bpm'online service Pricing, Features, Reviews & Comparison of Alternatives

bpm'online service

The Omnichannel Customer Service and Support

5.0/5 (1 review)

bpm'online service overview

Bpm’online service is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following pre-defined processes for full-cycle service management. Service agents can benefit from working in a unified environment to handle a constantly growing number of cases and service requests, managing case queues and delivering mass personalized communications.

Bpm’online recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software).

Bpm’online customer service is a robust application to ensure an omnichannel service and support. The product includes 2 editions with a different set of functions: Customer Service and Customer Center. Companies can benefit by choosing the edition that fits best their business specifics.


Starting from
Pricing options
Value for money
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Business size



United States, Asia, Australia, Canada, United Kingdom

Supported languages

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bpm'online service reviews


Very good
Value for money
Ease of use
Customer support
Dmitriy Bondar

All business processes are automated within bpm’online CRM

Used weekly for 2+ years
Reviewed 2016-11-05
Review Source: GetApp

My company works in service business (education) and we need to do the best we can for our clients. Having marketing, sales and service in a single platform has easily been one of the best benefits to date. Outlook integration works perfectly and really saves time for everyone. And from a support standpoint, they provide top-notch service 24/7. Within bpm’online we automate sales processes and pipeline management, email marketing, event management, billing clients’ hours.We have had the full bpm’online CRM for marketing, sales and service for several years now and can’t imagine our business without it. Implementation was very fast and we started using the out-of-the-box processes right away. The best part of the implementation was sales module. Integration was seamless with our other systems. No coding experience or extensive training was needed.

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bpm'online service pricing

Starting from
Pricing options
Free trial
One time license
View Pricing Plans

bpm'online service provides a number of diferent pricing models and editions to fit best ezch customer's unique business needs.

The pricing starts at only $35 per user/month and includes support packages and regular updates.

bpm'online service features

Automatic Notifications
Contact History
Customizable Branding
Email Integration
Knowledge Base
Multi-Channel Communication
Social Media Integration
Surveys & Feedback
Ticket Management
Workflow Management

Activity Dashboard (81 other apps)
CRM Integration (72 other apps)
Instant Messaging (84 other apps)
Monitoring (80 other apps)
Real Time Monitoring (58 other apps)
Reporting & Statistics (92 other apps)
Third Party Integration (96 other apps)

Additional information for bpm'online service

Key features of bpm'online service

  • 360° customer view
  • Business process management
  • Knowledge management
  • Omnichannel communications
  • Change management
  • Agent workplace
  • Release management
  • Synchronization and integration
  • Service catalogue
  • Customization and administrative tools
  • Single point of contact
  • Configuration management
  • Incident and request management
  • Problem management
View All Features


Built-in processes
Bpm'online service offers a set of pre-configured processes based on industry best practices. Manage customer requests and automate service operations step-by-step following processes for customer care excellence.
Omnichannel communications
Personalize communications with your clients using bpm’online service. Manage all customer requests in a unified environment no matter which channel they came from: phone, email, chat, social network or customer portal.
Engaging user interface
Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.