaming
  • Visitor Tracking
  • Web Forms
  • Widgets
  • Workflow Management
  • Total features95
  • @mentions
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Audit Trail
  • Authentication
  • Automated Scheduling
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Collaborative Workspace
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Migration
  • Disaster Recovery
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Forms Management
  • Graphical Workflow Editor
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Lead Nurturing
  • Loyalty Program
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Forums
  • Password Management
  • Performance Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Productivity Reporting
  • Pulse Surveys
  • Queue Manager
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Remote Control
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Resource Management
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SEO Management
  • SLA Management
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Software Development Kit
  • Spell Correction
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Timer
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • User Management
  • Video Streaming
  • Visitor Tracking
  • Web Forms
  • Widgets
  • Workflow Management

Integrations

  • Total integrations7
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations55
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Bold360 vs. Zoho Desk

See how Bold360 and Zoho Desk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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