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Dialing Innovations Call Center Application Suite

Predictive dialer & call automation for call centers

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Dialing Innovations Call Center Application Suite Alternatives

How do Dialing Innovations Call Center Application Suite alternatives compare?

GoToConnect and uContact stand out as its top competitors based on similarity, popularity and user reviews. When comparing Dialing Innovations Call Center Application Suite to its top 100 alternatives, Freshdesk has the highest rating, with Zendesk as the runner-up, and Dialing Innovations Call Center Application Suite ranking 67th place. Zendesk has the most reviews with a total of 2,597, while Dialing Innovations Call Center Application Suite has 14. Users say Freshdesk tops the list for value for money followed by Zoho Desk, while Dialing Innovations Call Center Application Suite comes in 58th. Users also say Freshdesk and Zendesk are the easiest to use, while Dialing Innovations Call Center Application Suite takes 66th place.

What are the top 5 alternatives to Dialing Innovations Call Center Application Suite?


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Top 100 Alternatives & Competitors to Dialing Innovations Call Center Application Suite

GoToConnect

4.5
(573)

The first-ever truly unified voice and video solution.

Features

Total

38

91

62

features in common

38

features in common

GoToConnect's unique features

  • Employee Activity Monitoring

  • Virtual Extensions

  • Call Tagging

  • Conferencing

Dialing Innovations Call Center Application Suite's unique features

  • Callback Scheduling

  • Call Reporting

  • Lead Distribution

  • Campaign Planning

Starting from

$19.95/month

Value for money

4.5

0.4

4.9

What users say about GoToConnect's value for money

Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.

DF

David F.

Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.

BL

Bob L.

uContact

4.5
(26)

Beautiful Contact Center Solution - Omnichannel - All in One

Features

Total

39

88

62

features in common

39

features in common

uContact's unique features

  • Call Disposition

  • Compliance Management

  • CRM

  • Ad hoc Reporting

Dialing Innovations Call Center Application Suite's unique features

  • Automatic Lead Distribution

  • Knowledge Base Management

  • Lead Distribution

  • Cost Tracking

PhoneBurner

4.9
(143)

Power dialer & outbound sales acceleration software for SMBs

Features

Total

30

107

62

features in common

30

features in common

PhoneBurner's unique features

  • Document Management

  • Purchasing & Receiving

  • Lead Capture

  • For Democrats

Dialing Innovations Call Center Application Suite's unique features

  • Text to Speech

  • Help Desk Management

  • Knowledge Base Management

  • Summary Reports

Starting from

$149/month

Value for money

4.7

0.2

4.9

What users say about PhoneBurner's value for money

My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.

NP

Nicky P.

Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions.

CT

Chris T.

Channels

4.8
(36)

Power up your customer service

Features

Total

38

96

62

features in common

38

features in common

Channels' unique features

  • Multiple Projects

  • Historical Reporting

  • Password Management

  • Campaign Analytics

Dialing Innovations Call Center Application Suite's unique features

  • Automatic Lead Distribution

  • Voice Customization

  • Real-Time Chat

  • Telemarketing Management

Value for money

4.9
4.9

What users say about Channels' value for money

Think this is the perfect app for those in search for a simple, pay-as-you go telesales app. Great interface, good call quality and cheap rates.

Tom D.

Good app , excellent support team and good value for service with money. It needs sometime and will be easy to use.

EM

Eman M.

Five9

4.2
(386)

Cloud contact and call center software

Features

Total

43

131

62

features in common

43

features in common

Five9's unique features

  • Interaction Tracking

  • Dashboard

  • Personalization

  • Call Tagging

Dialing Innovations Call Center Application Suite's unique features

  • Telemarketing Management

  • Availability Management

  • Help Desk Management

  • VoIP Connection

Starting from

$100/month

Value for money

4.0

0.9

4.9

What users say about Five9's value for money

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

CM

Christopher M.

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

BG

Bernard G.

LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

Features

Total

46

191

62

features in common

46

features in common

LiveAgent's unique features

  • Rules-Based Workflow

  • Personalization

  • Service Level Agreement (SLA) Management

  • Two-Factor Authentication

Dialing Innovations Call Center Application Suite's unique features

  • Campaign Planning

  • Hotkeys

  • Predictive Dialer

  • Auto-Dialer

Starting from

$15/month

Value for money

4.7

0.2

4.9

What users say about LiveAgent's value for money

They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.

VC

Vanessa C.

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

LA

Landon A.

Bitrix24

4.0
(465)

100% free CRM, collaboration and communication tool suite

Features

Total

43

356

62

features in common

43

features in common

Bitrix24's unique features

  • Status Tracking

  • Routing

  • HR Management

  • Communication Management

Dialing Innovations Call Center Application Suite's unique features

  • Summary Reports

  • Survey/Poll Management

  • Answering Machine Detection

  • Alerts / Escalation

Starting from

$24/month

Value for money

4.2

0.7

4.9

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

InfoFlo

4.5
(82)

All-in-One CRM Software Solution

Features

Total

40

126

62

features in common

40

features in common

InfoFlo's unique features

  • Workflow Management

  • Shared Contacts

  • Caller Profiles

  • Influence Tracking

Dialing Innovations Call Center Application Suite's unique features

  • Monitoring

  • Availability Management

  • Campaign Planning

  • Callback Scheduling

Value for money

4.6

0.3

4.9

What users say about InfoFlo's value for money

The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.

JH

Janet H.

The program is an excellent, affordable CRM. Customer support is timely and has been great.

CB

Cynthia B.

Genesys Cloud

4.2
(116)

Mobile optimized cloud call center with multichannel routing

Features

Total

50

131

62

features in common

50

features in common

Genesys Cloud's unique features

  • Call Scheduling

  • CRM

  • Remote Access/Control

  • Customer Database

Dialing Innovations Call Center Application Suite's unique features

  • Answering Machine Detection

  • Timesheet Management

  • Customizable Fields

  • Multi-Campaign

Starting from

$75/month

Value for money

3.9

1.0

4.9

What users say about Genesys Cloud's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

AP

Amanda P.

Talkdesk

4.6
(667)

The world's leading cloud-based contact center software.

Features

Total

46

96

62

features in common

46

features in common

Talkdesk's unique features

  • Applicant Tracking

  • Compliance Management

  • PCI Compliance

  • Workflow Management

Dialing Innovations Call Center Application Suite's unique features

  • Campaign Planning

  • Prioritization

  • Survey/Poll Management

  • Timesheet Management

Value for money

4.5

0.4

4.9

What users say about Talkdesk's value for money

Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.

MJ

Maria Jose T.

It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.

AG

Anthony G.

Freshcaller

3.8
(24)

Modern Phone System for customer support & sales

Features

Total

33

65

62

features in common

33

features in common

Freshcaller's unique features

  • Collaboration Tools

  • Audio / Video Conferencing

  • Reporting & Statistics

  • Virtual Call Center

Dialing Innovations Call Center Application Suite's unique features

  • Automatic Lead Distribution

  • Real-Time Chat

  • Survey/Poll Management

  • Telemarketing Management

Starting from

$15/month

Value for money

3.7

1.2

4.9

What users say about Freshcaller's value for money

The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen.

AH

Alois H.

I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.

HP

Hue P.

VoIPstudio

4.6
(26)

VoIPstudio: the no-hassle VoIP phone service for business

Features

Total

31

70

62

features in common

31

features in common

VoIPstudio's unique features

  • Communication Management

  • Hot Desking

  • Built-In Database

  • Real Time Data

Dialing Innovations Call Center Application Suite's unique features

  • Manual Dialer

  • Help Desk Management

  • Data Import/Export

  • Summary Reports

Starting from

$4.99/month

Value for money

4.8

0.1

4.9

What users say about VoIPstudio's value for money

Super happy with their service, it took me a long time to find a provider that was both reliable and good value for money.

AK

Amy K.

Some colleagues have been asked to install the program on their phone and there has been some reluctance. This is not strictly a VoIPstudio problem, but it is a problem that exists.

AR

Anonymous Reviewer

Kixie PowerCall

4.8
(151)

Ultra-reliable, easily-automated calling & texting for sales

Features

Total

32

74

62

features in common

32

features in common

Kixie PowerCall's unique features

  • Preview Dialer

  • Sales Automation

  • Task Scheduling

  • Performance Management

Dialing Innovations Call Center Application Suite's unique features

  • Customizable Fields

  • Real-Time Chat

  • Knowledge Base Management

  • Telemarketing Management

Starting from

$29/month

Value for money

4.7

0.2

4.9

What users say about Kixie PowerCall's value for money

From sales and customer service they have all been super helpful and great to work with.

WO

Wes O.

Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get.

AT

Alec T.

NICE CXone

4.2
(457)

Cloud Contact Center Software

Features

Total

42

108

62

features in common

42

features in common

NICE CXone's unique features

  • Lead Management

  • Performance Management

  • Email Alerts

  • File Transfer

Dialing Innovations Call Center Application Suite's unique features

  • Summary Reports

  • Availability Management

  • Answering Machine Detection

  • Data Import/Export

Starting from

$100/month

Value for money

4.0

0.9

4.9

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

rakesh m.

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

JW

Justin W.

Aircall

4.3
(224)

Phone system for support and sales teams

Features

Total

38

102

62

features in common

38

features in common

Aircall's unique features

  • eCommerce Management

  • Compliance Management

  • Customer History

  • On-Demand Recording

Dialing Innovations Call Center Application Suite's unique features

  • Employee Management

  • Knowledge Base Management

  • Campaign Planning

  • Cost Tracking

Starting from

$30/month

Value for money

4.1

0.8

4.9

What users say about Aircall's value for money

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.

RP

Ria P.

The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

JB

Jonathon B.

CloudTalk

4.6
(203)

Cloud-based call center software for sales and support teams

Features

Total

49

140

62

features in common

49

features in common

CloudTalk's unique features

  • Real Time Monitoring

  • CRM

  • Audio / Video Conferencing

  • Customer Database

Dialing Innovations Call Center Application Suite's unique features

  • Summary Reports

  • Timesheet Management

  • Employee Management

  • Multi-Campaign

Starting from

$20/month

Value for money

4.4

0.5

4.9

What users say about CloudTalk's value for money

Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.

Swati M.

Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

IL

Iliana L.

XCALLY

4.8
(82)

Omnichannel contact center management

Features

Total

38

69

62

features in common

38

features in common

XCALLY's unique features

  • Dashboard Creation

  • Customizable Templates

  • Social Media Integration

  • Drag & Drop

Dialing Innovations Call Center Application Suite's unique features

  • Employee Management

  • Data Import/Export

  • Lead Distribution

  • Campaign Planning

Value for money

4.7

0.2

4.9

What users say about XCALLY's value for money

I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.

Fabricio G.

Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.

MM

Matovu M.

Acefone

4.9
(23)

A phone system trusted by modern businesses

Features

Total

29

62

62

features in common

29

features in common

Acefone's unique features

  • Ring Groups

  • Reporting & Statistics

  • Mobile Access

  • Call Screening

Dialing Innovations Call Center Application Suite's unique features

  • Manual Dialer

  • Outbound Call Center

  • Data Import/Export

  • Chat/Messaging

Starting from

£4.99/month

Value for money

5.0

0.1

4.9

What users say about Acefone's value for money

A substantial and marvelous experience with Acefone, they have a knowledgeable, well informed and friendly team that are always accessible to help.

SA

Shakeel A.

Very good Customer Service and 24/7 help center. I would recommend Acefone to everyone out there who would want their service.

NB

Navin B.

Twilio

4.6
(248)

Voice and messaging for your web and mobile applications

Features

Total

25

77

62

features in common

25

features in common

Twilio's unique features

  • On-Demand Recording

  • Application Development

  • Compliance Management

  • Software Development

Dialing Innovations Call Center Application Suite's unique features

  • Real Time Reporting

  • Callback Scheduling

  • Customizable Forms

  • Automatic Lead Distribution

Starting from

$0.01

Value for money

4.3

0.6

4.9

What users say about Twilio's value for money

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.

OM

Or M.

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.

AR

Anonymous Reviewer

Noble Suite

3.9
(13)

Omnichannel contact management with compliance

Features

Total

29

36

62

features in common

29

features in common

Noble Suite's unique features

  • Lead Management

  • Resource Management

  • Compliance Management

  • FTC Compliance

Dialing Innovations Call Center Application Suite's unique features

  • Call List Management

  • Multiple Parties

  • Data Import/Export

  • Chat/Messaging

Value for money

3.4

1.5

4.9

What users say about Noble Suite's value for money

The Noble Suite offers a great solution in many areas for our business. I love that Noble is always trying to get ahead of the needs and stay on an innovative track.

HS

Heather S.

With Noble Systems, you can manage your contact center (inbound and outbound dialing), it is a very good CRM solution and they have great customer service.

AR

Anonymous Reviewer

Omnis

(0)

Contact center solution for customer engagement

Features

Total

27

40

62

features in common

27

features in common

Omnis' unique features

  • Performance Management

  • Real Time Monitoring

  • Communication Management

  • Multi-Channel Communication

Dialing Innovations Call Center Application Suite's unique features

  • Real Time Reporting

  • Summary Reports

  • Employee Management

  • Hotkeys

Infobip

4.8
(8)

Omni-channel customer communication and engagement

Features

Total

12

62

62

features in common

12

features in common

Infobip's unique features

  • Multi-Channel Marketing

  • Click Tracking

  • Live Chat

  • SMS Messaging

Dialing Innovations Call Center Application Suite's unique features

  • Predictive Dialer

  • Call Scripting

  • Outbound Call Center

  • Computer Telephony Integration

CallTrackingMetrics

4.6
(61)

The Only All-in-One Call Tracking & Contact Center Solution

Features

Total

37

95

62

features in common

37

features in common

CallTrackingMetrics' unique features

  • Conversion Tracking

  • Audio Capture

  • Access Controls/Permissions

  • Predictive Analytics

Dialing Innovations Call Center Application Suite's unique features

  • Callback Scheduling

  • Lead Distribution

  • Knowledge Base Management

  • Campaign Planning

Starting from

$39/month

Value for money

4.6

0.3

4.9

What users say about CallTrackingMetrics' value for money

They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.

MG

Molly G.

The support team is also consistently helpful and responsive as is our dedicated account representative.

SK

Stephen K.

Zendesk

4.4
(2,6k)

Service-first CRM company that builds support & sales tools

Features

Total

38

196

62

features in common

38

features in common

Zendesk's unique features

  • Community Management

  • Multi-Channel Communication

  • CMDB

  • Case Management

Dialing Innovations Call Center Application Suite's unique features

  • Answering Machine Detection

  • Call Transfer

  • Contact Database

  • VoIP

Starting from

$19/month

Value for money

4.1

0.8

4.9

What users say about Zendesk's value for money

Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.

NT

Nick T.

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

RingCentral Contact Center

4.3
(156)

The Collaborative Contact Center solution from the industry

Features

Total

41

97

62

features in common

41

features in common

RingCentral Contact Center's unique features

  • Calendar Management

  • Call Tagging

  • Conferencing

  • Agent Interface

Dialing Innovations Call Center Application Suite's unique features

  • Multiple Parties

  • Availability Management

  • Customizable Forms

  • Summary Reports

Value for money

4.1

0.8

4.9

What users say about RingCentral Contact Center's value for money

Janna was my technical support representative and she was excellent. She had a great attitude.

MK

Mandy K.

So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.

ca

christine a.

Dialpad

4.3
(412)

Cloud communications system for enterprises

Features

Total

29

82

62

features in common

29

features in common

Dialpad's unique features

  • Employee Directory

  • Training Management

  • Assessment Management

  • Dashboard

Dialing Innovations Call Center Application Suite's unique features

  • Text to Speech

  • Telemarketing Management

  • Survey/Poll Management

  • Summary Reports

Starting from

$15

Value for money

4.4

0.5

4.9

What users say about Dialpad's value for money

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

Nik K.

We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.

SS

Sarah S.

SpitFire

4.5
(21)

Web-based predictive dialer software for call centers

Features

Total

33

48

62

features in common

33

features in common

SpitFire's unique features

  • Preview Dialer

  • FCC Compliance

  • Call Scheduling

  • Lead Management

Dialing Innovations Call Center Application Suite's unique features

  • Automatic Lead Distribution

  • Phone Key Input

  • Survey/Poll Management

  • Help Desk Management

Starting from

$70/month

Value for money

3.9

1.0

4.9

What users say about SpitFire's value for money

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.

NS

Nate S.

Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

BH

Ben H.

Convoso

4.7
(16)

Dial Smarter, Not Harder

Features

Total

35

80

62

features in common

35

features in common

Convoso's unique features

  • Preview Dialer

  • Compliance Management

  • Goal Setting / Tracking

  • Customer Segmentation

Dialing Innovations Call Center Application Suite's unique features

  • Text to Speech

  • VoIP

  • Knowledge Base Management

  • Cost Tracking

Starting from

$90/month

Value for money

4.9
4.9

What users say about Convoso's value for money

Kudos to amazing internal staff who helped me assimilate to my new surrounding and control panel mighty fast.

MV

Michael V.

What I like the most about the convoso is its very easy to used , we were not having any problems in contacting our clients since it is reliable and options were given and can easily to be found.

AR

Anonymous Reviewer

PanTerra Networks

4.4
(16)

All-in-one simplifies communication & increases performance.

Features

Total

31

133

62

features in common

31

features in common

PanTerra Networks' unique features

  • Search/Filter

  • Third Party Integrations

  • Screen Sharing

  • Automatic Backup

Dialing Innovations Call Center Application Suite's unique features

  • Customizable Fields

  • Telemarketing Management

  • Voice Customization

  • Multiple Parties

Starting from

$9.95/month

Value for money

4.3

0.6

4.9

What users say about PanTerra Networks' value for money

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

NH

Nuur H.

Support has been outstanding from my very first call to sales and setup was easy with the help of their vendor team. Would definitely recommend.

SG

Sean G.

Zadarma

3.6
(34)

Business phone system for companies of all sizes

Features

Total

27

52

62

features in common

27

features in common

Zadarma's unique features

  • Multi-Channel Communication

  • Virtual Extensions

  • Reporting & Statistics

  • Virtual Call Center

Dialing Innovations Call Center Application Suite's unique features

  • Caller ID

  • Summary Reports

  • Callback Scheduling

  • Employee Management

Starting from

$5/month

Value for money

3.7

1.2

4.9

What users say about Zadarma's value for money

Very good software works perfectly in Mexico. Customer Support is great in different languages.

EZ

Evgenia Z.

Fails all the time, terrible customer support, they take your money and then ask.

AR

Anonymous Reviewer

Ring4

4.5
(15)

Second phone number app for texting and calling

Features

Total

16

46

62

features in common

16

features in common

Ring4's unique features

  • Screen Sharing

  • Video Conferencing

  • Virtual Extensions

  • Real Time Screen Sharing

Dialing Innovations Call Center Application Suite's unique features

  • Multi-Campaign

  • Hotkeys

  • Multiple Parties

  • Text to Speech

Starting from

$9.99/month

Value for money

4.5

0.4

4.9

What users say about Ring4's value for money

I love love love this product. It is helping me communicate with customers in other countries easily.

TC

Tasha C.

Unfortunately I get many spam calls on my regular cell number because it is listed on the web. By changing to a Ring 4 number I am able to block all these spam calls.

DW

David W.

Axiom

(0)

Axiom - Cloud-Based Contact Center Platform

Features

Total

35

72

62

features in common

35

features in common

Axiom's unique features

  • Email Management

  • Virtual Extensions

  • SIP Trunking

  • Customizable Reports

Dialing Innovations Call Center Application Suite's unique features

  • Text to Speech

  • Contact Database

  • Survey/Poll Management

  • Real-Time Chat

Spoke Phone

4.7
(42)

Turn mobile phones into a cloud business phone system / PBX.

Features

Total

24

46

62

features in common

24

features in common

Spoke Phone's unique features

  • SSL Security

  • Ring Groups

  • Virtual Extensions

  • Access Controls/Permissions

Dialing Innovations Call Center Application Suite's unique features

  • Call List Management

  • Monitoring

  • Customizable Forms

  • Inbound Call Center

Starting from

$99/month

Value for money

4.7

0.2

4.9

What users say about Spoke Phone's value for money

I also like the fact that this software is able to cross the borders between different team members no matter where in the world you are. Customer support is also superb and very friendly.

JP

Justine P.

Spoke Phone have been great. The customer service is excellent and the price is fantastic, especially if you make lots of calls.

SD

Stacey D.

VoiceShot

4.8
(6)

Auto attendant cloud phone system

Features

Total

31

68

62

features in common

31

features in common

VoiceShot's unique features

  • Confirmation/Reminders

  • Risk Alerts

  • Employee Directory

  • On-Demand Recording

Dialing Innovations Call Center Application Suite's unique features

  • Inbound Call Center

  • Cost Tracking

  • Availability Management

  • Help Desk Management

MightyCall

3.7
(82)

Virtual Phone System for small businesses

Features

Total

21

55

62

features in common

21

features in common

MightyCall's unique features

  • Call Conferencing

  • Virtual Extensions

  • Reporting & Statistics

  • Customer Database

Dialing Innovations Call Center Application Suite's unique features

  • Auto-Dialer

  • Callback Scheduling

  • Campaign Planning

  • Inbound Call Center

Starting from

$29.99/month

Value for money

3.9

1.0

4.9

What users say about MightyCall's value for money

The UI is very nice on both the website and the phone app. I like the clean interface and the ability to get to the things that matter right away.

JA

Jaffer A.

We were able to do a lot of very nice things with our phone system to make us sound like a huge company. Customer service was always right on, quick, and friendly.

Timothy B.

CallRail

4.5
(134)

Call Tracking & Analytics

Features

Total

14

32

62

features in common

14

features in common

CallRail's unique features

  • Lead Capture

  • Keyword Tracking

  • Lead Qualification

  • Recording

Dialing Innovations Call Center Application Suite's unique features

  • Timesheet Management

  • Text to Speech

  • Outbound Call Center

  • Call List Management

Starting from

$45/month

Value for money

4.4

0.5

4.9

What users say about CallRail's value for money

It is excellent for capturing calls related to the specific campaign so we can evaluate its effectiveness and quality of leads it sent our way.

AR

Anonymous Reviewer

I hope they upgrade and it turns out to be amazing. I'm willing to give them a chance to prove themselves.

Trezelle M.

Matrix

4.8
(43)

The Deskforce solution for boosting agent performance

Features

Total

28

57

62

features in common

28

features in common

Matrix's unique features

  • List Management

  • Lead Management

  • Reporting & Statistics

  • SMS Marketing Managment

Dialing Innovations Call Center Application Suite's unique features

  • Manual Dialer

  • Help Desk Management

  • Knowledge Base Management

  • Outbound Call Center

Value for money

4.6

0.3

4.9

What users say about Matrix's value for money

It's very important for any call center to have this kind of assistance. This program can make everyone's work easier, and also is very good at marketing purposes.

KL

Kobi L.

Our company is highly satisfied and recommends the predictive dialer. This is very pleasant experience and collaboration.

AM

Alice M.