Bontact Features

Bontact

Multi-channel customer communication platform

2.0/5 (1 review)

Bontact Feature Summary

  • White label branding
  • Activity tracking
  • Agent performance
  • Agent scheduling
  • Analytics reports
  • CRM integration
  • Call me option
  • Call recording
  • Callback interactions
  • Chat transcript export
  • Click to call
  • Contact management
  • Cross-screen management
  • Email & SMS campaigns
  • Favorite channel campaigns
  • Inbox management
  • Interaction management & tracking
  • Line integration
  • Live chat
  • Messaging
  • Multi-channel communication widget
  • Multi-language widget
  • Offline form
  • Open API
  • Phone call
  • Pre-chat form
  • Proactive invitations
  • Responsive design
  • SMS/text
  • Sales agent management
  • Shortcut messages
  • Shortcut messages & links
  • Smart triggers
  • Telegram integration
  • Transfers/routing
  • Visitor targeting
  • Widget design management

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Auto-Responders
CRM Integration
Call Recording
Caller ID
Campaign Management
Chat
Chat Transcript
Communication Management
Contact Management
Conversion Tracking
Customer Segmentation
Customizable Branding
Data Import/Export
Design Management
Forms Management
History Tracking
IVR / Voice Recognition
Inbox Management
Instant Messaging
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Performance Management
Real Time Data
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Third Party Integration
Widgets
Learn moreCompare App
API
Activity Dashboard
Activity Tracking
Auto-Responders
CRM Integration
Call Recording
Caller ID
Campaign Management
Chat
Chat Transcript
Communication Management
Contact Management
Conversion Tracking
Customer Segmentation
Customizable Branding
Data Import/Export
Design Management
Forms Management
History Tracking
IVR / Voice Recognition
Inbox Management
Instant Messaging
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Performance Management
Real Time Data
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Third Party Integration
Widgets
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Auto-Responders
CRM Integration
Call Recording
Caller ID
Campaign Management
Chat
Chat Transcript
Communication Management
Contact Management
Conversion Tracking
Customer Segmentation
Customizable Branding
Data Import/Export
Design Management
Forms Management
History Tracking
IVR / Voice Recognition
Inbox Management
Instant Messaging
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Performance Management
Real Time Data
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Third Party Integration
Widgets
Visit WebsiteCompare App

Mobile apps

Android App


82 reviews

Bontact Feature Reviews

1 reviewers had the following to say about Bontact's features:

Anonymous
(Law Practice company, 1-10 employees)

TERRIBLE customer service

2019-11-04

Terrible. Do not use their product - there are DOZENS of good alternatives out there.

Pros

Nothing. Given what is currently on the market in this sphere, I would never go with Contact.

Cons

I sent FOUR emails with NO responses other than an auto-acknowledgement that they received the communication.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
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