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Bontact vs Netop Live Guide Chat Comparison

Overview

Bontact is a multi-channel communication platform that enables customers to contact businesses anytime, from any device through...

Live Guide is a live chat solution for customer service teams with features for audio & video chat, customer intelligence,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$30/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
9/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

2.0

(1)

5

4

3

2

1

0

0

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
0%
would recommend this app

5.0

(7)

5

4

3

2

1

7

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Not enoughreviews yet

Pros

Not enoughreviews yet

Cons

Not enoughreviews yet

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features32
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Auto-Responders
  • Automated Scheduling
  • CRM
  • Call Recording
  • Call Routing
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Communication Management
  • Compliance Management
  • Contact Management
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer History
  • Customer Profiles
  • Customizable Branding
  • Data Import/Export
  • Design Management
  • Desktop Notifications
  • Email Invitations & Reminders
  • Email Management
  • File Sharing
  • Forms Management
  • Geotargeting
  • IVR / Voice Recognition
  • Inbox Management
  • Knowledge Base Management
  • Mobile Access
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • Performance Management
  • Proactive Chat
  • Real Time Monitoring
  • Real-time Consumer-facing Chat
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Screen Sharing
  • Social Media Integration
  • Spell Check
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Streaming
  • Website Visitor Tracking
  • Widgets
  • Total features42
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Auto-Responders
  • Automated Scheduling
  • CRM
  • Call Recording
  • Call Routing
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Communication Management
  • Compliance Management
  • Contact Management
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer History
  • Customer Profiles
  • Customizable Branding
  • Data Import/Export
  • Design Management
  • Desktop Notifications
  • Email Invitations & Reminders
  • Email Management
  • File Sharing
  • Forms Management
  • Geotargeting
  • IVR / Voice Recognition
  • Inbox Management
  • Knowledge Base Management
  • Mobile Access
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • Performance Management
  • Proactive Chat
  • Real Time Monitoring
  • Real-time Consumer-facing Chat
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Screen Sharing
  • Social Media Integration
  • Spell Check
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Streaming
  • Website Visitor Tracking
  • Widgets

Integrations

  • Total integrations11
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Bontact vs. Netop Live Guide Chat

See how Bontact and Netop Live Guide Chat stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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