bpm'online service Features List

bpm'online service

The Omnichannel Customer Service and Support

5.0/5 (1 review)

bpm'online service Feature Summary

  • 360° customer view
  • Business process management
  • Knowledge management
  • Omnichannel communications
  • Change management
  • Agent workplace
  • Release management
  • Synchronization and integration
  • Service catalogue
  • Customization and administrative tools
  • Single point of contact
  • Configuration management
  • Incident and request management
  • Problem management

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (134 other apps)
Activity Dashboard (56 other apps)
Automatic Notifications (62 other apps)
CRM Integration (51 other apps)
Chat (131 other apps)
Contact History (51 other apps)
Customizable Branding (54 other apps)
Email Integration (59 other apps)
Instant Messaging (67 other apps)
Knowledge Base (81 other apps)
Monitoring (58 other apps)
Multi-Channel Communication (56 other apps)
Prioritizing (52 other apps)
Real Time Monitoring (46 other apps)
Reporting & Statistics (71 other apps)
Social Media Integration (56 other apps)
Surveys & Feedback (58 other apps)
Third Party Integration (63 other apps)
Ticket Management (50 other apps)
Workflow Management (46 other apps)

Competitor Feature Comparison

bpm'online service Feature Reviews

1 reviewers had the following to say about bpm'online service's features:

Dmitriy Bondar

Verified Reviewer

All business processes are automated within bpm’online CRM


Outlook integration works perfectly and really saves time for everyone.


We have had the full bpm’online CRM for marketing, sales and service for several years now and can’t imagine our business without it.


At the same time, once our team started using it daily, they absolutely loved it.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend


Recommendations to others considering bpm'online service

The complete CRM product has exceeded expectations and is so easy to use. Their sales team was very easy to deal with throughout purchase process. I’d definitely recommend this product! User interface of bpm’online is quite user-friendly and looks fresh

Source: GetApp
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