Bpm'online service desk Pricing, Features, Reviews & Comparison of Alternatives

Bpm'online service desk Reviews

Bpm'online service desk

Comprehensive Process-driven ITSM Solution

This Application No Longer Exists

Bpm'online service desk is no longer available for purchase. Archived information about Bpm'online service desk is available below.

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Bpm'online service desk Screenshots (8)

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Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Devices Supported
Linux, Mac, Windows, Web-based, Windows Phone
Supported Countries
Canada, Europe, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Bpm'online service desk Pricing

Starting from: $41.00/month

Pricing model: One Time License, Open Source, Subscription

Free Trial: Available (No Credit Card required)

Bpm'online service desk can be delivered On-Demand (using the application hosted on the servers of the certified data center) or On-Site (using the application hosted in-house).
• Free Trial
• On-Demand: $41 per month
• On-Site: $700 onetime payment

The subscription includes:
• Usage of the Service Desk application
• Updates to all new versions of bpm'online service desk
• Technical support
• Customer Success Manager

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Key Features of Bpm'online service desk

  • Complete cycle for ITIL process management
  • Convenient and easy self-service portal for end-users
  • Service transformation: configuration, change and release
  • Agile deployment
  • Service operations: incident, service request and problem
  • Multi-channel customer support
  • Knowledge management
  • Integrations with third-party applications
  • Service level management
  • Easily customizable
  • Service process management
  • Customers and suppliers information management
  • Time management, planned preventive activities
  • Analysis and control of key performance indicators (KPIs)
  • Automation of core communication channels

Benefits

• Service desk + BPM. A great chance to design and automate processes to deliver high quality customer service.
• Fully compatible with ITIL recommendations. Preconfigured reference ITIL / ITSM processes
• Unparalleled self-customization tools. IT Service Management software that can be tailored with the click of the mouse.
• Open configuration. Platform that enables limitless extension opportunities.
• Agile Deployment. On-Demand or On-Site access