Book It Now Reviews

Book It Now

Online Booking System: B&Bs, Inns, Boutique Hotels, Cottages

Book It Now

Review Summary

Pros

Cons

Overall rating

5.0

(6)

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6 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Must Try It!

Reviewed 5 months ago

My experience has been wonderful. With [SENSITIVE CONTENT HIDDEN] travelling to our town for training, and participating in a webinar for more training, I feel that they go the extra mile. Being a smaller inn that uses fewer of the capabilities, I've never been made to feel that I am "less important" than larger inns who pay for more capabilities.

Pros

Standing very much above others, in my opinion, is the amazing customer service associated with the software. I am also impressed by their constant updating, responding, improving of their product based on changing situations (COVID) and customers' feedback. They have a really great can-do attitude. I also like how they explain the implications of some of the set-up in terms of their impact on broader policies/customer service, and in relation to industry norms (i.e., they see their product as part of an ecosystem, not as an isolated standalone). And their training is wonderful, fluid, and timely.

Cons

There are a few small areas where I believe things are perhaps a bit counter-intuitive or clunky. However, these are far offset by the wonderful and personal customer service, the constant successful efforts at improvement, and the flexibility to actually make these changes and listen to customers directly. In addition, I really do think that this is a fine software, actually, as it is more than my business personally needs and is very cost-effective. I feel that I am paying for what I use and need, and that, should I so choose, I have the option to pay more and get more. I like this a la carte approach a lot.

Vendor response

Thanks Drue for taking the time to give such a thoughtful review of our product. I think it will help others when making their booking engine software choice. I know that the demise of your Webervations system forced you to change software, but it sounds like it was a positive change for you. It has been our pleasure to serve you and the Lanesboro lodging community.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I love Book-It-Now (a.k.a. Inn Keepers Advantage)

Reviewed 4 months ago

I was able to solve my reservation system problem when I lost the other system. We choose to only use the basics of this system for now and look forward to using more of the features they offer in the future. I am very grateful that I was able to find Book It Now because it was exactly what I was hoping for at the right price. After I got used to using this new system, I absolutely love it. I found many others that were a lot higher in price with features I didn't need.

Pros

Awesome customer service!!! Ease of use overall, the way the reservations are laid out on the board and the price - is what we can afford! Being able to hook into other OTA's and have one calendar is very helpful. Also being able to hook into a different credit card company at a lower price and integrate it with our reservation system is wonderful as well. I really like the nice way it integrates into our website and has a ease of use for our guests to make a reservation. Also I love the text service as well.

Cons

I don't feel there are any cons. Haven't found any yet and this is my second year of using this system. In the beginning I found it a little hard to learn at first. However, I think that is my fault coming from a real bare bones basic reservation system into a much better reservation system. However now that I am comfortable, I hope I never have to find another reservation system again. This is it!

Vendor response

Lory, Thanks so much for your positive feedback. We are happy to hear that the Book It Now system is contributing to your current success. I know that changing systems can be a challenge, but it sounds like your transition turned out well. Best wishes for a successful season.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An Excellent Reservation System

Reviewed a year ago

My experience with the Book It Now team has been excellent. They go the extra mile to make sure you know how the software works, and are readily available after that to assist you, should a problem arise. It is the best customer support I have ever experienced from a software company.

Pros

After having used Rezovation Property Management system for seven years (a system that I very much liked... but they were purchased by Eviivo and the product was discontinued) I was very particular about what I wanted in a "new" reservation system. Thankfully, I discovered Book It Now, which I absolutely love!!! The system is very user friendly, and the customer service outstanding. I could not be happier with this product, and would recommend it, without hesitation, to any innkeeper.

Cons

There is nothing to dislike about this wonderful software. It is outstanding!

Vendor response

Thank you for the nice comments John. We are happy to be of service to you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Book it Now and InnKeeper's have been a key factor in our current success...absolutely essential

Reviewed 3 years ago

I guess learning about this sort of software?

Pros

Apart from it being very user friendly and thorough its features save me an enormous amount of time as it is programmable to launch a number of needed communications automatically. The software syncs well with the key on-line travel agents and email platforms and provides key management reports for business operations. As newcomers to the hospitality industry we have benefited greatly from the depth and breath of this software. But, perhaps most importantly, when we stumble or our ignorance catches up with us the team at Innkeeper's are always there to explain, walk-us through the correction, or in many cases - respond with "Let us fix that for you!" This is an extraordinary value for the service provided

Cons

As we any software there is a learning curve - steeper for those of us that are new to hospitality than others - at the present time we cannot identify anything we dislike

Vendor response

Thanks Vance for the great review. We are delighted to be a part of your success.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product ~ fantastic support

Reviewed 9 months ago
Pros

No down time; ease of set-up and use. Support has been amazing ~ timely, available and information is clearly presented. I have spoken to their support teams many times (a dozen or more), not because of system problems, but working hard to leverage the system capabilities. Reports are also easy to generate so that we can track bookings, taxes, inventories etc...

Cons

Took a little longer to set up and go live than we had wished - perhaps because of our communication and logistics with OTA's. Quickbooks synching would be nice as well.

Vendor response

Gar, Thanks so much for your review. We really appreciate your feedback and look forward to helping you in the future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We switched to Book-It-Now and they made the transfer smooth and were extremely helpful.

Reviewed 2 years ago

I'm able to make reservations more efficiently and quickly. I have more options with integrating the system to other online travel companies. I have worked with the same person from the sales through implementation and training and that has been so helpful.

Pros

Book It Now is user friendly. It runs smoothly, no freezing up, when searching for, or saving information. Our previous software would give me error codes almost every time I saved data or preparing a report etc. I like the ease and format in printing documents.

Cons

We haven't had the system that long, but so far, we haven't encountered any negative issues with the software.