Bpm'online service desk Pricing, Features, Reviews & Comparison of Alternatives

Bpm'online service desk Reviews

Bpm'online service desk

Comprehensive Process-driven ITSM Solution

This Application No Longer Exists

Bpm'online service desk is no longer available for purchase. Archived information about Bpm'online service desk is available below.

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Bpm'online service desk Screenshots (8)

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Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Devices Supported
Linux, Mac, Windows, Web-based, Windows Phone
Supported Countries
Canada, Europe, United Kingdom, United States
Supported Languages
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Bpm'online service desk Pricing

Starting from: $41.00/month

Pricing model: One Time License, Open Source, Subscription

Free Trial: Available (No Credit Card required)

Bpm'online service desk can be delivered On-Demand (using the application hosted on the servers of the certified data center) or On-Site (using the application hosted in-house).
• Free Trial
• On-Demand: $41 per month
• On-Site: $700 onetime payment

The subscription includes:
• Usage of the Service Desk application
• Updates to all new versions of bpm'online service desk
• Technical support
• Customer Success Manager

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Key Features of Bpm'online service desk

  • Complete cycle for ITIL process management
  • Convenient and easy self-service portal for end-users
  • Service transformation: configuration, change and release
  • Agile deployment
  • Service operations: incident, service request and problem
  • Multi-channel customer support
  • Knowledge management
  • Integrations with third-party applications
  • Service level management
  • Easily customizable
  • Service process management
  • Customers and suppliers information management
  • Time management, planned preventive activities
  • Analysis and control of key performance indicators (KPIs)
  • Automation of core communication channels


• Service desk + BPM. A great chance to design and automate processes to deliver high quality customer service.
• Fully compatible with ITIL recommendations. Preconfigured reference ITIL / ITSM processes
• Unparalleled self-customization tools. IT Service Management software that can be tailored with the click of the mouse.
• Open configuration. Platform that enables limitless extension opportunities.
• Agile Deployment. On-Demand or On-Site access