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BOSS Solutions Suite vs RenewityRMA Comparison
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Overview
BOSS Solutions Suite is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both cloud...
RenewityRMA is a cloud-based solution that helps businesses define and implement processes for returns and service management...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$19.00/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$49.00/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
Wonderful features offered through it for the customers, and most of all Fantastic Tech Support and guidance in making it work for you from the Boss Organization.
BOSS has been a great product within our county, allowing IT to better streamline support needs. BOSS support has also been great to work with and help us get to where we are going.
Flexible and very user friendly. We have utilized this module of the system now for over 2 years and we find it one of the best Asset Tracking systems attached to our helpdesk application.
Pros
Our business has a rigorous technical service depot where we like to track some items that are very product-specific.
I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.
Customer service is excellent. The team at Renewity is motivated to get the system performing just how the customer needs it to.
Cons
Boss Support Central hass really helped us to manage and streamline our trouble ticket calls. It has really eased the pain of how we were doing trouble tickets before.
If I have bossdesk open for maybe an hour or so with no activity the moment I go to use it it'll freeze, refresh, and then give me an error screen.
You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers.
Cons
We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure.
We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part.
RenewityRMA propelled us so far forward that it is hard to believe where we were before.
Key features
- Total features64
- API
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Asset Lifecycle Management
- Asset Management
- Assignment Management
- Audit Trail
- CRM Integration
- Case Management
- Change Management
- Charting
- Client Portal
- Collaboration Tools
- Commenting
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contract Management
- Contractor Management
- Corrective Actions
- Custom Charts
- Custom Fields
- Custom Forms
- Customer Database
- Customer Experience Management
- Customizable Branding
- Customizable Reporting
- Data Import
- Data Import/Export
- Disposal Management
- Document Storage
- Drag & Drop Interface
- Email Alerts
- Email Integration
- Email Notifications
- Escalation Management
- Event Logs
- Event Triggered Actions
- Feedback Management
- Filtered Views
- Forms Management
- Help Desk Management
- History Tracking
- IT Asset Tracking
- Incident Management
- Inventory Management
- Issue Management
- Knowledge Base Management
- Location Tracking
- Multi-Channel Communication
- Online Catalog
- Problem Management
- Procurement Management
- Progress Reports
- Purchase Order Management
- Quote Management
- Remote Access
- Remote Control
- Request Assignment
- Request Routing
- Requisition Management
- Returns Management
- Rich Text Editor
- Role-Based Permissions
- Rules-Based Workflow
- SLA Management
- Secure Data Storage
- Self Service Portal
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Tracking
- Third Party Integration
- Time & Expense Tracking
- Timesheets
- Trend Analysis
- Widgets
- Workflow Management
- Total features39
- API
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Asset Lifecycle Management
- Asset Management
- Assignment Management
- Audit Trail
- CRM Integration
- Case Management
- Change Management
- Charting
- Client Portal
- Collaboration Tools
- Commenting
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contract Management
- Contractor Management
- Corrective Actions
- Custom Charts
- Custom Fields
- Custom Forms
- Customer Database
- Customer Experience Management
- Customizable Branding
- Customizable Reporting
- Data Import
- Data Import/Export
- Disposal Management
- Document Storage
- Drag & Drop Interface
- Email Alerts
- Email Integration
- Email Notifications
- Escalation Management
- Event Logs
- Event Triggered Actions
- Feedback Management
- Filtered Views
- Forms Management
- Help Desk Management
- History Tracking
- IT Asset Tracking
- Incident Management
- Inventory Management
- Issue Management
- Knowledge Base Management
- Location Tracking
- Multi-Channel Communication
- Online Catalog
- Problem Management
- Procurement Management
- Progress Reports
- Purchase Order Management
- Quote Management
- Remote Access
- Remote Control
- Request Assignment
- Request Routing
- Requisition Management
- Returns Management
- Rich Text Editor
- Role-Based Permissions
- Rules-Based Workflow
- SLA Management
- Secure Data Storage
- Self Service Portal
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Tracking
- Third Party Integration
- Time & Expense Tracking
- Timesheets
- Trend Analysis
- Widgets
- Workflow Management
Integrations
- Total integrations1
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations2
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
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BOSS Solutions Suite vs. RenewityRMA
See how BOSS Solutions Suite and RenewityRMA stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
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