Brand Embassy Features

Brand Embassy

Social Customer Service Software

5.0/5 (1 review)

Brand Embassy Feature Summary

  • Collaborative workspace
  • Configurable workflow
  • CRM integration
  • Discussion board
  • Enterprise applications
  • Help desk management
  • Rule-based workflow
  • SLA management
  • Third party integration
  • To-do list
  • Trend analysis
  • Workflow management
  • Keyword tracking
  • Alerts / escalation
  • Social network marketing
  • Case management
  • Chat
  • Knowledge base
  • Ticket management
  • Business intelligence

Competitor Feature Comparison

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Archiving & Retention
Assignment Management
Automatic Notifications
Business Intelligence
CRM Integration
Call Recording
Call Routing
Case Management
Chat
Collaboration Tools
Collaborative Workspace
Configurable Workflow
Custom Fields
Custom Forms
Customer Activity Reporting
Customer Experience Management
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Email Integration
Email Notifications
Email Templates
Email Tracking
Escalation Management
Event Triggered Actions
Feedback Collection
Feedback Management
Forum / Discussion Board
Help Desk Management
IVR / Voice Recognition
Instant Messaging
Keyword Tracking
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multi-Location
Multiple User Accounts
Online Forums
Performance Reports
Prioritizing
Real Time Monitoring
Real Time Updates
Reporting & Statistics
Role Management
Rules-Based Workflow
SLA Management
SSL Security
Self Service Portal
Single Sign On
Social Media Integration
Social Network Marketing
Status Tracking
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Third Party Integration
Timer
To-Do List
Trend Analysis
Widgets
Workflow Management
Learn moreCompare App
API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Archiving & Retention
Assignment Management
Automatic Notifications
Business Intelligence
CRM Integration
Call Recording
Call Routing
Case Management
Chat
Collaboration Tools
Collaborative Workspace
Configurable Workflow
Custom Fields
Custom Forms
Customer Activity Reporting
Customer Experience Management
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Email Integration
Email Notifications
Email Templates
Email Tracking
Escalation Management
Event Triggered Actions
Feedback Collection
Feedback Management
Forum / Discussion Board
Help Desk Management
IVR / Voice Recognition
Instant Messaging
Keyword Tracking
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multi-Location
Multiple User Accounts
Online Forums
Performance Reports
Prioritizing
Real Time Monitoring
Real Time Updates
Reporting & Statistics
Role Management
Rules-Based Workflow
SLA Management
SSL Security
Self Service Portal
Single Sign On
Social Media Integration
Social Network Marketing
Status Tracking
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Third Party Integration
Timer
To-Do List
Trend Analysis
Widgets
Workflow Management
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API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Archiving & Retention
Assignment Management
Automatic Notifications
Business Intelligence
CRM Integration
Call Recording
Call Routing
Case Management
Chat
Collaboration Tools
Collaborative Workspace
Configurable Workflow
Custom Fields
Custom Forms
Customer Activity Reporting
Customer Experience Management
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Email Integration
Email Notifications
Email Templates
Email Tracking
Escalation Management
Event Triggered Actions
Feedback Collection
Feedback Management
Forum / Discussion Board
Help Desk Management
IVR / Voice Recognition
Instant Messaging
Keyword Tracking
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multi-Location
Multiple User Accounts
Online Forums
Performance Reports
Prioritizing
Real Time Monitoring
Real Time Updates
Reporting & Statistics
Role Management
Rules-Based Workflow
SLA Management
SSL Security
Self Service Portal
Single Sign On
Social Media Integration
Social Network Marketing
Status Tracking
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Third Party Integration
Timer
To-Do List
Trend Analysis
Widgets
Workflow Management
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