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BOSS Solutions Suite vs SeamlessDesk Comparison
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Overview
BOSS Solutions Suite is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both cloud...
SeamlessDesk is a cloud-based service desk software suite designed to help organizations of all sizes streamline their customer...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$19.00/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$20.00/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
Wonderful features offered through it for the customers, and most of all Fantastic Tech Support and guidance in making it work for you from the Boss Organization.
BOSS has been a great product within our county, allowing IT to better streamline support needs. BOSS support has also been great to work with and help us get to where we are going.
Flexible and very user friendly. We have utilized this module of the system now for over 2 years and we find it one of the best Asset Tracking systems attached to our helpdesk application.
Pros
Cost benefits, customizability, great support. We will be sticking with Seamlessdesk for the foreseeable future, it's a great product.
My experience has been great. Support is very responsive and the product does what we want it to.
Ease of use, great price, and awesome customer support. Emailed support several times and got a quick, helpful response.
Cons
Boss Support Central hass really helped us to manage and streamline our trouble ticket calls. It has really eased the pain of how we were doing trouble tickets before.
If I have bossdesk open for maybe an hour or so with no activity the moment I go to use it it'll freeze, refresh, and then give me an error screen.
You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers.
Cons
Worst onvestment ever and worst customer care ever.
The only thing I don't like, is sometimes the tickets have. Show up for characters, but they've been quick to fix this.
They have outlined a plan to include all those features in the coming months. If you are a large IT organization looking for an ITSM platform this isn't ready yet.
Key features
- Total features64
- API
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Asset Lifecycle Management
- Asset Management
- Assignment Management
- Audit Trail
- Automatic Notifications
- Billing & Invoicing
- Call Center Management
- Change Management
- Collaboration Tools
- Commenting
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract Management
- Contractor Management
- Custom Charts
- Custom Fields
- Custom Forms
- Customer Complaint Tracking
- Customer Database
- Customizable Branding
- Customizable Reporting
- Data Import/Export
- Disposal Management
- Document Storage
- Drag & Drop Interface
- Email Alerts
- Email Integration
- Email Notifications
- Escalation Management
- Event Logs
- Feedback Management
- Help Desk Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Knowledge Base Management
- Location Tracking
- Multi-Channel Communication
- Multi-Language
- Online Catalog
- Personalized Profiles
- Problem Management
- Procurement Management
- Projections
- Purchase Order Management
- Real Time Notifications
- Remote Access
- Remote Control
- Request Assignment
- Request Routing
- Requisition Management
- Rich Text Editor
- Rules-Based Workflow
- SLA Management
- Secure Data Storage
- Self Service Portal
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Tracking
- Time & Expense Tracking
- Timesheets
- User Management
- Widgets
- Workflow Management
- Total features25
- API
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Asset Lifecycle Management
- Asset Management
- Assignment Management
- Audit Trail
- Automatic Notifications
- Billing & Invoicing
- Call Center Management
- Change Management
- Collaboration Tools
- Commenting
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract Management
- Contractor Management
- Custom Charts
- Custom Fields
- Custom Forms
- Customer Complaint Tracking
- Customer Database
- Customizable Branding
- Customizable Reporting
- Data Import/Export
- Disposal Management
- Document Storage
- Drag & Drop Interface
- Email Alerts
- Email Integration
- Email Notifications
- Escalation Management
- Event Logs
- Feedback Management
- Help Desk Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Knowledge Base Management
- Location Tracking
- Multi-Channel Communication
- Multi-Language
- Online Catalog
- Personalized Profiles
- Problem Management
- Procurement Management
- Projections
- Purchase Order Management
- Real Time Notifications
- Remote Access
- Remote Control
- Request Assignment
- Request Routing
- Requisition Management
- Rich Text Editor
- Rules-Based Workflow
- SLA Management
- Secure Data Storage
- Self Service Portal
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Tracking
- Time & Expense Tracking
- Timesheets
- User Management
- Widgets
- Workflow Management
Integrations
- Total integrations1
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations1
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
Explore similar apps
BOSS Solutions Suite vs. SeamlessDesk
See how BOSS Solutions Suite and SeamlessDesk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
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