Additional information for bpm'online service
Key features of bpm'online service
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- 360° customer view
- Business process management
- Knowledge management
- Omnichannel communications
- Change management
- Agent workplace
- Release management
- Synchronization and integration
- Service catalogue
- Customization and administrative tools
- Single point of contact
- Configuration management
- Incident and request management
- Problem management
Bpm'online service offers a set of pre-configured processes based on industry best practices. Manage customer requests and automate service operations step-by-step following processes for customer care excellence.
Personalize communications with your clients using bpm’online service. Manage all customer requests in a unified environment no matter which channel they came from: phone, email, chat, social network or customer portal.
Engaging user interface
Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.