Bold360 Features

Bold360

AI-powered customer engagement platform

4.35/5 (26 reviews)

Bold360 Feature Summary

  • Email management
  • SMS management
  • Twitter management
  • Integrated workspace
  • Reporting engine and scheduler
  • iPhone mobile app
  • Insert image, spell checking, & typing indicator
  • Customizable buttons and windows
  • Post chat survey, email transcript, offline email form
  • Automatic time-on-site invitation
  • Skill routing
  • Automatic chat distribution and load balancing
  • Adaptive messaging
  • Advanced agent reporting
  • Customizable agent alerts
  • Conversational A.I.
  • Self-service analytics
  • Auto-answers
  • Facebook messenger management
  • Mobile invitations
  • Visual assistance
  • Automatic distribution engine
  • Co-browsing
  • Canned messages
  • Data obfuscation
  • Data residency options
  • Chat experiment engine
  • Data retention administration
  • Natural language processing
  • Chatbots
  • Virtual agents
  • Smart agent bot assistant
  • Voices dashboard
  • Assignment algorithms
  • Omni-channel engagement
  • Real-time visitor monitoring
  • Pre- and post-chat surveys
  • Integration API
  • Customer analytics

Competitor Feature Comparison

"What If" Scenarios
AI/Machine Learning
API
Access Controls/Permissions
Activity Dashboard
Alerts / Escalation
Applications Management
Archiving & Retention
Assessment Management
Assignment Management
Authentication
Auto-Responders
Automated Routing
Automated Scheduling
CRM
Call Center Management
Canned Responses
Cataloging/Categorization
Chat Transcript
Chat/Messaging
Chatbot
Code-free Development
Collaboration Tools
Communication Management
Configurable Workflow
Configuration Management
Content Management
Contextual Guidance
Customer Database
Customer History
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Branding
Customizable Templates
Decision Support
Email Management
Email Response Control
Email Templates
Event Triggered Actions
Feedback Management
File Sharing
File Transfer
Forms Management
Geotargeting
Help Desk Management
Historical Reporting
Inbox Management
Intent Recognition
Interaction Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Mobile Access
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Natural Language Processing
Offline Form
Password Management
Performance Metrics
Proactive Chat
Pulse Surveys
Queue Management
Ratings / Reviews
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Consumer-facing Chat
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Request Assignment
Request Escalation
Resource Management
SMS Messaging
Sales Reports
Search/Filter
Self Service Portal
Single Sign On
Social Media Integration
Software Development
Speech Recognition
Spell Check
Summary Reports
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Text Editing
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Two-Way Audio & Video
User Management
Video Streaming
Virtual Assistant
Visitor Tracking
Visual Analytics
Website Visitor Tracking
Workflow Management
eCommerce Management
Visit WebsiteCompare App
"What If" Scenarios
AI/Machine Learning
API
Access Controls/Permissions
Activity Dashboard
Alerts / Escalation
Applications Management
Archiving & Retention
Assessment Management
Assignment Management
Authentication
Auto-Responders
Automated Routing
Automated Scheduling
CRM
Call Center Management
Canned Responses
Cataloging/Categorization
Chat Transcript
Chat/Messaging
Chatbot
Code-free Development
Collaboration Tools
Communication Management
Configurable Workflow
Configuration Management
Content Management
Contextual Guidance
Customer Database
Customer History
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Branding
Customizable Templates
Decision Support
Email Management
Email Response Control
Email Templates
Event Triggered Actions
Feedback Management
File Sharing
File Transfer
Forms Management
Geotargeting
Help Desk Management
Historical Reporting
Inbox Management
Intent Recognition
Interaction Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Mobile Access
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Natural Language Processing
Offline Form
Password Management
Performance Metrics
Proactive Chat
Pulse Surveys
Queue Management
Ratings / Reviews
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Consumer-facing Chat
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Request Assignment
Request Escalation
Resource Management
SMS Messaging
Sales Reports
Search/Filter
Self Service Portal
Single Sign On
Social Media Integration
Software Development
Speech Recognition
Spell Check
Summary Reports
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Text Editing
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Two-Way Audio & Video
User Management
Video Streaming
Virtual Assistant
Visitor Tracking
Visual Analytics
Website Visitor Tracking
Workflow Management
eCommerce Management
Visit WebsiteCompare App
"What If" Scenarios
AI/Machine Learning
API
Access Controls/Permissions
Activity Dashboard
Alerts / Escalation
Applications Management
Archiving & Retention
Assessment Management
Assignment Management
Authentication
Auto-Responders
Automated Routing
Automated Scheduling
CRM
Call Center Management
Canned Responses
Cataloging/Categorization
Chat Transcript
Chat/Messaging
Chatbot
Code-free Development
Collaboration Tools
Communication Management
Configurable Workflow
Configuration Management
Content Management
Contextual Guidance
Customer Database
Customer History
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Branding
Customizable Templates
Decision Support
Email Management
Email Response Control
Email Templates
Event Triggered Actions
Feedback Management
File Sharing
File Transfer
Forms Management
Geotargeting
Help Desk Management
Historical Reporting
Inbox Management
Intent Recognition
Interaction Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Mobile Access
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Natural Language Processing
Offline Form
Password Management
Performance Metrics
Proactive Chat
Pulse Surveys
Queue Management
Ratings / Reviews
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Consumer-facing Chat
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Request Assignment
Request Escalation
Resource Management
SMS Messaging
Sales Reports
Search/Filter
Self Service Portal
Single Sign On
Social Media Integration
Software Development
Speech Recognition
Spell Check
Summary Reports
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Text Editing
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Two-Way Audio & Video
User Management
Video Streaming
Virtual Assistant
Visitor Tracking
Visual Analytics
Website Visitor Tracking
Workflow Management
eCommerce Management
Visit WebsiteCompare App

Mobile apps

iOS App


0 reviews

Bold360 Feature Reviews

22 reviewers had the following to say about Bold360's features:

Tim B.

Chat software that does it's job. Expect to pay for any extras.

2018-01-09

Pros

The ability to use multiple platforms for support options like Twitter, Email, Live Chat, Video Chat, and Support Tickets in one easy to use platform.

Cons

Every time I have a real issue that needs to be handled immediately it always has to be escalated to tech support and getting a return email or phone call can take 24-48 hours which I don't have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Taylor C.

Powerful and feature rich chat

2014-07-24

BoldChat is a very comprehensive solution that offers not only basic web chat but also advanced features such as Email, Twitter management, visitor monitoring, proactive chat invitations, comprehensive rules for chat distribution and invitation triggering etc.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Marcy B.

Bold360 is a wonderful chat solution!

2018-03-30

Pros

Bold360 is a robust solution that offers not only web chat but also advanced features such as Email, visitor monitoring, and Twitter management. The interface is very user friendly, and can be very easily customized to fit your needs.

Cons

The setup is a bit tedious, but the help support is great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Bold Chat is an Excellent Live Chat Utilized By My Company For Many Years

2018-03-26

Helped our company get Live Chat organized properly on our e-commerce site.

Pros

The back end where a user of the Bold Software can manipulate and strategically craft a Live Chat system that will engage the site visitor in the places and moment and times most opprotune for your business to convert them to a customer, offer support or a special offer.

Cons

Bold Chat takes a little bit of time to setup but live support is always available 24/7.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brett Chatz

No Wait Times & Accurate Responses

2014-01-08

In other words, you get answers on the spot and there is tremendous accuracy in this type of live chat system.

Pros

- nanoRep gives real-time feedback to questions - No waiting times - Accurate and helpful - 24/7 support available - Provides multiple solutions to queries

Cons

words like widget and morphological engine may not be understood by everyday folks - but that's not really important to you if you're just seeking answers to your questions

Source: GetApp
Helpful?   Yes   No
Read more
Richard P.

It was easy to use as an end user would like more access to tools

2019-09-04

From the basic use it worked fine, both on our desktop and mobile options

Pros

It was like most chat programs, ease to use, create groups and communicate with other employees

Cons

Colors and text were not easy to manipulate and affected viability depending on the device we were using.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
William R.

Bold360: Connecting With Customers Easily and Conveniently

2018-12-27

Overall Bold360 is a great tool to connect with customers and to add a level of professionalism to your organization.

Pros

Answering chat requests is easy and you're able to read the user's question while typing your answer.

Cons

The reporting functionality leaves more to be desired.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael R.

Bold 360 gets it right

2019-08-27

We use Bold360 for Chat and Email and have been for some time.

Pros

It gives us quick access to everything including the customer inquiry, any responses and all the details we need to properly execute our reviews.

Cons

Searching for chats can take some time, but that could be our bandwidth, or the volume of agents and chats within the system.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Megan R.

Bold360 Review

2019-10-07

This is where I spend the majority of my time now. The continued new releases are helpful as well.

Pros

- Ease of setting up invitations, canned messages, email/chat routing rules, etc.

Cons

- Sometimes with support, I am looking for more of a step-by-step walk through on how to resolve an issue, rather than a simple link to an article om the topic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
John C.

A decent solution for multi channel engagement

2018-08-22

There are some pros and there are some cons but if you're wanting to chat with people on multiple channels then this product will do that.

Pros

Bold360 is a decent solution to multi-channel engagement for businesses who want to do chat, text, video, twitter, and facebook messenger.

Cons

Bold360 is a recent upgrade from Boldchat which cost users a large amount of money to upgrade to, when all it really added was the ability to have chats through a web browser, and for them to be able to pitch you their new AI solution which will run an average to start and only goes up from there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Sebastian S.

Too many features for what my companies intended use was

2017-09-15

Pros

If you have a large call center and high traffic website this is the system for you.

Cons

We have a high traffic website but not to many people chatting us, much more call-ins so we can make the sales.

Rating breakdown

Ease of use
Features
Customer support

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Emma

Great online customer support software

2014-01-08

nanoRep is the next innovative best solution for all kind of businesses such as ecommerce sites or web service ones for customer service and support.

Pros

Smart knowledge base system (self-learning) The customer service software can handle very large sites and still increase conversions.

Cons

They are more oriented for med-large sites and might sometimes be overwhelming for small businesses. Understanding the complex of their product can be sometimes hard and demanding.

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
Read more
Joey A.

Happy with the product

2019-08-20

Not to bad

Pros

Love the way the interface looks and how i can view different chats at a time.

Cons

It could be difficult to locate certain information on a chat or manually pull data out from it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Keri B.

Great system

2019-08-14

We have a whole team that uses chat and the customer experience is so much better for the customers and easiest for the agents

Pros

I love that I could watch my agents in real time chatting and barge in if needed

Cons

I do not like the colors of it and if it could look less robotic

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Earl B.

Excellent technology and very user-friendly

2014-01-11

nanoRep is an amazing platform that facilities 24/7 customer service for my web and mobile visitors and provides me with insightful data on my customers' needs.

Pros

They don't have to spend as much time answering repetitive questions.

Cons

It's web and mobile friendly.

Source: GetApp
Helpful?   Yes   No
Read more
Justin L.

Great for customers and agents

2019-08-28

Pros

Easy to find current and past chats. Very easy to take over chat as a supervisor from an agent.

Cons

Lag on actual chats in some situations.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Sheik Mohamed S.

Effective Tool

2019-11-15

An effective tool that enable easy chat services.

Pros

The ease with which this tool can be used is really cool. Also, it is an effective tool as it captures as much information as it can in each of the transaction handled through this.

Cons

The tool doesn't have a section to view the history and timestamp of transaction within itself. Everytime I have to go to the web version to see this. Also, the tool doesn't enable attachment option for the Customer to send to the CS team.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
ELSIE W.

bold chat review

2019-11-26

my experience is good because I can quickly get the information I need

Pros

much quicker response and give the ability to multi task easier

Cons

finding the departments you need to contact

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Josh R.

Very easy to integrate and set up.

2019-02-21

Overall Bold360 is does what it advertises, allows that connection with customers at reasonable price and with minimal overhead or hassle.

Pros

Our customer service people like it, and from the admin position it's extremely easy to deploy to users.

Cons

There really are no serious cons, if it was self updating that would be plus but it's far from a deal breaker.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dinesh B.

Great interaction tool for a business

2019-11-15

Overall a great experience

Pros

Easy of usage Connectivity with other Apps Good CX service

Cons

Sometimes disconnections and lag rarely.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tomer S.

Bold360 - formerly known as Nanorep

2020-12-28

It was a very basic way to manage organizational info, as we used the NanoRep version for searching answers, but it didn't support organizing material in a way you can study it by subjects.

Pros

Getting accurate answers to user inputs fast response easy to import database from Excel

Cons

the ability to present large armound of data and connectivity between items.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Camille C.

Awesome Product

2019-10-23

Pros

It is very easy to use which makes it easier to perform my job.

Cons

I think the software is great. I don't have any issues with the software.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more