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BOSSDesk
BOSSDesk a FrontRunner in Help Desk Software
BOSSDesk Reviews - Page 2
126 reviews
Recommended
Gary K.
Government Administration, 1,001-5,000 employees
Used daily for 2+ years
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I have a very positive experience with BOSSDesk & their support staff. I see us continuing to utilize the software well into the future.
BOSS is a good IT ticketing system at a great price. Also good at managing my computer inventory.
When merging on prem. with cloud systems, I lost some functionality.
Brad F.
Government Administration, 201-500 employees
Used daily for 2+ years
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I have begun my fifth year using BOSSDesk. My experience has been that of appreciation. I appreciate the features and usefulness that BOSSDesk provides me on a daily basis. Having a way to view old tickets/requests as well as the new submissions are super important in our environment.
BOSSDesk is an all encompassing help desk tool. There are so many features and tools to ensure that our requests and tickets are expertly organized and stored. Going to OnPrem has given us even faster performance.
There are always learning curves when going to a different version of any system, but after moving to OnPrem, there are sooo many more settings and filters that need to be set for proper viewing. After getting those figured out, we were back in business.