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BOSSDesk
BOSSDesk a FrontRunner in Help Desk Software
BOSSDesk Reviews - Page 4
126 reviews
Recommended
Gus R.
Hospitality, 1,001-5,000 employees
Used daily for 2+ years
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Keeping track and record of all my help-desk tickets, it helps the team go back and search the database for resolved issues, the team works fater and better organized.
The application is super easy to use, easy to customize and they are always available to assist with any issues.
The reporting needs improvement, it can be a little confusing creating your reports, a better mobile app would be a plus and also workflow approval process.
Scott A.
Information Technology and Services, 201-500 employees
Used daily for 2+ years
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BOSS allows us to keep accurate inventory of our technology infrastructure. The ticketing/help desk functionality and reporting allows us to ensure that our end users issues are addressed appropriately and in a timely manner. You would be hard pressed to find a solution that offers everything that BOSS does at a price point that fits the budget.
Helpdesk ticketing, inventory, reporting
SQL process does get pretty intensive and can tend to eat up a lot of resources.