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BOSSDesk a FrontRunner in Help Desk Software

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BOSSDesk Reviews - Page 4

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126 reviews

GR
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Gus R.

Hospitality, 1,001-5,000 employees

Used daily for 2+ years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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BOSS has been a great addition to our Help-Desk team, we love this application.

Reviewed 7 years ago

Keeping track and record of all my help-desk tickets, it helps the team go back and search the database for resolved issues, the team works fater and better organized.

Pros

The application is super easy to use, easy to customize and they are always available to assist with any issues.

Cons

The reporting needs improvement, it can be a little confusing creating your reports, a better mobile app would be a plus and also workflow approval process.

SA
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Scott A.

Information Technology and Services, 201-500 employees

Used daily for 2+ years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great ticketing and asset management solution

Reviewed 8 years ago

BOSS allows us to keep accurate inventory of our technology infrastructure. The ticketing/help desk functionality and reporting allows us to ensure that our end users issues are addressed appropriately and in a timely manner. You would be hard pressed to find a solution that offers everything that BOSS does at a price point that fits the budget.

Pros

Helpdesk ticketing, inventory, reporting

Cons

SQL process does get pretty intensive and can tend to eat up a lot of resources.