BotEngine Features List

BotEngine

Framework for chat bots

4.71/5 (14 reviews)

BotEngine Feature Summary

  • Custom bot scenario creation
  • Dynamic value extraction from chats
  • Conversation control with chat bots
  • Live analysis of conducted interactions with chat bots
  • Chat bot scenario testing
  • Facebook Messenger integration
  • Live chat integration
  • Story path visualization

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (134 other apps)
Activity Dashboard (56 other apps)
Automatic Notifications (62 other apps)
CRM Integration (51 other apps)
Chat (131 other apps)
Contact History (51 other apps)
Customizable Branding (54 other apps)
Email Integration (59 other apps)
Instant Messaging (67 other apps)
Knowledge Base (81 other apps)
Monitoring (58 other apps)
Multi-Channel Communication (56 other apps)
Prioritizing (52 other apps)
Real Time Monitoring (46 other apps)
Reporting & Statistics (71 other apps)
Social Media Integration (56 other apps)
Surveys & Feedback (58 other apps)
Third Party Integration (63 other apps)
Ticket Management (50 other apps)
Workflow Management (46 other apps)

BotEngine Feature Reviews

13 reviewers had the following to say about BotEngine's features:

Temitope Esuola

Perfect,effective experience.

2018-02-12

Pros

SOCIAL MEDIA INTEGRATION : Livechat enable us place a chat feature on our Facebook fan page,thereby enabling our helpdesk agents respond to chats from Facebook,like they come from our website.

Cons

The pricing for its enterprise version is affordable for a big companies like ours,for smaller teams ; I dont think Livechat will be a smart choice financially.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Greg Dungan

BotEngine combines the reliability of LiveChat with the functionality of a bot.

2018-02-08

BotEngine by LiveChat gave me the performance, reliability, and integration I needed from a bot application.

Pros

When BotEngine was released, I was an instant customer.

Cons

LiveChat took its time in development and it definitely paid off.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Folashade Alake

Livechat gives you all you need on your fingertip.

2017-12-06

Faster helpdesk sessions especially with the knowledge base feature.

Pros

Simple and self explanatory interface which reduces learning time for new help desk agents, thereby saving the company precious resource and time normally directed towards training.

Cons

Maybe the pricing (enterprise) can be a bit cheaper than it currently is. I am sure businesses can easily find close substitute offering the basic livechat features for way less.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Modupe Dosunmu

Takes care of the little tasks.

2018-03-19

Pros

It has no limit to the number of chats it can respond to concurrently.

Cons

Botengine can only respond to simple customer questions.For advanced customer query,it becomes ineffective.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Yeni Oguntula

Botengine takes control of parts of our customer care duties.

2018-06-12

Pros

Botengine does a awesome job ,there is no limit to the number of chat our Botengine chatbot can respond to at the same time.

Cons

Nothing. We deployed Botengine to address regular questions customers have for the helpdesk team and in situations where it is unable to address questions posed by a customer, it connects such a customer to our human helpdesk support team. This job it has done well so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Tope Ojelabi

Botengine wins our helpdesk vital time.

2018-05-09

Pros

I like the ease of integration ,and the fact the customer care team setup and integrated Botengine with our existing Livechat solution ,with no technical assistance from our in-house programmers.

Cons

Botengine does a good job and from my experience with it ,in the last six to eight month period , it does a good job and there is nothing to complain about.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Oscar Taboro

Majority of customer complaints get automated chatbot response.

2018-06-25

Pros

We no longer spend scarce time resource answering repeatable questions.We at the support department ,only now deal with the most difficult cases leaving our Chatbot to take charge of the rest and its done that effectively ,so far.

Cons

Botengine has saved us more in financial and time resource than any human chat agent can.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Justina Eze

Eases workload on our helpdesk team.

2018-03-04

Pros

Enabling our helpdesk staffs to focus on complex complaints from our customers ,while simple complaints like the address of our company ,email contact etc are taken care off by Botengine.

Cons

I wish Botengine will one day be able to do 90% of the work currently done by the helpdesk team. I do admit this may not happen in my lifetime . :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rosemary Nkonde

Botengine may be a threat to my job,someday.

2018-05-16

Pros

Botengine was easy to integrate with our existing Livechat helpdesk program .

Cons

Botengine has reduced the workload on the helpdesk department . However ,I fear we may come one day have an advanced Botengine ,years down the line ; which is able to respond to the current complex queries we respond to and thus when that day comes , why would my employer keep me at the job ,when a Bot can do a better job ,without ever getting tired?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
IFEOMA ODUSANYA

Easy setup.

2018-03-11

Pros

Botengine gives the customer care team more time to attend to customers with very serious problems ,by attending to customers with minor issues like the contact of the company ,how to login ,how to sign-up etc I also am impressed about how it simple redirects web visitors to an helpdesk agent ,when it is unable to resolve issues they have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Shola Akappo

Enable us focus on the bigger issues.

2018-02-21

Pros

BotEngine enable us create our own chatbot on our website,which fits into our own demand by simply creating new chatbot scenarios .Overall ,it ensures we respond to our customers on chat faster ,as it helps us resolve simple helpdesk issues why leaving the complicated issues for our helpdesk team to sort out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Oyinlola Hamzat

Botengine keeps us available every minute of the day.

2018-03-06

Pros

I like that Botengine is never overworked ,unlike an human agent and can take on hundreds of chats all at once ,without getting tired.

Cons

The obvious con for Botengine is the fact it is only useful to web visitors when they have simple complaints and is unable to handle complex customer complaint situations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adenike Omoboriowo

Every website customer service should have this.

2018-05-15

Pros

Botengine is reliable and unlike an human helpdesk agent ,there is no limitation to the number of agents ,Botengine can attend to at a time. Botengine never gets tired either.

Cons

As fantastic as Botengine is , it is unable to respond to complex queries from web visitors and has to refer such queries to human agents.So I guess, we humans still get to win on this one.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more