Bornevia Pricing, Features, Reviews & Comparison of Alternatives

Bornevia Reviews

Bornevia

Simple helpdesk software for modern teams

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This Application No Longer Exists

Bornevia is no longer available for purchase. Archived information about Bornevia is available below.

Alternatives to Bornevia

Bornevia Screenshots (11)

Bornevia screenshot: Bornevia is a web-based customer support helpdesk software that is also available as an Android AppBornevia screenshot: Tickets in Bornevia are presented in a conversation view that looks and feels like an email clientBornevia screenshot: In the analytics and reporting dashboard, users can track all key metrics, including response time, resolution time, and moreBornevia screenshot: Bornevia also allows users to filter cases by folder, status, or category (defined by hashtags)Bornevia screenshot: Users can monitor each team member's performance in BorneviaBornevia screenshot: Bornevia enables users to send satisfaction surveys via email each time a support ticket is resolved, and results can be viewed in the reporting dashboardBornevia screenshot: Bornevia allows users to add private comments to ticket conversations, which are only visible to other team membersBornevia screenshot: Users can assign support tickets and delegate cases to other team members in BorneviaBornevia screenshot: Canned responses can be created in Bornevia to respond to commonly-asked questionsBornevia screenshot: When users' names are mentioned internally inside support tickets, they will be notified by Bornevia via email and desktop notificationsBornevia screenshot: Tickets can be labelled with hashtags to group similar cases together, and trending cases grouped by hashtags show up in analytics and reporting

Specifications

Intended Users
Mid Size Business, Small Business
Devices Supported
Web-based
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Knowledge Base, Online Support

Bornevia Pricing

Starting from: $10.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

17-day free trial, no credit card required.

Pricing is based on which support channels (email, live chat, Facebook, Twitter) are required.

Base pricing: $3 per user, per month
Full plan - billed annually: $10 per user, per month
Full plan - billed monthly: $20 per user, per month

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Key Features of Bornevia

  • Average resolution times
  • Canned responses
  • Private notes
  • Satisfaction surveys
  • Ticket assignment/delegation
  • Email tracking
  • Ticket labelling
  • Hashtags
  • Email notifications
  • Real-time notification logs
  • Performance tracking
  • Analytics result filtering
  • Ticket status tracking
  • @mentions
  • Multiple team inboxes
  • User-defined business hours
  • Autoresponder
  • Inline images
  • Individual metrics
  • Report downloads
  • Bulk actions
  • API integrations
  • Trending issues
  • Automation rules
  • Custom folders
  • Live chat

Benefits

Multiple actions, including hashtag addition, ticket assignment, and ticket closing, can be carried out in bulk.

Receive brand mentions, direct messages, and retweets from Twitter, wall posts and comments from Facebook, and take action on these directly from Bornevia.

Collaborate through private notes within ticket conversations, with username mentions to notify other team members.

Users can see which other team members are viewing the same ticket as them to prevent multiple replies to the same ticket.

Canned responses can be prepared and used to answer the most commonly received questions.

Automate helpdesk activities such as ticket tagging, ticket assignment, chat greetings, and overdue reminders using smart rules.