Bold360 Features

Bold360

AI-powered customer engagement platform

4.43/5 (23 reviews)

Bold360 Feature Summary

  • Email management
  • SMS management
  • Twitter management
  • Integrated workspace
  • Reporting engine and scheduler
  • iPhone mobile app
  • Insert image, spell checking, & typing indicator
  • Customizable buttons and windows
  • Post chat survey, email transcript, offline email form
  • Automatic time-on-site invitation
  • Skill routing
  • Automatic chat distribution and load balancing
  • Adaptive messaging
  • Advanced agent reporting
  • Customizable agent alerts
  • Conversational A.I.
  • Self-service analytics
  • Auto-answers
  • Facebook messenger management
  • Mobile invitations
  • Visual assistance
  • Automatic distribution engine
  • Co-browsing
  • Canned messages
  • Data obfuscation
  • Data residency options
  • Chat experiment engine
  • Data retention administration
  • Natural language processing
  • Chatbots
  • Virtual agents
  • Smart agent bot assistant
  • Voices dashboard
  • Assignment algorithms
  • Omni-channel engagement
  • Real-time visitor monitoring
  • Pre- and post-chat surveys
  • Integration API
  • Customer analytics

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (186 other apps)
Activity Dashboard (93 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Chat (171 other apps)
Contact History (73 other apps)
Customizable Branding (92 other apps)
Email Integration (83 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (113 other apps)
Workflow Management (74 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


31 reviews

See all iPhone Apps

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Bold360 Feature Reviews

19 reviewers had the following to say about Bold360's features:

Earl B.

Excellent technology and very user-friendly

2014-01-11

nanoRep is an amazing platform that facilities 24/7 customer service for my web and mobile visitors and provides me with insightful data on my customers' needs.

Pros

Plus, it makes my team more efficient by helping with their daily workflow. They don't have to spend as much time answering repetitive questions.

Cons

I'd like to see it become more social media friendly.

Source: GetApp
Helpful?   Yes   No
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Marcy Bergman

Bold360 is a wonderful chat solution!

2018-03-30

Pros

Bold360 is a robust solution that offers not only web chat but also advanced features such as Email, visitor monitoring, and Twitter management.

Cons

The setup is a bit tedious, but the help support is great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Taylor Cole

Powerful and feature rich chat

2014-07-24

BoldChat is a very comprehensive solution that offers not only basic web chat but also advanced features such as Email, Twitter management, visitor monitoring, proactive chat invitations, comprehensive rules for chat distribution and invitation triggering etc.

Rating breakdown

Ease of use
Customer support
Source: Capterra
2 of 4 people found this review helpful
Helpful?   Yes   No
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Tim Bryan

Chat software that does it's job. Expect to pay for any extras.

2018-01-09

Pros

Easy to use chat software that is user friendly when it comes to building code, implementing visitor monitoring, and everyday use for agents.

Cons

Every time I have a real issue that needs to be handled immediately it always has to be escalated to tech support and getting a return email or phone call can take 24-48 hours which I don't have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Brett Chatz

No Wait Times & Accurate Responses

2014-01-08

I'm an investor at a social trading site and I've been using the nanoRep customer support software for a while.

Pros

- nanoRep gives real-time feedback to questions - No waiting times - Accurate and helpful - 24/7 support available - Provides multiple solutions to queries

Cons

words like widget and morphological engine may not be understood by everyday folks - but that's not really important to you if you're just seeking answers to your questions

Source: GetApp
Helpful?   Yes   No
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Sheik Mohamed Shakeel

Effective Tool

2019-11-15

An effective tool that enable easy chat services.

Pros

The ease with which this tool can be used is really cool. Also, it is an effective tool as it captures as much information as it can in each of the transaction handled through this.

Cons

The tool doesn't have a section to view the history and timestamp of transaction within itself.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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John Carey

A decent solution for multi channel engagement

2018-08-22

There are some pros and there are some cons but if you're wanting to chat with people on multiple channels then this product will do that.

Pros

Bold360 is a decent solution to multi-channel engagement for businesses who want to do chat, text, video, twitter, and facebook messenger.

Cons

Bold360 is a recent upgrade from Boldchat which cost users a large amount of money to upgrade to, when all it really added was the ability to have chats through a web browser, and for them to be able to pitch you their new AI solution which will run an average to start and only goes up from there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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William Runner, MSM

Bold360: Connecting With Customers Easily and Conveniently

2018-12-27

Overall Bold360 is a great tool to connect with customers and to add a level of professionalism to your organization.

Pros

Answering chat requests is easy and you're able to read the user's question while typing your answer.

Cons

The reporting functionality leaves more to be desired.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

Bold Chat is an Excellent Live Chat Utilized By My Company For Many Years

2018-03-26

Helped our company get Live Chat organized properly on our e-commerce site.

Pros

How versatile and customizable Bold Chat is for an online company that wants to properly brand and differentiate themselves.

Cons

Bold Chat takes a little bit of time to setup but live support is always available 24/7.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Richard Pacheco

It was easy to use as an end user would like more access to tools

2019-09-04

From the basic use it worked fine, both on our desktop and mobile options

Pros

It was like most chat programs, ease to use, create groups and communicate with other employees

Cons

Colors and text were not easy to manipulate and affected viability depending on the device we were using.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Michael Rose

Bold 360 gets it right

2019-08-27

We use Bold360 for Chat and Email and have been for some time.

Pros

As a Quality Assurance team, Bold 360 makes it easy to quickly locate emails and chats for evaluation purposes.

Cons

Searching for chats can take some time, but that could be our bandwidth, or the volume of agents and chats within the system.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Keri Boerner

Great system

2019-08-14

We have a whole team that uses chat and the customer experience is so much better for the customers and easiest for the agents

Pros

I love that I could watch my agents in real time chatting and barge in if needed

Cons

I do not like the colors of it and if it could look less robotic

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Joey Almeida

Happy with the product

2019-08-20

Not to bad

Pros

Love the way the interface looks and how i can view different chats at a time.

Cons

It could be difficult to locate certain information on a chat or manually pull data out from it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Emma

Great online customer support software

2014-01-08

nanoRep is the next innovative best solution for all kind of businesses such as ecommerce sites or web service ones for customer service and support.

Pros

Smart knowledge base system (self-learning) The customer service software can handle very large sites and still increase conversions.

Cons

They are more oriented for med-large sites and might sometimes be overwhelming for small businesses. Understanding the complex of their product can be sometimes hard and demanding.

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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Justin Lindsey

Great for customers and agents

2019-08-28

Pros

Easy to find current and past chats. Very easy to take over chat as a supervisor from an agent.

Cons

Lag on actual chats in some situations.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Sebastian Sica

Too many features for what my companies intended use was

2017-09-15

Pros

Boldchat offers literally every feature you can and even wouldn't think about.

Cons

We have a high traffic website but not to many people chatting us, much more call-ins so we can make the sales.

Rating breakdown

Ease of use
Features
Customer support

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
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Camille Chambers

Awesome Product

2019-10-23

Pros

It is very easy to use which makes it easier to perform my job.

Cons

I think the software is great. I don't have any issues with the software.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Dinesh Babu

Great interaction tool for a business

2019-11-15

Overall a great experience

Pros

Easy of usage Connectivity with other Apps Good CX service

Cons

Sometimes disconnections and lag rarely.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Josh Ryan

Very easy to integrate and set up.

2019-02-21

Overall Bold360 is does what it advertises, allows that connection with customers at reasonable price and with minimal overhead or hassle.

Pros

Our customer service people like it, and from the admin position it's extremely easy to deploy to users.

Cons

There really are no serious cons, if it was self updating that would be plus but it's far from a deal breaker.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more